Introducing G2.ai, the future of software buying.Try now

Catchpoint Reviews & Product Details

Catchpoint Overview

What is Catchpoint?

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Catchpoint Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

How do you position yourself against your competitors?

Catchpoint customers realize exponential value resulting from our unique approach to reducing the frequency, duration, and end-user impact of digital incidents. The primary way we accomplish this is by extending observability boundaries to include digital experience metrics, and monitoring for reachability in addition to core uptime and performance.
Our holistic approach to monitoring removes blind spots left by other purported experience monitoring vendors, resulting from the following monitoring telemetry:

900+ active synthetic locations (over 500 of which are on backbone ISP)

1,000+ BGP peers (over 300 ASN providers)

Real user measurement ‘RUM’ from any supported browser

Endpoint measurement from any supported device

User sentiment from social APIs

This high-cardinality data set is combined with our advanced analytics and alerting capabilities to deliver actionable intelligence, resulting in substantially improved mean time to repair.


Seller

Catchpoint

Description

Catchpoint is a performance monitoring and digital experience management platform that helps organizations ensure optimal performance of their applications and websites. By providing real-time insights and analytics, Catchpoint enables businesses to identify and troubleshoot performance issues across various digital channels, ensuring a seamless user experience. The platform offers a variety of monitoring solutions, including synthetic monitoring, real user monitoring, and network performance monitoring, tailored to meet the needs of enterprises striving for high reliability and performance in their digital services. For more information, visit their website at https://www.catchpoint.com/.

Overview Provided by:

Recent Catchpoint Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A Reliable Platform for Proactive Internet Monitoring"
Using catch point to monitor our digital infrastructure and it has significantly improved how we detect and resolve performance issues.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"A Powerful Tool in Internet Performance Monitoring"
A real‑time, dynamic visualization of how services and dependencies (internal and third-party) connect and perform—helping teams isolate root cause...
Kedarnath  S.
KS
Kedarnath S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Highly recommended"
The overall experience has been great from the cathpoint. Im able to get thorough insight on my pages and being global company we are able to get i...

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

Average Discount

16%

Perceived Cost

$$$$$
View More Pricing Information

Catchpoint Media

Catchpoint Demo - Catchpoint Smartboard
See web and mobile sites, apps, and APIs in real time at the most granular level for the most extensive insights into your systems.
Catchpoint Demo - Waterfall data with filmstrip
Get immediate insight into how every element on the page is performing, with intuitive visuals and charting capabilities to understand how end users are experiencing your page.
Catchpoint Demo - Network Path Visualization
Pinpoint issues in the hop-by-hop network path from our nodes to your end points.
Catchpoint Demo - Global node map
Our global node coverage encompasses 700+ points of presence in over 200 cities around the world, allowing you to measure from where it really matters -- where your end users actually are.
Catchpoint Demo - Sankey Network Chart
Understand how Internet Networks impact end user experiences.
Catchpoint Demo - Real User heatmap
Manage your end-user experience and resolve issues faster with smarter real-time alerts and data. Automatically analyze real user data to detect geographical outages using purpose-built algorithms.
Play Catchpoint Video

Official Downloads

Answer a few questions to help the Catchpoint community
Have you used Catchpoint before?
Yes

105 Catchpoint Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
105 Catchpoint Reviews
4.5 out of 5
105 Catchpoint Reviews
4.5 out of 5

Catchpoint Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Nagarajan S.
NS
Director - Global Networks
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Catchpoint?

Excellent product GUI and advanced features.

Awesome support team and efficient in troubleshooting Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

In some cases catchpoint requires multiple clicks to perform detailed performance analysis, making it cumbersome to identify errors and impacted transactions Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Improve business process outcomes

Improve business process agility

Create internal/operational efficiencies Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Catchpoint?

A real‑time, dynamic visualization of how services and dependencies (internal and third-party) connect and perform—helping teams isolate root causes faster Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

It took time for newer team members to navigate the UI and fully gi through all features. More onboarding walkthroughs would help. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Catchpoint stands out for its comprehensive visibility into the entire Internet stack, offering real-time insights that are both wide in scope and deep in diagnostic value. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Catchpoint?

Using catch point to monitor our digital infrastructure and it has significantly improved how we detect and resolve performance issues. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Pricing isn’t as transferent or flexible as smaller teams might like Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

WebPageTest integration gives us deep visibility Review collected by and hosted on G2.com.

Tzachi S.
TS
Infrastructure Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Catchpoint?

I love Catchpoint's extensive monitoring capabilities. It provides in-depth insights into website performance, API response times, and network health from multiple global locations. The user interface is intuitive, making it easy to set up monitoring scenarios and visualize performance data. The granular metrics and real-time alerts have been invaluable for diagnosing issues quickly, ensuring our users have a seamless experience Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

The pricing structure may be a concern for smaller businesses, as it’s geared more towards large enterprises. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

* Network pwrformance monitoring and comparisson across the world via different CDN providers.

* Web site availability & latency monitoring Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Catchpoint?

Catchpoint is an extremely powerful product. My reps have been helpful and responsive, some of the best I've worked with across vendors. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

As powerful and feature rich as the product is that can lead to complexity in the user experience. As someone who isn't a daily user, the depth can be daunting. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Catchpoint helps us identify issues such as downtime or performance bottlenecks across the world before our users do. We can identify and fix issues before any support tickets get filed. Review collected by and hosted on G2.com.

Davide C.
DC
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Catchpoint?

Is essential for understanding the formance of our platform Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

The platform is for technical people, that understand how CDN works Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Undesrtand how our platform behave in terms of perfomance in the world. Review collected by and hosted on G2.com.

Kedarnath  S.
KS
Assistant Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Catchpoint?

The overall experience has been great from the cathpoint. Im able to get thorough insight on my pages and being global company we are able to get insights from different locations. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

As per my experience i didn't find any cons of this company may be my experience is not that much to judge the company Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

As an application owner we want to monitor my application 24*7 to calculate the application performance with help of cathpoin im able to that with accuracy and with multiple dashboards. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Catchpoint?

Well defined UX, easy to understand and deploy test runners, and easy alerting mechanisms. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

It's very UX intensive that sometimes trying to get to a particular view gets difficult. Having an accompanying chatbot/searchable documentation will be helpful to streamline the process of navigating to the desired views. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

Catchpoint helps detect issues with our web application in production. We use it to login to our portal and verify if login succeeds as expected. It helps catch any kind of outages well in time so that our engineering teams can quickly jump into action if there's an outage in any region. It also misfires a lot, but our team is willing to take misfired alerts so as to be sure to detect any potential outage. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Catchpoint?

Wide variatity of monitoring features and test types and ease of use for the basic features. The details from transaction tests are a crucial part of incident response and is always good to look back on HAR files or other data points at any point in time.

Customer support is extremely helpful, although sometimes delayed. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

The lack of flexibility for adding additional features during term and outdated UI based on todays standards. Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

The wide variatity of monitoring features and test types are a crucial part of incident response and helps us quickly resolve incidents from small issues to full outages. It is also useful to look back on HAR files or other data points at any point in time. Review collected by and hosted on G2.com.

Nabeel S.
NS
DevOps Specialist-Applications and Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Catchpoint?

Catchpoint is an equal opportunity employer that strongly prohibits discrimination and harassment of any kind. Review collected by and hosted on G2.com.

What do you dislike about Catchpoint?

Need to improve on the user interface.... Review collected by and hosted on G2.com.

What problems is Catchpoint solving and how is that benefiting you?

benefiting in monitoring application Review collected by and hosted on G2.com.