Document360 Pricing Overview

Document360 has significantly improved my ability to locate what I need at work and contribute to helping others find information quickly. It's a tool that we use daily in the office, and it's straightforward to explain to new users. Review collected by and hosted on G2.com.

There is not much I dislike about Document360. Document360 is highly effective at escalating any issues you face and excels in communication to ensure these problems are resolved promptly. Review collected by and hosted on G2.com.

I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. Review collected by and hosted on G2.com.

The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. Review collected by and hosted on G2.com.