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Niccolo A.
NA
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Issues with Not Connected calls report

Hi everyone, We internally use natterbox and hoping to understand why sometimes calls which don't get connected to specific queues don't get updated with Type = Not connected. Please let me know if I can expand further on the issue. Thanks, Niccolo
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Oliver S.
OS
Marketing Manager at SOS Xtreme Comfort
0
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT lingo, which we as professionals in our own fields, do not need to know. They are "hands-off" on every issue and expect the end user to plop code in. Absolutely disgusted with this product.
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Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio
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