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Compare ChatBot and Fin by Intercom 
At a Glance
Market Segments
Small-Business (52.4% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
$50 per month
$0.99 1 Resolution
ChatBot
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (52.4% of reviews)
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, ChatBot's live chat functionality, while still strong at 9.6, is noted for its less intuitive interface.
- Reviewers mention that ChatBot shines in Customer Interaction Automation, achieving a score of 9.4, which users say significantly enhances efficiency in managing customer queries. Intercom, while effective, scores slightly lower in this area at 8.8.
- G2 users highlight Intercom's Ticket Creation User Experience with a score of 8.7, noting that it allows for easy tracking and management of customer issues. Users on G2 report that ChatBot's ticketing system lacks some of the advanced features found in Intercom, impacting overall user satisfaction.
- Users say that Intercom's Customization Interface scores 8.5, allowing for tailored user experiences, but reviewers mention that ChatBot's customization options are more robust, leading to a higher score of 8.8, which users appreciate for its flexibility.
- Reviewers mention that Intercom's Quality of Support is rated at 8.7, with users reporting prompt responses and helpful resources. However, ChatBot outperforms in this area with a score of 9.1, indicating a more responsive support team according to user feedback.
- Users report that Intercom's Data Security is rated highly at 9.1, which is crucial for businesses handling sensitive information. In comparison, ChatBot's score of 8.4 suggests that while it is secure, users feel Intercom offers a more comprehensive approach to data protection.
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Pricing
Entry-Level Pricing
ChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
ChatBot
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
19
8.8
2,626
Ease of Use
9.3
19
8.9
2,655
Ease of Setup
8.6
11
8.5
1,285
Ease of Admin
8.7
10
8.7
1,195
Quality of Support
9.1
18
8.7
2,524
Has the product been a good partner in doing business?
9.4
8
8.8
1,195
Product Direction (% positive)
10.0
17
8.8
2,476
Features by Category
Ticket and Case Management
Not enough data
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Generative AI
Not enough data
8.3
187
Not enough data
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Platform
Not enough data
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Messenger
Not enough data
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Channels
Not enough data
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Customers
Not enough data
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Design
Not enough data
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Automation - AI Agents
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Platform
Not enough data
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Autonomy - AI Agents
Not enough data
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
34
Responses
Not enough data
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Platform
Not enough data
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
84
Conversational Platform
Not enough data
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Support Automation
Not enough data
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
125
Not enough data
7.8
115
Not enough data
9.2
128
Automation
Not enough data
8.7
127
Not enough data
8.6
132
Not enough data
8.7
121
Artificial Intelligence
Not enough data
8.6
123
Not enough data
8.7
121
Not enough data
8.6
123
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1361
|
Verified
Not enough data
8.9
1369
|
Verified
Not enough data
8.8
1115
|
Verified
Not enough data
9.1
1280
|
Verified
Not enough data
8.5
522
Internal Use
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
1022
|
Verified
Not enough data
8.4
973
|
Verified
Not enough data
8.7
1172
|
Verified
Not enough data
9.0
1244
|
Verified
Not enough data
8.6
1214
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Self-Service Platform
Not enough data
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Channels
Not enough data
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Insight
Not enough data
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Automation
Not enough data
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Autonomy
Not enough data
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatBot and Fin by Intercom are categorized as Chatbots
Unique Categories
ChatBot is categorized as Bot Platforms and AI Chatbots
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Retail
14.3%
Internet
14.3%
Financial Services
14.3%
Consumer Services
9.5%
Other
28.6%
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.0%
Most Helpful Reviews
ChatBot
Most Helpful Favorable Review
Mateusz P.
Verified User in Internet
I could easily set up my bot and I'm not a programmer, myself. Really easy connection with other applications: Messenger, LiveChat, etc.
Most Helpful Critical Review
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Mateusz P.
Verified User in Internet
I could easily set up my bot and I'm not a programmer, myself. Really easy connection with other applications: Messenger, LiveChat, etc.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
ChatBot has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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