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Compare AnyDesk and Zoho Assist 
At a Glance
Market Segments
Mid-Market (41.5% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
$22.90
$0 1 Remote Support Technician and 5 Unattended Computers
AnyDesk
Star Rating
(1,036)4.5 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Entry-Level Pricing
$22.90
Browse all 4 pricing plansZoho Assist
Star Rating
(518)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AnyDesk excels in "Remote Control" with a score of 9.6, making it a preferred choice for seamless remote access, while Zoho Assist, with a score of 9.3 in "Unattended Remote Access," is noted for its strong capabilities in unattended sessions.
- Reviewers mention that AnyDesk's "Multi-Monitor Support" is rated at 8.9, which is beneficial for users managing multiple screens, whereas Zoho Assist's score of 8.5 indicates it may not be as robust in this area.
- G2 users highlight AnyDesk's "Session Recording" feature, scoring 9.0, as a valuable tool for documentation and training, while Zoho Assist's lower score of 8.2 suggests it may lack some advanced functionalities in this regard.
- Users on G2 appreciate AnyDesk's "File Sharing" capabilities, rated at 9.0, which allows for efficient transfer of files during sessions, compared to Zoho Assist's score of 8.6, indicating a slightly less effective file sharing experience.
- Reviewers say that AnyDesk's "Ease of Use" is rated at 9.3, making it user-friendly for both tech-savvy and non-technical users, while Zoho Assist, with a score of 9.2, is also user-friendly but may not be as intuitive as AnyDesk.
- Users report that AnyDesk's "Quality of Support" is rated at 8.8, which is on par with Zoho Assist, but some users mention that Zoho Assist's support is slightly more responsive, contributing to its overall score of 8.8 in this category.
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Pricing
Entry-Level Pricing
AnyDesk
Solo
$22.90
Feature set for single-person companies.
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
AnyDesk
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.2
863
9.1
434
Ease of Use
9.3
874
9.2
439
Ease of Setup
9.3
161
9.3
353
Ease of Admin
9.0
134
9.3
322
Quality of Support
8.8
768
8.8
366
Has the product been a good partner in doing business?
8.7
121
9.1
313
Product Direction (% positive)
9.2
834
9.2
427
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.4
20
Not enough data
7.6
20
Not enough data
8.8
21
Not enough data
8.6
20
Conferencing Options
Not enough data
8.1
18
Not enough data
8.2
20
Not enough data
8.1
20
Application Tools
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
8.6
20
Agentic AI - Screen Sharing
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
305
9.1
122
9.0
304
8.6
121
9.0
272
8.3
109
8.8
278
9.2
121
8.8
264
8.6
113
8.9
255
8.6
115
Maintenance
8.9
263
8.7
116
8.8
242
8.3
100
Communication
8.9
275
8.7
113
8.5
216
7.2
90
8.5
223
7.1
92
8.8
244
8.0
95
Security
8.9
262
8.6
98
8.9
253
8.7
96
Device Support
8.9
268
8.2
104
9.0
271
8.9
115
9.0
270
8.9
108
Performance
8.9
259
8.3
102
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
676
Feature Not Available
8.8
602
8.3
156
Feature Not Available
8.2
159
8.8
629
8.3
141
8.9
639
8.2
144
8.8
658
9.1
179
9.0
690
8.5
167
Platform
9.0
656
8.7
165
8.8
651
8.3
157
Feature Not Available
Feature Not Available
9.2
695
9.2
176
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
132
Categories
Categories
Shared Categories
AnyDesk and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
AnyDesk has no unique categories
Reviews
Reviewers' Company Size
AnyDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
13.3%
Computer & Network Security
4.3%
Marketing and Advertising
3.5%
Telecommunications
3.0%
Other
53.8%
Information Technology and Services
26.3%
Computer & Network Security
7.4%
Computer Software
6.8%
Marketing and Advertising
2.8%
Computer Networking
2.8%
Other
53.9%
Most Helpful Reviews
AnyDesk
Most Helpful Favorable Review
MD KAMRUDDIN C.
Verified User in Financial Services
Anydesk Graphical User Interface is very simple and easy to use. In the simplest form it does not even need a password. One can send a connection request and on the other side, the person need to aceept the request. Done! This password-less remote control...
Most Helpful Critical Review
Chris K.
Verified User in Information Technology and Services
Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I...
Zoho Assist
Most Helpful Favorable Review
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
Most Helpful Critical Review
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
MD KAMRUDDIN C.
Verified User in Financial Services
Anydesk Graphical User Interface is very simple and easy to use. In the simplest form it does not even need a password. One can send a connection request and on the other side, the person need to aceept the request. Done! This password-less remote control...
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
Chris K.
Verified User in Information Technology and Services
Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I...
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
Alternatives
Discussions
Is Anydesk better than Team Viewer?
5 comments
TF
AnyDesk has TCP-Tunneling. TeamViewer no.
Only the image quality of TeamViewer is better.Read more
could not log into the remote computer this was my issue and sometimes serious issue.
4 comments
DB
Need to check remote machine network connectivity.... If issue in network connectivity it causes issues... Read more
Is AnyDesk really free?
4 comments
MM
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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