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Compare Amazon Connect and Natterbox 
At a Glance
Market Segments
Mid-Market (51.9% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $60.00 1 User Per Month
Amazon Connect
Star Rating
(63)4.4 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectNatterbox
Star Rating
(118)4.4 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starting at $60.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Natterbox excels in call recording with a score of 9.8, highlighting its reliability and clarity, while Amazon Connect, although strong, has not reached the same level of user satisfaction in this area.
- Reviewers mention that Amazon Connect offers superior web chat capabilities, scoring 9.5 compared to Natterbox's 6.8, making it a preferred choice for businesses focusing on customer engagement through chat interfaces.
- G2 users indicate that Natterbox's call analysis feature is robust, scoring 9.4, which helps in lead qualification, whereas Amazon Connect's machine learning capabilities received a lower score of 6.9, suggesting it may not be as effective in this area.
- Users on G2 highlight that Amazon Connect provides better ease of setup with a score of 9.2, making it more appealing for companies looking for a quick deployment, while Natterbox scored 8.5 in this category.
- Reviewers say that Natterbox's quality assurance features, particularly in evaluation and reports, are highly rated at 9.0 and 9.1 respectively, indicating a strong focus on maintaining service quality, while Amazon Connect's scores in these areas are slightly lower.
- Users report that Amazon Connect shines in its email capabilities, scoring 9.2, which is significantly higher than Natterbox's 7.3, making it a better option for businesses that rely heavily on email communication.
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Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableNatterbox
PRO
Starting at $60.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- IVR, Auto-attendant, & Hunt Groups
- Call Recording
- Salesforce CTI: Click-to call & Screen-pop
Free Trial
Amazon Connect
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
9.2
44
8.6
103
Ease of Use
9.3
45
8.9
105
Ease of Setup
9.2
17
8.5
84
Ease of Admin
9.2
16
8.8
76
Quality of Support
9.0
35
9.0
100
Has the product been a good partner in doing business?
9.0
15
8.9
75
Product Direction (% positive)
8.2
39
9.2
101
Features by Category
Call Analytics
Not enough data
9.8
11
Not enough data
6.9
6
Not enough data
9.4
11
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
7.6
9
Not enough data
8.3
11
Not enough data
7.6
9
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
18
Not enough data
8.4
17
Not enough data
9.1
22
Engagement
Not enough data
8.9
14
Not enough data
9.3
20
Not enough data
9.2
20
Performance
Not enough data
9.0
21
Not enough data
8.8
17
Generative AI
Not enough data
6.2
7
Not enough data
6.5
9
Channels
9.4
16
|
Verified
8.6
61
9.0
14
7.3
41
9.4
14
|
Verified
6.8
37
Feature Not Available
6.5
37
9.1
15
7.2
35
Generative AI
Not enough data
Feature Not Available
Functions
9.1
33
|
Verified
8.5
55
9.0
33
|
Verified
8.4
54
8.9
29
|
Verified
8.2
44
8.7
15
|
Verified
8.0
40
8.9
16
Feature Not Available
9.3
14
8.4
52
9.4
14
|
Verified
8.3
52
9.2
15
|
Verified
8.2
41
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.8
27
8.5
50
9.2
24
|
Verified
8.8
60
8.9
30
|
Verified
8.6
63
9.3
16
9.0
54
9.4
12
7.9
43
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.2
35
Not enough data
5.8
13
Not enough data
6.3
21
Not enough data
7.4
14
Not enough data
7.9
21
Not enough data
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
24
Not enough data
8.1
23
Not enough data
7.3
16
Advanced Features
Not enough data
8.2
26
Not enough data
7.6
19
Not enough data
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.5
47
Not enough data
7.8
41
Not enough data
9.2
43
Not enough data
9.3
47
Contacts
Not enough data
8.4
39
Not enough data
7.7
36
Not enough data
8.1
33
Insights
Not enough data
8.9
42
Not enough data
8.6
43
Not enough data
8.3
42
Not enough data
7.6
35
Not enough data
7.3
33
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Categories
Categories
Shared Categories
Amazon Connect and Natterbox are categorized as Contact Center
Unique Categories
Amazon Connect has no unique categories
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, VoIP Providers, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.2%
Information Technology and Services
11.5%
Financial Services
11.5%
Insurance
9.6%
Banking
7.7%
Other
40.4%
Financial Services
14.4%
Staffing and Recruiting
7.6%
Manufacturing
6.8%
Leisure, Travel & Tourism
6.8%
Computer Software
5.9%
Other
58.5%
Most Helpful Reviews
Amazon Connect
Most Helpful Favorable Review
Jared M.
Verified User in Computer Software
It always works. Had other systems that time out or are hard to hear. It's stable and easy.
Most Helpful Critical Review
Verified User in Banking
In other views, the interface is less dynamic compared to competitors. Also, cost is above the competition.
Natterbox
Most Helpful Favorable Review
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Most Helpful Critical Review
Verified User in Information Technology and Services
My biggest gripe is the lack of support we ran into when our credits ran out.
Jared M.
Verified User in Computer Software
It always works. Had other systems that time out or are hard to hear. It's stable and easy.
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Verified User in Banking
In other views, the interface is less dynamic compared to competitors. Also, cost is above the competition.
Verified User in Information Technology and Services
My biggest gripe is the lack of support we ran into when our credits ran out.
Alternatives
Discussions
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service at scale. It allows companies to set up and manage a customer contact center with ease, offering features such as call routing, voice and chat interactions, and integration with other AWS services.
1 comment
XL
A call center that stores data on the cloud.Read more
What is Amazon Connect used for?
1 comment
UT
A cloud-based contact center with low cost and scalable resources.Read more
Natterbox Competitors
1 comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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