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Best Enterprise Knowledge Base Software

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Products classified in the overall Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Knowledge Base category.

In addition to qualifying for inclusion in the Knowledge Base Software category, to qualify for inclusion in the Enterprise Business Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in Enterprise Knowledge Base Software Available

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Slack
(35,084)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Knowledge Base software
View top Consulting Services for Slack
Save to My Lists
DealsSpecial offer!
25% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication platform designed for real-time conversation, document sharing, and team collaboration with features like organized channels, integrations, and huddles.
    • Users frequently mention the ease of use, the ability to integrate with other tools, and the convenience of real-time communication and document sharing.
    • Users experienced issues with finding previous chats, occasional system lags, overwhelming notifications, and limitations in customization and task management features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,582
    Communication
    1,526
    Team Collaboration
    1,520
    Integrations
    994
    Easy Communication
    974
    Cons
    Missing Features
    392
    Limited Features
    377
    Notification Issues
    310
    Overwhelming Experience
    298
    Inadequate Search
    226
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slack features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Quality of Support
    Average: 8.8
    8.6
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,342 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication platform designed for real-time conversation, document sharing, and team collaboration with features like organized channels, integrations, and huddles.
  • Users frequently mention the ease of use, the ability to integrate with other tools, and the convenience of real-time communication and document sharing.
  • Users experienced issues with finding previous chats, occasional system lags, overwhelming notifications, and limitations in customization and task management features.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,582
Communication
1,526
Team Collaboration
1,520
Integrations
994
Easy Communication
974
Cons
Missing Features
392
Limited Features
377
Notification Issues
310
Overwhelming Experience
298
Inadequate Search
226
Slack features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Quality of Support
Average: 8.8
8.6
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,254 Twitter followers
LinkedIn® Page
www.linkedin.com
78,342 employees on LinkedIn®
Get a quote
Guru
(2,152)4.7 out of 5
2nd Easiest To Use in Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a knowledge base tool that provides users with easy access to information and resources relevant to their work or search queries.
    • Reviewers appreciate Guru's user-friendly design, comprehensive information, and efficient search functionality, which allows them to quickly find the information they need.
    • Users mentioned issues with Guru's search functionality, stating that it often requires exact keywords to find information, and the platform's inability to work offline.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    563
    Helpful
    321
    Comprehensive Information
    275
    Easy Access
    223
    Information Accuracy
    208
    Cons
    Inefficient Searching
    127
    Search Functionality
    112
    Search Functionality Issues
    110
    Inefficient Search
    105
    Inefficient Search Functionality
    101
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Quality of Support
    Average: 8.8
    9.0
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,665 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a knowledge base tool that provides users with easy access to information and resources relevant to their work or search queries.
  • Reviewers appreciate Guru's user-friendly design, comprehensive information, and efficient search functionality, which allows them to quickly find the information they need.
  • Users mentioned issues with Guru's search functionality, stating that it often requires exact keywords to find information, and the platform's inability to work offline.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
563
Helpful
321
Comprehensive Information
275
Easy Access
223
Information Accuracy
208
Cons
Inefficient Searching
127
Search Functionality
112
Search Functionality Issues
110
Inefficient Search
105
Inefficient Search Functionality
101
Guru features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.4
Quality of Support
Average: 8.8
9.0
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,323 Twitter followers
LinkedIn® Page
www.linkedin.com
1,665 employees on LinkedIn®
Read Guru Reviews

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Confluence
(3,833)4.1 out of 5
13th Easiest To Use in Knowledge Base software
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:$10 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Team Collaboration
    45
    Integrations
    39
    Organization
    27
    Features
    20
    Cons
    Search Limitations
    12
    Learning Curve
    11
    Page Management
    7
    Not Intuitive
    6
    Slow Performance
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Confluence features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    8.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,691 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 35% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Team Collaboration
45
Integrations
39
Organization
27
Features
20
Cons
Search Limitations
12
Learning Curve
11
Page Management
7
Not Intuitive
6
Slow Performance
6
Confluence features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
8.0
Ease of Use
Average: 8.8
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,288 Twitter followers
LinkedIn® Page
www.linkedin.com
17,691 employees on LinkedIn®
Notion
(6,783)4.7 out of 5
Optimized for quick response
17th Easiest To Use in Knowledge Base software
View top Consulting Services for Notion
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 73% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Notion is an AI-powered platform that provides functionality across CRM, databases, workflow management, and to-do lists, allowing users to organize information, collaborate with teammates, and build custom workflows.
    • Reviewers appreciate the vast functionality of Notion, its ability to centralize information, the versatility of its platform, and the AI-powered features that boost productivity and assist in content creation.
    • Reviewers noted that Notion can be overwhelming for new users due to its learning curve, it can be sluggish when dealing with large databases, and its offline support and customer service could be improved.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Notion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,573
    AI Features
    1,450
    Features
    1,447
    Organization
    1,214
    AI Technology
    1,099
    Cons
    Learning Curve
    1,000
    Missing Features
    691
    App Functionality
    540
    Limited Customization
    463
    Limited AI Functionality
    462
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Notion features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Quality of Support
    Average: 8.8
    7.7
    Other Integrations
    Average: 8.2
    8.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Notion
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @NotionHQ
    486,010 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,811 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 73% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Notion is an AI-powered platform that provides functionality across CRM, databases, workflow management, and to-do lists, allowing users to organize information, collaborate with teammates, and build custom workflows.
  • Reviewers appreciate the vast functionality of Notion, its ability to centralize information, the versatility of its platform, and the AI-powered features that boost productivity and assist in content creation.
  • Reviewers noted that Notion can be overwhelming for new users due to its learning curve, it can be sluggish when dealing with large databases, and its offline support and customer service could be improved.
Notion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,573
AI Features
1,450
Features
1,447
Organization
1,214
AI Technology
1,099
Cons
Learning Curve
1,000
Missing Features
691
App Functionality
540
Limited Customization
463
Limited AI Functionality
462
Notion features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Quality of Support
Average: 8.8
7.7
Other Integrations
Average: 8.2
8.4
Ease of Use
Average: 8.8
Seller Details
Seller
Notion
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@NotionHQ
486,010 Twitter followers
LinkedIn® Page
www.linkedin.com
5,811 employees on LinkedIn®
Get a quote
Yext
(826)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Knowledge Base software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

    Users
    • Marketing Coordinator
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 41% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a digital presence platform used for managing online listings, reviews, and business information across multiple platforms.
    • Users frequently mention the ease of use, the ability to manage information across multiple platforms from a single dashboard, and the responsiveness of customer support as key benefits of using Yext.
    • Users reported issues with the platform's user-friendliness, slow customer service response times for non-urgent issues, and occasional syncing delays with third-party platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Customer Support
    126
    Helpful
    122
    Centralized Management
    104
    Features
    103
    Cons
    Poor Customer Support
    53
    Learning Curve
    51
    Difficult Learning
    43
    Learning Difficulty
    39
    Limited Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Quality of Support
    Average: 8.8
    8.5
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,041 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

Users
  • Marketing Coordinator
  • Digital Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 41% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a digital presence platform used for managing online listings, reviews, and business information across multiple platforms.
  • Users frequently mention the ease of use, the ability to manage information across multiple platforms from a single dashboard, and the responsiveness of customer support as key benefits of using Yext.
  • Users reported issues with the platform's user-friendliness, slow customer service response times for non-urgent issues, and occasional syncing delays with third-party platforms.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Customer Support
126
Helpful
122
Centralized Management
104
Features
103
Cons
Poor Customer Support
53
Learning Curve
51
Difficult Learning
43
Learning Difficulty
39
Limited Features
38
Yext features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Quality of Support
Average: 8.8
8.5
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,041 Twitter followers
LinkedIn® Page
www.linkedin.com
2,168 employees on LinkedIn®
Stack Overflow for Teams
(741)4.5 out of 5
18th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stack Overflow for Teams is a knowledge-sharing platform that facilitates the collection, curation, and dissemination of your company’s knowledge. We do this by providing a platform that’s familiar to

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stack Overflow for Teams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Knowledge Sharing
    47
    Team Collaboration
    47
    Helpful
    46
    Centralization
    29
    Cons
    Inefficient Search Functionality
    18
    Inadequate Search Functionality
    14
    Search Limitations
    14
    Missing Features
    8
    Poor Interface Design
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stack Overflow for Teams features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Quality of Support
    Average: 8.8
    7.7
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stack Overflow
    Company Website
    Year Founded
    2008
    HQ Location
    New York
    Twitter
    @StackOverflow
    252,630 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    636 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stack Overflow for Teams is a knowledge-sharing platform that facilitates the collection, curation, and dissemination of your company’s knowledge. We do this by providing a platform that’s familiar to

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 38% Small-Business
Stack Overflow for Teams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Knowledge Sharing
47
Team Collaboration
47
Helpful
46
Centralization
29
Cons
Inefficient Search Functionality
18
Inadequate Search Functionality
14
Search Limitations
14
Missing Features
8
Poor Interface Design
8
Stack Overflow for Teams features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Quality of Support
Average: 8.8
7.7
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
Stack Overflow
Company Website
Year Founded
2008
HQ Location
New York
Twitter
@StackOverflow
252,630 Twitter followers
LinkedIn® Page
www.linkedin.com
636 employees on LinkedIn®
Helpjuice
(303)4.7 out of 5
7th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Customer Support
    78
    Helpful
    71
    Customization
    60
    Features
    56
    Cons
    Limited Customization
    29
    Editing Difficulties
    26
    Formatting Issues
    24
    Editing Limitations
    17
    Missing Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Quality of Support
    Average: 8.8
    7.8
    Other Integrations
    Average: 8.2
    9.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    776 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Customer Support
78
Helpful
71
Customization
60
Features
56
Cons
Limited Customization
29
Editing Difficulties
26
Formatting Issues
24
Editing Limitations
17
Missing Features
16
Helpjuice features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.5
Quality of Support
Average: 8.8
7.8
Other Integrations
Average: 8.2
9.0
Ease of Use
Average: 8.8
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
776 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Spekit
(254)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the AI‑powered sales enablement platform built for the Change Economy. Change is constant. Products evolve, buyers shift, and tech stacks multiply. Is your enablement ready? Spekit autom

    Users
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 19% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a tool designed to consolidate user guides and provide quick, accessible information to users, integrating with various business applications like Salesforce and Slack.
    • Reviewers like Spekit's ease of use, its ability to deliver information in bite-sized pieces, and its integration with other business tools, which enhances efficiency and speeds up onboarding.
    • Reviewers experienced issues with Spekit's search functionality, occasional slow loading times, and some found the interface confusing to navigate with too many tabs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Helpful
    61
    Customer Support
    53
    Integrations
    51
    Easy Integrations
    38
    Cons
    Missing Features
    21
    Inefficient Search Functionality
    13
    Inadequate Search Functionality
    12
    Navigation Difficulties
    10
    Search Limitations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spekit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Quality of Support
    Average: 8.8
    8.9
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spekit Inc.
    Company Website
    Year Founded
    2018
    HQ Location
    Denver, Colorado
    Twitter
    @spekitapp
    1,221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the AI‑powered sales enablement platform built for the Change Economy. Change is constant. Products evolve, buyers shift, and tech stacks multiply. Is your enablement ready? Spekit autom

Users
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 19% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a tool designed to consolidate user guides and provide quick, accessible information to users, integrating with various business applications like Salesforce and Slack.
  • Reviewers like Spekit's ease of use, its ability to deliver information in bite-sized pieces, and its integration with other business tools, which enhances efficiency and speeds up onboarding.
  • Reviewers experienced issues with Spekit's search functionality, occasional slow loading times, and some found the interface confusing to navigate with too many tabs.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Helpful
61
Customer Support
53
Integrations
51
Easy Integrations
38
Cons
Missing Features
21
Inefficient Search Functionality
13
Inadequate Search Functionality
12
Navigation Difficulties
10
Search Limitations
9
Spekit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.5
Quality of Support
Average: 8.8
8.9
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
Spekit Inc.
Company Website
Year Founded
2018
HQ Location
Denver, Colorado
Twitter
@spekitapp
1,221 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
Get a quote
Upland RightAnswers
(42)4.6 out of 5
30th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland RightAnswers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    9
    Features
    5
    Helpful
    4
    Intuitive
    4
    Cons
    Delays
    3
    AI Limitations
    2
    Learning Curve
    2
    Time Consumption
    2
    App Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland RightAnswers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    6.9
    Other Integrations
    Average: 8.2
    8.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    954 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
Upland RightAnswers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
9
Features
5
Helpful
4
Intuitive
4
Cons
Delays
3
AI Limitations
2
Learning Curve
2
Time Consumption
2
App Functionality
1
Upland RightAnswers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
6.9
Other Integrations
Average: 8.2
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
954 employees on LinkedIn®
Ownership
NASDAQ:UPLD
Get a quote
Shelf
(139)4.7 out of 5
Optimized for quick response
26th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    3
    Easy Integrations
    2
    Efficiency
    2
    Time-saving
    2
    Cons
    Missing Features
    2
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Error Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
3
Easy Integrations
2
Efficiency
2
Time-saving
2
Cons
Missing Features
2
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Error Issues
1
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.7
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,241 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
Get a quote
ClickUp
(10,338)4.7 out of 5
Optimized for quick response
11th Easiest To Use in Knowledge Base software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a comprehensive project management tool that offers a wide range of features for task assignment, communication, progress tracking, and integration with other software.
    • Users frequently mention the flexibility and customizability of ClickUp, its ability to integrate with other software, and its effectiveness in organizing and managing tasks and projects.
    • Reviewers mentioned the steep learning curve due to the abundance of features, occasional performance issues with large workspaces or complex automations, and limitations in the mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a comprehensive project management tool that offers a wide range of features for task assignment, communication, progress tracking, and integration with other software.
  • Users frequently mention the flexibility and customizability of ClickUp, its ability to integrate with other software, and its effectiveness in organizing and managing tasks and projects.
  • Reviewers mentioned the steep learning curve due to the abundance of features, occasional performance issues with large workspaces or complex automations, and limitations in the mobile app.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.9
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
Upland Panviva
(93)4.6 out of 5
43rd Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland Panviva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    5
    Ease of Learning
    4
    Communication
    3
    Customizability
    3
    Cons
    Limited Customization
    3
    Editing Difficulties
    2
    Editing Limitations
    2
    Learning Curve
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland Panviva features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    6.7
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    954 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

Users
No information available
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Upland Panviva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
5
Ease of Learning
4
Communication
3
Customizability
3
Cons
Limited Customization
3
Editing Difficulties
2
Editing Limitations
2
Learning Curve
2
Steep Learning Curve
2
Upland Panviva features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
6.7
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
954 employees on LinkedIn®
Ownership
NASDAQ:UPLD
Get a quote
Bloomfire
(463)4.6 out of 5
20th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    12
    Helpful
    11
    Intuitive
    10
    Centralization
    9
    Cons
    Formatting Issues
    4
    AI Accuracy
    3
    Inefficient Search
    3
    Inefficient Search Functionality
    3
    Search Functionality Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bloomfire features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,460 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 33% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
12
Helpful
11
Intuitive
10
Centralization
9
Cons
Formatting Issues
4
AI Accuracy
3
Inefficient Search
3
Inefficient Search Functionality
3
Search Functionality Issues
3
Bloomfire features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,460 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Read Bloomfire Reviews
Igloo
(94)4.2 out of 5
44th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

    Users
    No information available
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Igloo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Easy Setup
    1
    Intuitive
    1
    Cons
    Expensive
    1
    Limited Features
    1
    Notification Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Igloo features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Igloo
    Year Founded
    2008
    HQ Location
    Kitchener, Canada
    Twitter
    @IglooSoftware
    7,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
    Phone
    +1.877.664.4566
Product Description
How are these determined?Information
This description is provided by the seller.

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

Users
No information available
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
Igloo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Ease of Use
1
Easy Setup
1
Intuitive
1
Cons
Expensive
1
Limited Features
1
Notification Issues
1
Igloo features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Igloo
Year Founded
2008
HQ Location
Kitchener, Canada
Twitter
@IglooSoftware
7,538 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Phone
+1.877.664.4566
Read Igloo Reviews
Document360
(462)4.7 out of 5
6th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Customer Support
    46
    Features
    40
    Intuitive
    36
    Helpful
    32
    Cons
    Software Bugs
    12
    Missing Features
    11
    Editing Difficulties
    10
    Expensive
    10
    Editing Limitations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Quality of Support
    Average: 8.8
    8.2
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    329 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Customer Support
46
Features
40
Intuitive
36
Helpful
32
Cons
Software Bugs
12
Missing Features
11
Editing Difficulties
10
Expensive
10
Editing Limitations
8
Document360 features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.5
Quality of Support
Average: 8.8
8.2
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,962 Twitter followers
LinkedIn® Page
www.linkedin.com
329 employees on LinkedIn®
IT Glue
(604)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • System Administrator
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    265
    Document Management
    146
    Integrations
    124
    Password Management
    114
    Organization
    108
    Cons
    Search Functionality
    40
    Missing Features
    36
    Search Limitations
    35
    Slow Performance
    29
    App Functionality
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IT Glue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • System Administrator
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
265
Document Management
146
Integrations
124
Password Management
114
Organization
108
Cons
Search Functionality
40
Missing Features
36
Search Limitations
35
Slow Performance
29
App Functionality
27
IT Glue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,550 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
Get a quote
officehours
(21)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Office Hours is a knowledge-sharing marketplace that connects clients with advisors in specific expertise areas. Clients search for and book 30 to 60-minute calls with advisors who have the expertise

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 57% Enterprise
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • officehours Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    8
    Customer Support
    6
    Ease of Use
    6
    Team Collaboration
    5
    Time-saving
    3
    Cons
    Software Bugs
    2
    Data Loss
    1
    Difficult Setup
    1
    Missing Features
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • officehours features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    officehours
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @OfficeHours
    827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    273 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Office Hours is a knowledge-sharing marketplace that connects clients with advisors in specific expertise areas. Clients search for and book 30 to 60-minute calls with advisors who have the expertise

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 57% Enterprise
  • 29% Small-Business
officehours Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
8
Customer Support
6
Ease of Use
6
Team Collaboration
5
Time-saving
3
Cons
Software Bugs
2
Data Loss
1
Difficult Setup
1
Missing Features
1
Time-Consumption
1
officehours features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
officehours
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@OfficeHours
827 Twitter followers
LinkedIn® Page
www.linkedin.com
273 employees on LinkedIn®
Read officehours Reviews
Coda
(472)4.7 out of 5
Optimized for quick response
25th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$0/month per Doc Maker...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coda is the all-in-one digital workspace that blends the flexibility of docs, the structure of spreadsheets, the power of applications, and the intelligence of AI—built for the Enterprise. Coda starts

    Users
    • Founder
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Coda.io is a platform that merges spreadsheet, database, and document capabilities to allow users to create unique solutions for diverse use cases.
    • Reviewers appreciate the platform's versatility, ease of use, and collaborative features, highlighting its ability to streamline workflows, foster creativity, and facilitate efficient teamwork.
    • Reviewers mentioned a few drawbacks such as the learning curve for new users, lack of cross-compatibility with industry standard markdown, and the need for more advanced features like the ability to lock table columns and customize forms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Coda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Features
    21
    Organization
    20
    Flexibility
    19
    Team Collaboration
    17
    Cons
    Learning Curve
    15
    Missing Features
    14
    Not Intuitive
    8
    Steep Learning Curve
    8
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Coda features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    7.7
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coda
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @coda_hq
    22,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    202 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coda is the all-in-one digital workspace that blends the flexibility of docs, the structure of spreadsheets, the power of applications, and the intelligence of AI—built for the Enterprise. Coda starts

Users
  • Founder
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Coda.io is a platform that merges spreadsheet, database, and document capabilities to allow users to create unique solutions for diverse use cases.
  • Reviewers appreciate the platform's versatility, ease of use, and collaborative features, highlighting its ability to streamline workflows, foster creativity, and facilitate efficient teamwork.
  • Reviewers mentioned a few drawbacks such as the learning curve for new users, lack of cross-compatibility with industry standard markdown, and the need for more advanced features like the ability to lock table columns and customize forms.
Coda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Features
21
Organization
20
Flexibility
19
Team Collaboration
17
Cons
Learning Curve
15
Missing Features
14
Not Intuitive
8
Steep Learning Curve
8
Limited Customization
7
Coda features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
7.7
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
Coda
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@coda_hq
22,288 Twitter followers
LinkedIn® Page
www.linkedin.com
202 employees on LinkedIn®
KnowledgeOwl
(117)4.6 out of 5
19th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$100.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonse

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • KnowledgeOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Knowledge Base
    13
    Customer Support
    12
    Features
    12
    Customization
    8
    Cons
    Complexity
    3
    Lack of Resources
    3
    Limited Customization
    3
    Limited Reporting
    3
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • KnowledgeOwl features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Quality of Support
    Average: 8.8
    8.2
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KnowledgeOwl
    Year Founded
    2015
    HQ Location
    Broomfield, CO
    Twitter
    @knowledge_owl
    822 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonse

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 33% Small-Business
KnowledgeOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Knowledge Base
13
Customer Support
12
Features
12
Customization
8
Cons
Complexity
3
Lack of Resources
3
Limited Customization
3
Limited Reporting
3
Learning Curve
2
KnowledgeOwl features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.7
Quality of Support
Average: 8.8
8.2
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
Twitter
@knowledge_owl
822 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read KnowledgeOwl Reviews
Serviceware Knowledge
(27)4.8 out of 5
36th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceware Knowledge features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Quality of Support
    Average: 8.8
    6.7
    Other Integrations
    Average: 8.2
    9.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SERVICEWARE SE
    Year Founded
    1998
    HQ Location
    Idstein, Hesse
    Twitter
    @serviceware
    187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    361 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 37% Enterprise
Serviceware Knowledge features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.2
Quality of Support
Average: 8.8
6.7
Other Integrations
Average: 8.2
9.5
Ease of Use
Average: 8.8
Seller Details
Seller
SERVICEWARE SE
Year Founded
1998
HQ Location
Idstein, Hesse
Twitter
@serviceware
187 Twitter followers
LinkedIn® Page
www.linkedin.com
361 employees on LinkedIn®
Read Serviceware Knowledge Reviews
Lark
(152)4.5 out of 5
21st Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensu

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lark Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    42
    Team Collaboration
    29
    All-in-one
    23
    Communication
    21
    Cons
    Learning Curve
    10
    Integration Issues
    9
    Limited Features
    8
    Performance Issues
    8
    Slow Loading
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lark features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Quality of Support
    Average: 8.8
    9.0
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lark
    Year Founded
    2003
    HQ Location
    Singapore, Singapore
    Twitter
    @lark
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    174 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensu

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 30% Mid-Market
Lark Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
42
Team Collaboration
29
All-in-one
23
Communication
21
Cons
Learning Curve
10
Integration Issues
9
Limited Features
8
Performance Issues
8
Slow Loading
8
Lark features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Quality of Support
Average: 8.8
9.0
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Lark
Year Founded
2003
HQ Location
Singapore, Singapore
Twitter
@lark
483 Twitter followers
LinkedIn® Page
www.linkedin.com
174 employees on LinkedIn®
Read Lark Reviews
Ocasta
(33)4.7 out of 5
39th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Starting at $800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ocasta is a frontline performance platform that brings knowledge to teams in various industries, including retail, hospitality, fitness, and contact centers. This innovative solution transforms daily

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 73% Enterprise
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ocasta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Intuitive
    13
    Customer Support
    8
    User Interface
    8
    Engagement
    7
    Cons
    App Glitches
    3
    Missing Features
    3
    Bug Issues
    2
    Error Handling
    2
    Inadequate Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ocasta features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Quality of Support
    Average: 8.8
    7.3
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ocasta
    Company Website
    Year Founded
    2011
    HQ Location
    Brighton, United Kingdom
    Twitter
    @ocastahq
    981 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ocasta is a frontline performance platform that brings knowledge to teams in various industries, including retail, hospitality, fitness, and contact centers. This innovative solution transforms daily

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 73% Enterprise
  • 12% Mid-Market
Ocasta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Intuitive
13
Customer Support
8
User Interface
8
Engagement
7
Cons
App Glitches
3
Missing Features
3
Bug Issues
2
Error Handling
2
Inadequate Reporting
2
Ocasta features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.6
Quality of Support
Average: 8.8
7.3
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Ocasta
Company Website
Year Founded
2011
HQ Location
Brighton, United Kingdom
Twitter
@ocastahq
981 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Get a quote
Zingtree
(81)4.5 out of 5
Optimized for quick response
37th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 44% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Helpful
    27
    Intuitive
    23
    Features
    18
    Customer Support
    16
    Cons
    Limited Options
    10
    Missing Features
    10
    Learning Curve
    9
    Limited Customization
    8
    Slow Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zingtree features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Quality of Support
    Average: 8.8
    8.7
    Other Integrations
    Average: 8.2
    8.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 44% Mid-Market
  • 32% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Helpful
27
Intuitive
23
Features
18
Customer Support
16
Cons
Limited Options
10
Missing Features
10
Learning Curve
9
Limited Customization
8
Slow Performance
8
Zingtree features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.9
Quality of Support
Average: 8.8
8.7
Other Integrations
Average: 8.2
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
253 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Get a quote
TextExpander
(271)4.8 out of 5
Optimized for quick response
9th Easiest To Use in Knowledge Base software
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TextExpander Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    135
    Time-Saving
    98
    Time-saving
    96
    Daily Use
    60
    Useful
    53
    Cons
    Software Bugs
    25
    Learning Curve
    15
    Missing Features
    14
    App Issues
    13
    Complexity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TextExpander features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Quality of Support
    Average: 8.8
    7.0
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text Expander
    Company Website
    Year Founded
    2005
    HQ Location
    San Francisco, US
    Twitter
    @TextExpander
    12,449 Twitter followers
    LinkedIn® Page
    linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 29% Mid-Market
TextExpander Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
135
Time-Saving
98
Time-saving
96
Daily Use
60
Useful
53
Cons
Software Bugs
25
Learning Curve
15
Missing Features
14
App Issues
13
Complexity
10
TextExpander features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Quality of Support
Average: 8.8
7.0
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Text Expander
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@TextExpander
12,449 Twitter followers
LinkedIn® Page
linkedin.com
47 employees on LinkedIn®
Zoho Wiki
(36)4.1 out of 5
Save to My Lists
Entry Level Price:free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Online Portals for Group Collaboration & Knowledge Sharing

    Users
    • Graduate Teaching Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 42% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Wiki features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Quality of Support
    Average: 8.8
    0.0
    No information available
    7.6
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,834 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Online Portals for Group Collaboration & Knowledge Sharing

Users
  • Graduate Teaching Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 42% Enterprise
  • 39% Mid-Market
Zoho Wiki features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Quality of Support
Average: 8.8
0.0
No information available
7.6
Ease of Use
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,834 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho Wiki Reviews
Slite
(263)4.6 out of 5
12th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

    Users
    • CEO
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Helpful
    18
    Team Collaboration
    18
    Intuitive
    16
    Features
    13
    Cons
    Lack of Features
    8
    Missing Features
    6
    Formatting Issues
    4
    Learning Curve
    4
    Limited Sharing
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slite features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Quality of Support
    Average: 8.8
    7.5
    Other Integrations
    Average: 8.2
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Slite
    Year Founded
    2016
    HQ Location
    Paris
    Twitter
    @sliteHQ
    3,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onbo

Users
  • CEO
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 29% Mid-Market
Slite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Helpful
18
Team Collaboration
18
Intuitive
16
Features
13
Cons
Lack of Features
8
Missing Features
6
Formatting Issues
4
Learning Curve
4
Limited Sharing
4
Slite features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Quality of Support
Average: 8.8
7.5
Other Integrations
Average: 8.2
9.3
Ease of Use
Average: 8.8
Seller Details
Seller
Slite
Year Founded
2016
HQ Location
Paris
Twitter
@sliteHQ
3,506 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Read Slite Reviews
eXo Platform
(93)4.3 out of 5
42nd Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eXo Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Team Collaboration
    5
    Collaboration
    4
    Ease of Use
    3
    Task Management
    3
    Tools
    3
    Cons
    Organizational Challenges
    2
    Overwhelming
    1
    Overwhelming Features
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eXo Platform features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    8.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eXo Platform
    Year Founded
    2003
    HQ Location
    Paris, Paris
    Twitter
    @eXoPlatform
    105,282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communicatio

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
eXo Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Team Collaboration
5
Collaboration
4
Ease of Use
3
Task Management
3
Tools
3
Cons
Organizational Challenges
2
Overwhelming
1
Overwhelming Features
1
Poor Customer Support
1
eXo Platform features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
8.7
Ease of Use
Average: 8.8
Seller Details
Seller
eXo Platform
Year Founded
2003
HQ Location
Paris, Paris
Twitter
@eXoPlatform
105,282 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Read eXo Platform Reviews
Docsie
(117)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 79% Small-Business
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Docsie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Content Management
    3
    Ease of Use
    3
    Features
    3
    Document Management
    2
    Layout Organization
    2
    Cons
    File Management
    3
    Missing Features
    2
    Bug Issues
    1
    Complexity
    1
    Complex Platform
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Docsie features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    9.6
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 79% Small-Business
  • 18% Enterprise
Docsie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Content Management
3
Ease of Use
3
Features
3
Document Management
2
Layout Organization
2
Cons
File Management
3
Missing Features
2
Bug Issues
1
Complexity
1
Complex Platform
1
Docsie features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
9.6
Ease of Use
Average: 8.8
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,301 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read Docsie Reviews
Slab
(289)4.6 out of 5
Optimized for quick response
28th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

    Users
    • Account Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Organization
    5
    Ease of Use
    4
    Integrations
    2
    Team Collaboration
    2
    Time-saving
    2
    Cons
    Limited Customization
    2
    Limited Functionality
    2
    Overwhelming
    2
    Formatting Issues
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slab features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Slab, Inc
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @SLAB
    1,273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations li

Users
  • Account Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
Slab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Organization
5
Ease of Use
4
Integrations
2
Team Collaboration
2
Time-saving
2
Cons
Limited Customization
2
Limited Functionality
2
Overwhelming
2
Formatting Issues
1
Learning Curve
1
Slab features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
Slab, Inc
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@SLAB
1,273 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
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