- Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
- Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
- Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp