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Best Enterprise UCaaS Platforms

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Enterprise Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Enterprise UCaaS Platforms Available

(18,400)4.2 out of 5
5th Easiest To Use in UCaaS Platforms software
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Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,182
    Video Quality
    680
    Video Conferencing
    652
    Screen Sharing
    597
    Reliability
    582
    Cons
    Connectivity Issues
    254
    Limited Features
    239
    Audio Issues
    237
    Slow Loading
    211
    Internet Connectivity
    187
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.1
    Video Conferencing
    Average: 8.6
    8.9
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,182
Video Quality
680
Video Conferencing
652
Screen Sharing
597
Reliability
582
Cons
Connectivity Issues
254
Limited Features
239
Audio Issues
237
Slow Loading
211
Internet Connectivity
187
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.1
Video Conferencing
Average: 8.6
8.9
Native VoIP
Average: 8.8
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,357 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
(54,074)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in UCaaS Platforms software
View top Consulting Services for Zoom Workplace
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is an integrated platform that combines video conferencing with collaboration tools such as team chat, calendar, whiteboarding, email, and productivity apps.
    • Reviewers appreciate the platform's user-friendly interface, high-quality video and audio, seamless integration with calendars, and features like breakout rooms and AI summaries that enhance productivity.
    • Users experienced occasional overwhelming UI clutter as more features are added, resource-heavy usage on older devices, syncing issues between calendar integrations or chat, and concerns about privacy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7,448
    Video Conferencing
    3,471
    Reliability
    2,658
    Easy Communication
    2,339
    Video Quality
    2,334
    Cons
    Meeting Issues
    2,036
    Limited Features
    1,896
    Zoom Issues
    1,796
    Connection Issues
    1,166
    Missing Features
    1,082
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.6
    8.8
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,055,022 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is an integrated platform that combines video conferencing with collaboration tools such as team chat, calendar, whiteboarding, email, and productivity apps.
  • Reviewers appreciate the platform's user-friendly interface, high-quality video and audio, seamless integration with calendars, and features like breakout rooms and AI summaries that enhance productivity.
  • Users experienced occasional overwhelming UI clutter as more features are added, resource-heavy usage on older devices, syncing issues between calendar integrations or chat, and concerns about privacy.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7,448
Video Conferencing
3,471
Reliability
2,658
Easy Communication
2,339
Video Quality
2,334
Cons
Meeting Issues
2,036
Limited Features
1,896
Zoom Issues
1,796
Connection Issues
1,166
Missing Features
1,082
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.6
8.8
Native VoIP
Average: 8.8
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,055,022 Twitter followers
LinkedIn® Page
www.linkedin.com
11,678 employees on LinkedIn®

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(1,141)4.1 out of 5
Optimized for quick response
10th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Owner
    • Office Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    196
    Customer Support
    131
    Helpful
    111
    Phone Calls
    106
    Reliability
    100
    Cons
    Poor Customer Support
    67
    Customer Support
    58
    Customer Service
    55
    Call Issues
    43
    Complex Processes
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingEX features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.6
    8.6
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,739 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Owner
  • Office Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
196
Customer Support
131
Helpful
111
Phone Calls
106
Reliability
100
Cons
Poor Customer Support
67
Customer Support
58
Customer Service
55
Call Issues
43
Complex Processes
37
RingEX features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.6
8.6
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,739 Twitter followers
LinkedIn® Page
www.linkedin.com
6,440 employees on LinkedIn®
(618)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 34% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Easy Communication
    83
    Call Quality
    64
    Reliability
    64
    Communication
    59
    Cons
    Difficult Configuration
    21
    Connection Issues
    20
    Internet Dependency
    20
    Expensive
    17
    Missing Functionality
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.4
    Video Conferencing
    Average: 8.6
    9.3
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 34% Mid-Market
  • 27% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Easy Communication
83
Call Quality
64
Reliability
64
Communication
59
Cons
Difficult Configuration
21
Connection Issues
20
Internet Dependency
20
Expensive
17
Missing Functionality
17
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.4
Video Conferencing
Average: 8.6
9.3
Native VoIP
Average: 8.8
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,357 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
(1,432)4.4 out of 5
Optimized for quick response
17th Easiest To Use in UCaaS Platforms software
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Tenancy Flexibility
    Average: 8.7
    8.9
    Video Conferencing
    Average: 8.6
    9.2
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.7
8.9
Video Conferencing
Average: 8.6
9.2
Native VoIP
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,496 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
(3,332)4.5 out of 5
Optimized for quick response
1st Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • Office Manager
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    749
    Ease of Use
    610
    Helpful
    599
    Customer Service
    366
    Reliability
    349
    Cons
    Poor Customer Support
    178
    Long Wait Times
    149
    Call Issues
    138
    Long Waiting
    135
    Customer Service
    123
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Tenancy Flexibility
    Average: 8.7
    8.4
    Video Conferencing
    Average: 8.6
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,704 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • Office Manager
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
749
Ease of Use
610
Helpful
599
Customer Service
366
Reliability
349
Cons
Poor Customer Support
178
Long Wait Times
149
Call Issues
138
Long Waiting
135
Customer Service
123
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.4
Tenancy Flexibility
Average: 8.7
8.4
Video Conferencing
Average: 8.6
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,483 Twitter followers
LinkedIn® Page
www.linkedin.com
1,704 employees on LinkedIn®
(1,153)4.5 out of 5
15th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 78% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Meeting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Easy Setup
    20
    Features
    19
    Video Quality
    19
    User Interface
    18
    Cons
    Connection Issues
    6
    Internet Dependency
    5
    Poor Connectivity
    5
    Recording Issues
    5
    Technical Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Meeting features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.6
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 78% Small-Business
  • 14% Mid-Market
Zoho Meeting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Easy Setup
20
Features
19
Video Quality
19
User Interface
18
Cons
Connection Issues
6
Internet Dependency
5
Poor Connectivity
5
Recording Issues
5
Technical Issues
5
Zoho Meeting features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.6
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,910 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Phone
+1 (888) 900-9646
(756)4.2 out of 5
Optimized for quick response
7th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Easy Communication
    38
    Reliability
    32
    Customer Support
    30
    Features
    26
    Cons
    Customer Support
    16
    Difficult Navigation
    13
    Limited Features
    13
    Customer Service
    11
    Glitches
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    8.3
    Video Conferencing
    Average: 8.6
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,153 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,845 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Easy Communication
38
Reliability
32
Customer Support
30
Features
26
Cons
Customer Support
16
Difficult Navigation
13
Limited Features
13
Customer Service
11
Glitches
11
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
8.3
Video Conferencing
Average: 8.6
9.0
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,153 Twitter followers
LinkedIn® Page
www.linkedin.com
2,845 employees on LinkedIn®
(109)4.4 out of 5
20th Easiest To Use in UCaaS Platforms software
View top Consulting Services for Cisco Unified Communications Manager (CallManager)
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

    Users
    No information available
    Industries
    • Higher Education
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 45% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cisco Unified Communications Manager (CallManager) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reliability
    3
    Communication
    2
    Features
    2
    Messaging Features
    2
    Video Conferencing
    2
    Cons
    Complex Processes
    2
    Access Issues
    1
    Account Management
    1
    Billing Issues
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cisco Unified Communications Manager (CallManager) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Users
No information available
Industries
  • Higher Education
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 45% Enterprise
Cisco Unified Communications Manager (CallManager) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reliability
3
Communication
2
Features
2
Messaging Features
2
Video Conferencing
2
Cons
Complex Processes
2
Access Issues
1
Account Management
1
Billing Issues
1
Complexity
1
Cisco Unified Communications Manager (CallManager) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,357 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avaya's UCaaS solutions help businesses improve employee satisfaction, increase productivity, and reduce costs. It offers many benefits over traditional on-premises unified communications systems, inc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Avaya UCaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Communication
    1
    Customizability
    1
    Customization
    1
    Easy Implementation
    1
    Cons
    Call Drops
    2
    Connection Issues
    2
    Audio Issues
    1
    Audio Problems
    1
    Call Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Avaya UCaaS features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.7
    9.7
    Video Conferencing
    Average: 8.6
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    37,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,360 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

Avaya's UCaaS solutions help businesses improve employee satisfaction, increase productivity, and reduce costs. It offers many benefits over traditional on-premises unified communications systems, inc

Users
No information available
Industries
No information available
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Avaya UCaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Communication
1
Customizability
1
Customization
1
Easy Implementation
1
Cons
Call Drops
2
Connection Issues
2
Audio Issues
1
Audio Problems
1
Call Connectivity Issues
1
Avaya UCaaS features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.7
9.7
Video Conferencing
Average: 8.6
9.0
Native VoIP
Average: 8.8
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
37,279 Twitter followers
LinkedIn® Page
www.linkedin.com
12,360 employees on LinkedIn®
Ownership
NYSE: AVYA
(3,900)4.4 out of 5
Optimized for quick response
12th Easiest To Use in UCaaS Platforms software
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Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
    • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
    • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Helpful
    42
    Features
    37
    Reliability
    35
    Call Management
    34
    Cons
    Call Issues
    25
    Recording Issues
    20
    Connection Issues
    14
    Expensive
    13
    Poor Customer Support
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.6
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
  • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
  • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Helpful
42
Features
37
Reliability
35
Call Management
34
Cons
Call Issues
25
Recording Issues
20
Connection Issues
14
Expensive
13
Poor Customer Support
13
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.7
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.6
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,522 employees on LinkedIn®
(351)4.5 out of 5
Optimized for quick response
13th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 79% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Ease of Use
    19
    Reliability
    15
    Customer Service
    12
    Easy Setup
    9
    Cons
    Customer Support
    6
    Customer Service
    5
    Poor Customer Support
    5
    Missing Functionality
    4
    Billing Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.6
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,628 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 79% Small-Business
  • 15% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Ease of Use
19
Reliability
15
Customer Service
12
Easy Setup
9
Cons
Customer Support
6
Customer Service
5
Poor Customer Support
5
Missing Functionality
4
Billing Issues
3
Intermedia Unite features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.6
9.0
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,628 Twitter followers
LinkedIn® Page
www.linkedin.com
1,232 employees on LinkedIn®
(1,342)4.4 out of 5
Optimized for quick response
8th Easiest To Use in UCaaS Platforms software
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Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    100
    Customer Support
    49
    Reliability
    42
    Features
    33
    Helpful
    31
    Cons
    Call Issues
    28
    Limited Features
    14
    Poor Customer Support
    14
    Navigation Difficulty
    13
    Customer Service
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.6
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
100
Customer Support
49
Reliability
42
Features
33
Helpful
31
Cons
Call Issues
28
Limited Features
14
Poor Customer Support
14
Navigation Difficulty
13
Customer Service
12
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
7.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.6
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
(483)4.3 out of 5
Optimized for quick response
18th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Easy Communication
    22
    VoIP Services
    18
    Reliability
    17
    Communication
    16
    Cons
    Call Drops
    10
    Call Connectivity Issues
    9
    Call Dropping
    7
    Customer Service
    7
    High Cost
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.7
    Video Conferencing
    Average: 8.6
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,710 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Easy Communication
22
VoIP Services
18
Reliability
17
Communication
16
Cons
Call Drops
10
Call Connectivity Issues
9
Call Dropping
7
Customer Service
7
High Cost
7
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.7
Video Conferencing
Average: 8.6
9.0
Native VoIP
Average: 8.8
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,193 Twitter followers
LinkedIn® Page
www.linkedin.com
2,710 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Circuit is voice, video, screen sharing, messaging, and file sharing in a single view.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Circuit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Communication
    7
    Team Collaboration
    4
    User Interface
    4
    Video Conferencing
    4
    Cons
    Performance Issues
    3
    Slow Loading
    3
    Audio Issues
    2
    Connection Issues
    2
    Slow Speed
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Circuit features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.6
    8.8
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mitel
    Year Founded
    2008
    HQ Location
    Munich
    Twitter
    @Unify
    6,565 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,091 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Circuit is voice, video, screen sharing, messaging, and file sharing in a single view.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 32% Enterprise
Circuit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Communication
7
Team Collaboration
4
User Interface
4
Video Conferencing
4
Cons
Performance Issues
3
Slow Loading
3
Audio Issues
2
Connection Issues
2
Slow Speed
2
Circuit features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.6
8.8
Native VoIP
Average: 8.8
Seller Details
Seller
Mitel
Year Founded
2008
HQ Location
Munich
Twitter
@Unify
6,565 Twitter followers
LinkedIn® Page
www.linkedin.com
2,091 employees on LinkedIn®
(700)4.5 out of 5
Optimized for quick response
16th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    10
    Attribution Accuracy
    8
    Call Recording
    7
    Communication
    7
    Customer Support
    7
    Cons
    Difficult Navigation
    6
    Learning Curve
    5
    Expensive
    4
    Poor Navigation
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Tenancy Flexibility
    Average: 8.7
    10.0
    Video Conferencing
    Average: 8.6
    9.5
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
10
Attribution Accuracy
8
Call Recording
7
Communication
7
Customer Support
7
Cons
Difficult Navigation
6
Learning Curve
5
Expensive
4
Poor Navigation
4
Steep Learning Curve
4
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.7
Tenancy Flexibility
Average: 8.7
10.0
Video Conferencing
Average: 8.6
9.5
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,812 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
(123)3.5 out of 5
28th Easiest To Use in UCaaS Platforms software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition betwee

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Enterprise
    • 46% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fuze features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Tenancy Flexibility
    Average: 8.7
    8.7
    Video Conferencing
    Average: 8.6
    8.6
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fuze
    Year Founded
    2006
    HQ Location
    Boston, MA
    Twitter
    @fuze
    8,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition betwee

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Enterprise
  • 46% Mid-Market
Fuze features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.7
8.7
Video Conferencing
Average: 8.6
8.6
Native VoIP
Average: 8.8
Seller Details
Seller
Fuze
Year Founded
2006
HQ Location
Boston, MA
Twitter
@fuze
8,997 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®