Overall Satisfaction Score
97
The Top 20 UCaaS Platforms
Check out this list of the top UCaaS Platforms products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 UCaaS Platforms
Top Industries of Reviewers:
Information Technology and Services
56%
Computer Software
25%
Financial Services
10%
Hospital & Health Care
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.9
8.6
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.8
9.0
Overall Satisfaction Score
90
Top Industries of Reviewers:
Insurance
28%
Information Technology and Services
27%
Financial Services
23%
Law Practice
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
85
Top Industries of Reviewers:
Information Technology and Services
61%
Telecommunications
14%
Computer Software
14%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
85
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
29%
Education Management
17%
Marketing and Advertising
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.3
9.0
Ease of Admin
Average: 8.8
9.1
Overall Satisfaction Score
74
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
22%
Consumer Services
22%
Business Supplies and Equipment
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.7
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.8
9.6
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
60%
Government Administration
13%
Financial Services
13%
Food & Beverages
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.3
10.0
Ease of Admin
Average: 8.8
9.9
Overall Satisfaction Score
70
Top Industries of Reviewers:
Telecommunications
42%
Computer Networking
21%
Information Technology and Services
21%
Computer & Network Security
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.7
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.3
9.4
Ease of Admin
Average: 8.8
9.5
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
43%
Computer Software
29%
Consumer Electronics
14%
Design
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.9
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 8.8
9.8
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
31%
Financial Services
27%
Computer Software
24%
Real Estate
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.7
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 8.8
9.7
Overall Satisfaction Score
68
Top Industries of Reviewers:
Telecommunications
41%
Information Technology and Services
35%
Construction
12%
Computer & Network Security
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 8.9
9.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.8
9.9
Overall Satisfaction Score
68
Top Industries of Reviewers:
Information Technology and Services
63%
Computer Software
15%
Staffing and Recruiting
13%
Education Management
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.9
8.7
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.3
9.6
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
34%
Information Technology and Services
31%
Hospital & Health Care
17%
Real Estate
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.3
9.1
Ease of Admin
Average: 8.8
8.6
Overall Satisfaction Score
66
Top Industries of Reviewers:
Information Technology and Services
40%
Financial Services
22%
Marketing and Advertising
19%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
65
Top Industries of Reviewers:
Hospital & Health Care
50%
Accounting
17%
Automotive
17%
Education Management
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.8
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
61
Top Industries of Reviewers:
Computer Software
48%
Information Technology and Services
23%
Marketing and Advertising
17%
Real Estate
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.0
Ease of Setup
Average: 9.3
8.9
Quality of Support
Average: 9.3
8.5
Ease of Admin
Average: 8.8
9.1
Overall Satisfaction Score
61
Top Industries of Reviewers:
Information Technology and Services
35%
Hospital & Health Care
23%
Marketing and Advertising
22%
Telecommunications
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.9
9.2
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.3
9.1
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
61
Top Industries of Reviewers:
Information Technology and Services
33%
Financial Services
33%
Automotive
18%
Banking
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.3
8.6
Ease of Admin
Average: 8.8
9.1
Overall Satisfaction Score
58
Top Industries of Reviewers:
Information Technology and Services
59%
Electrical/Electronic Manufacturing
18%
Consumer Goods
12%
Computer & Network Security
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
0.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.3
9.6
Ease of Admin
Average: 8.8
0.0
Overall Satisfaction Score
58
Top Industries of Reviewers:
Telecommunications
35%
Information Technology and Services
26%
Non-Profit Organization Management
22%
Defense & Space
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.0
Ease of Setup
Average: 9.3
8.6
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 8.8
8.4
Overall Satisfaction Score
58
Top Industries of Reviewers:
Marketing and Advertising
69%
Internet
18%
Information Technology and Services
7%
Consumer Services
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.8
8.9
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