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Best Enterprise Online Reputation Management Software

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Online Reputation Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Online Reputation Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Online Reputation Management category.

In addition to qualifying for inclusion in the Online Reputation Management Software category, to qualify for inclusion in the Enterprise Business Online Reputation Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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18 Listings in Enterprise Online Reputation Management Software Available

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    G2 Score
Birdeye
(3,338)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.7
    8.5
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.7
8.5
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
Reputation
(2,343)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a platform that offers tools for analytics, reports, leaderboards, ticket escalation systems, filtering capabilities, and integrations with platforms like Google and Apple Maps, aimed at managing and improving a company's online reputation.
    • Reviewers frequently mention the user-friendly interface, the ability to schedule and post on all social media platforms, the AI feature that assists in creating posts and replying to reviews, and the efficient customer support.
    • Reviewers noted some issues with the platform, such as the lack of auto-sync features with platforms other than Google, Apple, and Bing, occasional slow backend, blurry photos when scrolling through Facebook and Instagram, and the need for more training on website navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    412
    Review Management
    301
    Helpful
    287
    Centralized Reviews
    244
    Reputation Management
    190
    Cons
    Review Management
    104
    Improvement Needed
    96
    Missing Features
    80
    Review Issues
    70
    Learning Curve
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.7
    8.5
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    697 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a platform that offers tools for analytics, reports, leaderboards, ticket escalation systems, filtering capabilities, and integrations with platforms like Google and Apple Maps, aimed at managing and improving a company's online reputation.
  • Reviewers frequently mention the user-friendly interface, the ability to schedule and post on all social media platforms, the AI feature that assists in creating posts and replying to reviews, and the efficient customer support.
  • Reviewers noted some issues with the platform, such as the lack of auto-sync features with platforms other than Google, Apple, and Bing, occasional slow backend, blurry photos when scrolling through Facebook and Instagram, and the need for more training on website navigation.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
412
Review Management
301
Helpful
287
Centralized Reviews
244
Reputation Management
190
Cons
Review Management
104
Improvement Needed
96
Missing Features
80
Review Issues
70
Learning Curve
55
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.7
8.5
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,068 Twitter followers
LinkedIn® Page
www.linkedin.com
697 employees on LinkedIn®

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SOCi
(2,944)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Online Reputation Management software
View top Consulting Services for SOCi
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that provides analytics, post editing, and scheduling across multiple platforms.
    • Reviewers frequently mention the convenience of having all social media management tools in one place, the ability to schedule posts across multiple platforms, and the helpfulness of the SOCi support team.
    • Users experienced difficulties with posts not being submitted in enough time for review and approval, issues with linking and posting to channels other than Facebook, and occasional technical glitches.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,128
    Post Scheduling
    705
    Scheduling Posts
    662
    Scheduling
    618
    Multi-platform
    579
    Cons
    Posting Issues
    285
    Missing Features
    274
    Limited Features
    209
    Improvement Needed
    198
    Learning Curve
    185
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    646 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that provides analytics, post editing, and scheduling across multiple platforms.
  • Reviewers frequently mention the convenience of having all social media management tools in one place, the ability to schedule posts across multiple platforms, and the helpfulness of the SOCi support team.
  • Users experienced difficulties with posts not being submitted in enough time for review and approval, issues with linking and posting to channels other than Facebook, and occasional technical glitches.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,128
Post Scheduling
705
Scheduling Posts
662
Scheduling
618
Multi-platform
579
Cons
Posting Issues
285
Missing Features
274
Limited Features
209
Improvement Needed
198
Learning Curve
185
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
646 employees on LinkedIn®
Get a quote
G2 Marketing Solutions
(1,131)4.5 out of 5
Optimized for quick response
28th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

    Users
    • Marketing Manager
    • Head of Marketing
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • G2 Marketing Solutions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    226
    Helpful
    214
    Ease of Use
    187
    Lead Generation
    108
    Business Growth
    93
    Cons
    Expensive
    70
    Pricing Issues
    52
    Review Issues
    40
    Bias in Reviews
    33
    Poor Interface Design
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • G2 Marketing Solutions features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.7
    6.9
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    G2
    Company Website
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @G2dotcom
    33,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,067 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

Users
  • Marketing Manager
  • Head of Marketing
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Small-Business
G2 Marketing Solutions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
226
Helpful
214
Ease of Use
187
Lead Generation
108
Business Growth
93
Cons
Expensive
70
Pricing Issues
52
Review Issues
40
Bias in Reviews
33
Poor Interface Design
33
G2 Marketing Solutions features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.7
6.9
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
G2
Company Website
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@G2dotcom
33,110 Twitter followers
LinkedIn® Page
www.linkedin.com
1,067 employees on LinkedIn®
Yext
(862)4.4 out of 5
Optimized for quick response
16th Easiest To Use in Online Reputation Management software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 41% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that consolidates reviews from various social platforms into one spot, provides insights into company performance, and allows users to manage business information across all major platforms from a single dashboard.
    • Users frequently mention the ease of use, the ability to manage multiple locations in one spot, the user-friendly interface, and the efficient customer support as positive aspects of Yext.
    • Users mentioned issues such as the platform signing out too quickly, inability to preview long posts, confusion due to numerous filters, difficulty in understanding some features, and delays in getting responses from the team when issues arise.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Customer Support
    126
    Helpful
    122
    Centralized Management
    104
    Features
    103
    Cons
    Poor Customer Support
    53
    Learning Curve
    51
    Difficult Learning
    43
    Learning Difficulty
    39
    Limited Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    7.8
    Digital Media Monitoring
    Average: 8.0
    7.7
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,041 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 41% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that consolidates reviews from various social platforms into one spot, provides insights into company performance, and allows users to manage business information across all major platforms from a single dashboard.
  • Users frequently mention the ease of use, the ability to manage multiple locations in one spot, the user-friendly interface, and the efficient customer support as positive aspects of Yext.
  • Users mentioned issues such as the platform signing out too quickly, inability to preview long posts, confusion due to numerous filters, difficulty in understanding some features, and delays in getting responses from the team when issues arise.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Customer Support
126
Helpful
122
Centralized Management
104
Features
103
Cons
Poor Customer Support
53
Learning Curve
51
Difficult Learning
43
Learning Difficulty
39
Limited Features
38
Yext features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
7.8
Digital Media Monitoring
Average: 8.0
7.7
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,041 Twitter followers
LinkedIn® Page
www.linkedin.com
2,278 employees on LinkedIn®
Podium
(1,953)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
    • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
    • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    443
    Communication
    364
    Helpful
    350
    Easy Communication
    341
    Useful
    272
    Cons
    Missing Features
    113
    Messaging Issues
    109
    Limited Features
    87
    Chat Functionality
    71
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.7
    8.3
    Digital Media Monitoring
    Average: 8.0
    8.5
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
  • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
  • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
443
Communication
364
Helpful
350
Easy Communication
341
Useful
272
Cons
Missing Features
113
Messaging Issues
109
Limited Features
87
Chat Functionality
71
Poor Customer Support
71
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.7
8.3
Digital Media Monitoring
Average: 8.0
8.5
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,467 Twitter followers
LinkedIn® Page
www.linkedin.com
1,411 employees on LinkedIn®
Get a quote
Chatmeter
(350)4.5 out of 5
Optimized for quick response
18th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chatmeter is a platform designed to manage and analyze customer reviews, update location information across multiple platforms, and improve local SEO.
    • Users like the user-friendly interface, the efficient process of managing reviews, the ability to monitor customer sentiment, and the exceptional customer support provided by the Chatmeter team.
    • Reviewers noted some downsides such as slow load speed, issues with filtered views, limited functionality with AI for review responses, and the inability to use AI responses for social media comments.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Helpful
    14
    Customer Service
    13
    Review Management
    13
    Ease of Use
    12
    Cons
    Limited Content
    5
    Social Media Integration
    5
    Limited Features
    4
    Inadequate Support
    3
    Poor Customer Support
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatmeter features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.7
    8.5
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatmeter
    Company Website
    Year Founded
    2009
    HQ Location
    San Diego, CA
    Twitter
    @chatmeter
    1,116 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chatmeter is a platform designed to manage and analyze customer reviews, update location information across multiple platforms, and improve local SEO.
  • Users like the user-friendly interface, the efficient process of managing reviews, the ability to monitor customer sentiment, and the exceptional customer support provided by the Chatmeter team.
  • Reviewers noted some downsides such as slow load speed, issues with filtered views, limited functionality with AI for review responses, and the inability to use AI responses for social media comments.
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Helpful
14
Customer Service
13
Review Management
13
Ease of Use
12
Cons
Limited Content
5
Social Media Integration
5
Limited Features
4
Inadequate Support
3
Poor Customer Support
3
Chatmeter features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.7
8.5
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Chatmeter
Company Website
Year Founded
2009
HQ Location
San Diego, CA
Twitter
@chatmeter
1,116 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Get a quote
Uberall
(147)4.3 out of 5
Optimized for quick response
42nd Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Uberall is the only multi-location marketing platform that connects your digital presence to local revenue impact. We help you grow by optimizing your location performance across visibility, engagemen

    Users
    • Digital Marketing Manager
    Industries
    • Restaurants
    • Marketing and Advertising
    Market Segment
    • 39% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Uberall is a tool for managing business listings and local SEO strategy across multiple platforms from a single dashboard.
    • Users frequently mention the ease of use, time-saving capabilities, and the responsive and knowledgeable customer support team as key benefits of Uberall.
    • Reviewers mentioned issues with data exporting, limitations in reporting, occasional navigation glitches, and the removal of certain features as drawbacks of the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Uberall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Centralized Management
    24
    Customer Support
    23
    Review Management
    20
    Helpful
    19
    Cons
    Reporting Issues
    11
    Limitations/Restrictions
    8
    Expensive
    7
    Limitations
    7
    Limited Options
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Uberall features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Customer Feedback
    Average: 8.7
    7.8
    Digital Media Monitoring
    Average: 8.0
    7.9
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    uberall GmbH
    Company Website
    Year Founded
    2013
    HQ Location
    Berlin, Berlin
    Twitter
    @getuberall
    1,264 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    466 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Uberall is the only multi-location marketing platform that connects your digital presence to local revenue impact. We help you grow by optimizing your location performance across visibility, engagemen

Users
  • Digital Marketing Manager
Industries
  • Restaurants
  • Marketing and Advertising
Market Segment
  • 39% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Uberall is a tool for managing business listings and local SEO strategy across multiple platforms from a single dashboard.
  • Users frequently mention the ease of use, time-saving capabilities, and the responsive and knowledgeable customer support team as key benefits of Uberall.
  • Reviewers mentioned issues with data exporting, limitations in reporting, occasional navigation glitches, and the removal of certain features as drawbacks of the platform.
Uberall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Centralized Management
24
Customer Support
23
Review Management
20
Helpful
19
Cons
Reporting Issues
11
Limitations/Restrictions
8
Expensive
7
Limitations
7
Limited Options
7
Uberall features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Customer Feedback
Average: 8.7
7.8
Digital Media Monitoring
Average: 8.0
7.9
Competitive Intelligence
Average: 8.3
Seller Details
Seller
uberall GmbH
Company Website
Year Founded
2013
HQ Location
Berlin, Berlin
Twitter
@getuberall
1,264 Twitter followers
LinkedIn® Page
www.linkedin.com
466 employees on LinkedIn®
Get a quote
Right Choice
(136)5.0 out of 5
1st Easiest To Use in Online Reputation Management software
View top Consulting Services for Right Choice
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RightChoice.ai is Most Advanced Local Listings Management Software designed to help you Manage, Grow & Rank your Local Business Profiles across Google, Bing, Apple, Waze & 20 more Directories.

    Users
    • Marketing Manager
    • Marketing Head
    Industries
    • Retail
    • Automotive
    Market Segment
    • 46% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • RightChoice is a software that assists in managing business listings, improving local visibility, and tracking competitors.
    • Reviewers frequently mention the software's ease of use, comprehensive features such as content updates, review management, reporting analytics, and social media posting, and the proactive support team.
    • Reviewers experienced minor bugs and a learning curve with the software, and expressed a desire for more features and improvements such as a dark mode and enhanced competitor comparison.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Right Choice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Customer Support
    73
    Helpful
    54
    Easy Integrations
    48
    Integration Capabilities
    43
    Cons
    Limited Features
    19
    Missing Features
    17
    Software Bugs
    13
    Software Bugs/Issues
    13
    Limited Options
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Right Choice features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Customer Feedback
    Average: 8.7
    9.9
    Digital Media Monitoring
    Average: 8.0
    10.0
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RightChoice.Ai
    Year Founded
    2023
    HQ Location
    Delaware, US
    LinkedIn® Page
    www.linkedin.com
    803 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RightChoice.ai is Most Advanced Local Listings Management Software designed to help you Manage, Grow & Rank your Local Business Profiles across Google, Bing, Apple, Waze & 20 more Directories.

Users
  • Marketing Manager
  • Marketing Head
Industries
  • Retail
  • Automotive
Market Segment
  • 46% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • RightChoice is a software that assists in managing business listings, improving local visibility, and tracking competitors.
  • Reviewers frequently mention the software's ease of use, comprehensive features such as content updates, review management, reporting analytics, and social media posting, and the proactive support team.
  • Reviewers experienced minor bugs and a learning curve with the software, and expressed a desire for more features and improvements such as a dark mode and enhanced competitor comparison.
Right Choice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Customer Support
73
Helpful
54
Easy Integrations
48
Integration Capabilities
43
Cons
Limited Features
19
Missing Features
17
Software Bugs
13
Software Bugs/Issues
13
Limited Options
11
Right Choice features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
10.0
Customer Feedback
Average: 8.7
9.9
Digital Media Monitoring
Average: 8.0
10.0
Competitive Intelligence
Average: 8.3
Seller Details
Seller
RightChoice.Ai
Year Founded
2023
HQ Location
Delaware, US
LinkedIn® Page
www.linkedin.com
803 employees on LinkedIn®
Read Right Choice Reviews
Experience.com
(287)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 46% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that collects and showcases customer reviews, provides data analysis, and enhances online visibility for businesses.
    • Reviewers frequently mention the ease of use, automation, and the boost in local SEO, along with the ability to integrate with social media platforms and the responsive customer support.
    • Users reported issues such as the high cost, lack of customization options, inability to export reviews, slow publishing times, and difficulty in viewing the platform on mobile devices.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    99
    Review Management
    91
    Customer Support
    73
    Experience
    71
    Cons
    Linking Issues
    24
    Missing Features
    21
    Reporting Issues
    21
    Review Management
    21
    Review Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.7
    8.9
    Digital Media Monitoring
    Average: 8.0
    8.9
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 46% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that collects and showcases customer reviews, provides data analysis, and enhances online visibility for businesses.
  • Reviewers frequently mention the ease of use, automation, and the boost in local SEO, along with the ability to integrate with social media platforms and the responsive customer support.
  • Users reported issues such as the high cost, lack of customization options, inability to export reviews, slow publishing times, and difficulty in viewing the platform on mobile devices.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
99
Review Management
91
Customer Support
73
Experience
71
Cons
Linking Issues
24
Missing Features
21
Reporting Issues
21
Review Management
21
Review Issues
15
Experience.com features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.7
8.9
Digital Media Monitoring
Average: 8.0
8.9
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
278 employees on LinkedIn®
Bazaarvoice
(801)4.2 out of 5
63rd Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Ac

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 40% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bazaarvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Review Management
    58
    Helpful
    49
    Reviews
    45
    Customer Support
    42
    Cons
    Poor Customer Support
    38
    Expensive
    29
    Inadequate Support
    27
    Not User-Friendly
    26
    Poor Response System
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bazaarvoice features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    6.3
    Digital Media Monitoring
    Average: 8.0
    7.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bazaarvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Austin, Texas
    Twitter
    @Bazaarvoice
    19,417 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,760 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Ac

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 40% Mid-Market
  • 38% Small-Business
Bazaarvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Review Management
58
Helpful
49
Reviews
45
Customer Support
42
Cons
Poor Customer Support
38
Expensive
29
Inadequate Support
27
Not User-Friendly
26
Poor Response System
25
Bazaarvoice features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
6.3
Digital Media Monitoring
Average: 8.0
7.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Bazaarvoice
Company Website
Year Founded
2005
HQ Location
Austin, Texas
Twitter
@Bazaarvoice
19,417 Twitter followers
LinkedIn® Page
www.linkedin.com
1,760 employees on LinkedIn®
Read Bazaarvoice Reviews
ReviewTrackers
(161)4.6 out of 5
43rd Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.7
    8.1
    Digital Media Monitoring
    Average: 8.0
    8.0
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Review Trackers
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.7
8.1
Digital Media Monitoring
Average: 8.0
8.0
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Review Trackers
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,527 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
Read ReviewTrackers Reviews
ClearlyRated
(103)4.8 out of 5
Optimized for quick response
31st Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

    Users
    • Marketing Director
    • Marketing Manager
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Helpful
    22
    Ease of Use
    15
    Client Interaction
    6
    Customer Feedback
    6
    Cons
    Difficult Reporting
    4
    Improvement Needed
    4
    Poor Reporting
    4
    Limitations
    3
    Survey Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.7
    8.8
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

Users
  • Marketing Director
  • Marketing Manager
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Helpful
22
Ease of Use
15
Client Interaction
6
Customer Feedback
6
Cons
Difficult Reporting
4
Improvement Needed
4
Poor Reporting
4
Limitations
3
Survey Limitations
3
ClearlyRated features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.7
8.8
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,663 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
YouScan
(238)4.8 out of 5
Optimized for quick response
14th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 47% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • YouScan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    81
    Ease of Use
    75
    Customer Support
    72
    User Interface
    45
    Intuitive
    43
    Cons
    Learning Curve
    15
    Slow Performance
    12
    Missing Features
    11
    Data Inaccuracy
    10
    Difficult Learning
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • YouScan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.7
    8.8
    Digital Media Monitoring
    Average: 8.0
    9.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YouScan
    Company Website
    Year Founded
    2010
    HQ Location
    Kyiv, Kyiv City
    Twitter
    @YouScan_io
    436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

Users
No information available
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 47% Small-Business
  • 37% Mid-Market
YouScan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
81
Ease of Use
75
Customer Support
72
User Interface
45
Intuitive
43
Cons
Learning Curve
15
Slow Performance
12
Missing Features
11
Data Inaccuracy
10
Difficult Learning
10
YouScan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.7
8.8
Digital Media Monitoring
Average: 8.0
9.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
YouScan
Company Website
Year Founded
2010
HQ Location
Kyiv, Kyiv City
Twitter
@YouScan_io
436 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Trustpilot
(220)3.4 out of 5
65th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Starting at $299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trustpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Review Increase
    4
    Reputation Management
    3
    Helpful
    2
    Design Quality
    1
    Easy Integrations
    1
    Cons
    Review Issues
    5
    Poor Customer Support
    4
    Review Manipulation
    4
    Billing Issues
    3
    Expensive
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trustpilot features and usability ratings that predict user satisfaction
    7.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Customer Feedback
    Average: 8.7
    7.5
    Digital Media Monitoring
    Average: 8.0
    6.9
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trustpilot
    Year Founded
    2007
    HQ Location
    Copenhagen, Denmark
    Twitter
    @Trustpilot
    29,306 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,289 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
Trustpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Review Increase
4
Reputation Management
3
Helpful
2
Design Quality
1
Easy Integrations
1
Cons
Review Issues
5
Poor Customer Support
4
Review Manipulation
4
Billing Issues
3
Expensive
3
Trustpilot features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 9.0
7.7
Customer Feedback
Average: 8.7
7.5
Digital Media Monitoring
Average: 8.0
6.9
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Trustpilot
Year Founded
2007
HQ Location
Copenhagen, Denmark
Twitter
@Trustpilot
29,306 Twitter followers
LinkedIn® Page
www.linkedin.com
1,289 employees on LinkedIn®
Read Trustpilot Reviews
AppFollow
(194)4.6 out of 5
51st Easiest To Use in Online Reputation Management software
View top Consulting Services for AppFollow
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organi

    Users
    • CEO
    • Social Media Manager
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 64% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AppFollow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Reviews
    3
    Ease of Use
    3
    AI Integration
    1
    Centralized Management
    1
    Helpful
    1
    Cons
    Bug Issues
    1
    Error Handling
    1
    Expensive
    1
    Improvements Needed
    1
    Lack of Notifications
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AppFollow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Customer Feedback
    Average: 8.7
    6.7
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFollow
    Year Founded
    2015
    HQ Location
    Helsinki
    Twitter
    @AppFollowIO
    2,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organi

Users
  • CEO
  • Social Media Manager
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 64% Small-Business
  • 22% Mid-Market
AppFollow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Reviews
3
Ease of Use
3
AI Integration
1
Centralized Management
1
Helpful
1
Cons
Bug Issues
1
Error Handling
1
Expensive
1
Improvements Needed
1
Lack of Notifications
1
AppFollow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Customer Feedback
Average: 8.7
6.7
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
AppFollow
Year Founded
2015
HQ Location
Helsinki
Twitter
@AppFollowIO
2,964 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read AppFollow Reviews
Social Places
(94)4.7 out of 5
48th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Starting at $1,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marketing Technology Agency specializing in listings, reputation, social, ads and bookings for multi-location brands. Social Places are affordable for franchises and provide a hands-on service to i

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 46% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Social Places Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Post Scheduling
    4
    Scheduling
    4
    Ease of Use
    3
    Convenience
    2
    Easy Scheduling
    2
    Cons
    Listing Issues
    3
    Scheduling Issues
    3
    Feature Issues
    1
    Lack of Automation
    1
    Posting Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Social Places features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Customer Feedback
    Average: 8.7
    9.2
    Digital Media Monitoring
    Average: 8.0
    9.1
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Social Places
    Year Founded
    2013
    HQ Location
    Cape Town, Western Cape
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Marketing Technology Agency specializing in listings, reputation, social, ads and bookings for multi-location brands. Social Places are affordable for franchises and provide a hands-on service to i

Users
No information available
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 46% Small-Business
  • 35% Mid-Market
Social Places Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Post Scheduling
4
Scheduling
4
Ease of Use
3
Convenience
2
Easy Scheduling
2
Cons
Listing Issues
3
Scheduling Issues
3
Feature Issues
1
Lack of Automation
1
Posting Issues
1
Social Places features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.5
Customer Feedback
Average: 8.7
9.2
Digital Media Monitoring
Average: 8.0
9.1
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Social Places
Year Founded
2013
HQ Location
Cape Town, Western Cape
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Read Social Places Reviews
Reputology
(44)4.7 out of 5
41st Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 43% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputology features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.7
    10.0
    Digital Media Monitoring
    Average: 8.0
    10.0
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputology
    HQ Location
    Boston, MA
    Twitter
    @reputology
    111 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

Users
No information available
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 43% Mid-Market
  • 39% Small-Business
Reputology features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.7
10.0
Digital Media Monitoring
Average: 8.0
10.0
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Reputology
HQ Location
Boston, MA
Twitter
@reputology
111 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Reputology Reviews
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