- NinjaOne is a remote monitoring and management tool that allows users to easily manage devices, respond to tickets, and monitor device status.
- Reviewers appreciate the multiple remote control options, integrated ticketing system, and the ease of adding and modifying devices, which they say has significantly improved their IT support process.
- Users experienced issues with the lack of thumbnail view of the remote computer screen, difficulty in searching for custom fields, and the absence of certain features they were able to utilize with their previous support software.