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Compare Chargebee and Zuora 
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Mid-Market (53.5% of reviews)
Entry-Level Pricing
Starting at $0.00
No pricing available
Chargebee
Star Rating
(888)4.4 out of 5
Market Segments
Small-Business (74.7% of reviews)
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansZuora
Star Rating
(304)3.9 out of 5
Market Segments
Mid-Market (53.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ZuoraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chargebee excels in ease of use with a score of 8.6, while Zuora trails behind at 7.7. Reviewers mention that Chargebee's intuitive interface simplifies subscription management, making it accessible for small businesses.
- Reviewers say that Chargebee's automation features, scoring 8.7, significantly enhance operational efficiency compared to Zuora's 7.9. Users highlight Chargebee's automated billing and invoicing as standout features that save time and reduce errors.
- Users on G2 mention that Chargebee's quality of support, rated at 8.5, is superior to Zuora's 7.4. Many reviewers appreciate Chargebee's responsive customer service and extensive documentation, which help resolve issues quickly.
- Reviewers mention that Chargebee's flexibility in plan changes, scoring 8.5, is a major advantage over Zuora's 7.3. Users appreciate the ease with which they can modify subscription plans, which is crucial for adapting to customer needs.
- G2 users report that Chargebee's entry-level pricing starting at $0.00 makes it an attractive option for small businesses, while Zuora's pricing structure is less clear and may not be as accessible for startups.
- Users say that Chargebee's strong performance in renewals, both scoring 8.8, indicates a robust feature set for managing subscription renewals effectively, but Chargebee's additional features in this area provide a slight edge in user satisfaction.
Featured Products
Sponsored
Invoiced
(376)
CPQ
Visit Website
Sponsored
FlexPay
CPQ
Visit Website
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Zuora
No pricing availableFree Trial
Chargebee
Free Trial is available
Zuora
No trial information availableRatings
Meets Requirements
8.7
722
8.0
237
Ease of Use
8.6
740
7.7
235
Ease of Setup
8.1
511
7.0
127
Ease of Admin
8.6
491
7.7
130
Quality of Support
8.5
690
7.4
225
Has the product been a good partner in doing business?
8.6
476
7.8
131
Product Direction (% positive)
8.7
708
7.8
235
Features by Category
Configuration - cpq
Not enough data
8.3
12
Not enough data
8.2
13
Not enough data
7.9
13
Not enough data
8.3
13
Not enough data
8.1
13
Pricing
Not enough data
8.8
12
Not enough data
8.7
13
Not enough data
8.9
11
Not enough data
8.9
12
Not enough data
8.2
12
Not enough data
9.5
11
Quoting
Not enough data
8.8
11
Not enough data
8.6
11
Not enough data
8.9
12
Not enough data
9.0
12
Not enough data
9.2
11
Admin
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.1
8
Not enough data
8.3
8
Channels
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.5
10
Platform
Not enough data
8.7
9
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
8.8
8
Not enough data
7.7
8
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
8.8
199
Not enough data
8.9
211
Not enough data
8.8
211
Not enough data
Revenue Recognition
8.2
182
Not enough data
8.1
166
Not enough data
8.4
177
Not enough data
Revenue Optimization
7.3
144
Not enough data
7.6
149
Not enough data
7.8
182
Not enough data
8.1
180
Not enough data
Billing
8.7
390
|
Verified
7.9
35
8.2
329
|
Verified
7.4
31
8.2
359
|
Verified
6.9
34
7.7
227
|
Verified
7.4
16
Dunning
8.6
347
|
Verified
7.8
23
7.7
253
|
Verified
8.2
13
7.7
250
|
Verified
8.3
14
Performance
8.3
325
|
Verified
8.0
23
8.4
360
|
Verified
7.4
27
8.5
368
|
Verified
7.3
28
Reporting
7.8
201
|
Verified
8.2
11
7.7
205
|
Verified
8.2
11
7.9
240
|
Verified
8.2
12
Agentic AI - Subscription Billing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Recognition
8.5
74
Not enough data
8.4
67
Not enough data
7.9
61
Not enough data
8.5
67
Not enough data
8.3
69
Not enough data
Revenue Performance
8.4
65
Not enough data
8.1
60
Not enough data
8.0
65
Not enough data
8.3
77
Not enough data
8.1
67
Not enough data
Revenue Optimization
7.9
62
Not enough data
7.8
61
Not enough data
8.1
63
Not enough data
7.9
57
Not enough data
Integration
7.9
61
Not enough data
7.8
63
Not enough data
7.2
56
Not enough data
8.4
69
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
8.3
16
Not enough data
9.0
16
Not enough data
9.2
16
Bill Processing
Not enough data
8.6
14
Not enough data
8.6
13
Not enough data
8.8
15
Integration
Not enough data
8.6
14
Not enough data
8.5
13
Not enough data
9.2
12
Agentic AI - Billing
Not enough data
Not enough data
Order Management
7.7
163
|
Verified
8.6
7
8.5
211
|
Verified
8.3
7
7.6
171
|
Verified
8.3
5
8.8
226
|
Verified
8.8
8
Products & Plans
8.3
181
|
Verified
Not enough data
7.5
164
|
Verified
Not enough data
8.5
221
|
Verified
9.7
5
7.9
170
|
Verified
8.9
6
Pricing
8.6
218
|
Verified
8.1
7
8.4
217
|
Verified
8.6
6
7.9
185
|
Verified
8.3
5
Revenue Management
8.4
213
|
Verified
8.3
6
8.0
187
|
Verified
Not enough data
8.1
203
|
Verified
8.7
5
8.6
215
|
Verified
8.3
7
Integration
8.9
224
|
Verified
9.4
6
8.2
193
|
Verified
9.3
5
7.8
180
|
Verified
9.7
5
Agentic AI - Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transactions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounts Receivable Automation
Not enough data
Not enough data
Data Management
8.0
48
Not enough data
7.6
47
Not enough data
8.0
49
Not enough data
Analysis
7.9
47
Not enough data
8.0
49
Not enough data
7.6
48
Not enough data
7.8
48
Not enough data
Agentic AI - Subscription Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usage Metering - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment failure - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communication - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advance payment method update - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Failed payment analytics - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and Zuora are categorized as Subscription Billing, Revenue Management, Subscription Revenue Management, Subscription Analytics, and Subscription Management
Unique Categories
Chargebee has no unique categories
Zuora is categorized as Usage-based billing software, Billing, CPQ, Accounts Receivable, Failed Payment Recovery, and Quote-to-Cash
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
31.6%
Information Technology and Services
15.6%
Marketing and Advertising
7.4%
Internet
5.4%
Health, Wellness and Fitness
3.2%
Other
36.7%
Computer Software
25.0%
Information Technology and Services
12.3%
Internet
7.0%
Marketing and Advertising
4.9%
Telecommunications
4.2%
Other
46.5%
Most Helpful Reviews
Chargebee
Most Helpful Favorable Review
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Most Helpful Critical Review
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Zuora
Most Helpful Favorable Review
Meighan B.
Verified User in Computer Software
My first experience with Zuora was good, They were friendly, responsive, open to our ideas, and let us openly discuss our needs v what was available. The second time I worked with Zuora, they had taken a large number of our changes and customizations and...
Most Helpful Critical Review
Melissa H.
Verified User in Telecommunications
We sell through partners, and unfortunately, this is not ideal for that. We had to do a lot of customization to the zuora for Salesforce in order for it to work within our business model, but even with the customization, we face constant challenges. The...
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Meighan B.
Verified User in Computer Software
My first experience with Zuora was good, They were friendly, responsive, open to our ideas, and let us openly discuss our needs v what was available. The second time I worked with Zuora, they had taken a large number of our changes and customizations and...
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Melissa H.
Verified User in Telecommunications
We sell through partners, and unfortunately, this is not ideal for that. We had to do a lot of customization to the zuora for Salesforce in order for it to work within our business model, but even with the customization, we face constant challenges. The...
Alternatives
Discussions
Where is Chargebee based?
2 comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?
1 comment
PS
Hi Harish,
Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out.
From the research I've done, it...Read more
Zuora has no more discussions with answers
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