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Compare Document360 and MadCap Flare 
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$2,333.00 Per Year
Document360
Star Rating
(462)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansMadCap Flare
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$2,333.00 Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MadCap Flare excels in content authoring with a strong score of 9.3, particularly highlighting its robust Rich Text Editor and versioning capabilities. In contrast, Document360, while also strong, has a slightly lower score in content authoring at 8.6, indicating that users find Flare's authoring tools more comprehensive.
- Reviewers mention that Document360 shines in ease of use, scoring 9.3 compared to MadCap Flare's 7.4. Users appreciate Document360's intuitive interface, which simplifies the onboarding process and reduces the learning curve for new users.
- G2 users highlight Document360's superior quality of support, with a score of 9.6, while MadCap Flare scores 8.5. Reviewers frequently commend Document360's responsive customer service and extensive documentation, making it easier for users to resolve issues quickly.
- Users on G2 report that MadCap Flare offers more advanced features for content scheduling and asset management, scoring 8.6 and 8.3 respectively. Reviewers mention that these features are particularly beneficial for teams managing large volumes of content, whereas Document360's scores in these areas are lower, indicating less functionality.
- Reviewers mention that Document360's analytics capabilities are impressive, with a score of 9.1, allowing users to track engagement effectively. In comparison, MadCap Flare's analytics score of 8.8 suggests that while it offers useful insights, it may not be as robust as Document360's offerings.
- Users say that MadCap Flare's database management features are highly rated at 9.4, which is crucial for organizations needing to manage extensive documentation. Document360, while strong, scores slightly lower in this area, indicating that Flare may be better suited for larger enterprises with complex database needs.
Featured Products
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Helpjuice
(303)
Customer Self-Service
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
MadCap Flare
Subscription
$2,333.00
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Document360
Free Trial is available
MadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.1
315
8.7
358
Ease of Use
9.3
318
7.4
358
Ease of Setup
9.2
206
7.9
261
Ease of Admin
9.1
187
8.0
252
Quality of Support
9.5
305
8.5
335
Has the product been a good partner in doing business?
9.5
185
8.9
253
Product Direction (% positive)
9.5
280
7.7
333
Features by Category
Content
Not enough data
9.3
54
Not enough data
9.3
50
Not enough data
8.9
45
Not enough data
8.6
25
Not enough data
8.5
24
Not enough data
8.6
20
Not enough data
8.3
35
Not enough data
8.1
49
Not enough data
8.9
49
Design
Not enough data
7.8
49
Not enough data
7.8
28
Not enough data
7.9
41
Not enough data
8.5
48
Platform
Not enough data
8.3
43
Not enough data
8.3
26
Not enough data
8.6
45
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.5
25
Not enough data
7.9
26
Not enough data
7.7
22
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
72
Not enough data
9.2
68
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.6
84
Not enough data
9.2
79
Not enough data
9.0
78
Not enough data
Compliance
9.0
73
Not enough data
9.1
70
Not enough data
9.3
67
Not enough data
9.2
64
Not enough data
Customer Support
9.2
76
Not enough data
9.0
74
Not enough data
9.0
70
Not enough data
Data Security
9.0
59
Not enough data
9.2
65
Not enough data
9.4
76
Not enough data
9.3
68
Not enough data
Administration
9.1
70
Not enough data
9.3
85
Not enough data
9.3
87
Not enough data
Generative AI
8.2
23
Not enough data
Knowledge Pages
8.5
147
Not enough data
8.5
142
Not enough data
8.4
146
Not enough data
9.0
151
Not enough data
8.5
124
Not enough data
7.7
94
Not enough data
8.7
119
Not enough data
Knowledge Dissemination
8.8
147
Not enough data
9.0
153
Not enough data
9.2
155
Not enough data
8.8
151
Not enough data
8.6
116
Not enough data
7.9
91
Not enough data
8.9
117
Not enough data
8.2
97
Not enough data
8.4
99
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
87
Not enough data
8.0
86
Not enough data
7.8
72
Collaboration
Not enough data
7.9
74
Not enough data
7.2
60
File Types
Not enough data
8.8
96
Not enough data
7.5
90
Not enough data
9.2
86
Edit & Revise
Not enough data
8.5
76
Not enough data
8.1
58
Not enough data
8.7
95
Integrate & Embed
Not enough data
6.7
30
Not enough data
8.8
56
Not enough data
8.3
43
Operating System
Not enough data
8.8
100
Not enough data
4.4
16
Not enough data
4.0
12
Generative AI
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
5.8
6
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
8.3
37
Not enough data
Self-Service Experience
9.4
115
Not enough data
9.4
113
Not enough data
Feature Not Available
Not enough data
8.6
62
Not enough data
8.8
70
Not enough data
Self-Service Platform
9.2
72
Not enough data
8.4
63
Not enough data
8.4
57
Not enough data
8.7
61
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
7.8
12
Not enough data
7.8
12
Not enough data
8.9
12
Not enough data
Operations - IT Documentation
8.5
12
Not enough data
7.5
12
Not enough data
7.9
12
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Knowledge Base, Contact Center Knowledge Base, Customer Self-Service, and IT Documentation
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.7%
Computer & Network Security
4.9%
Financial Services
4.5%
Marketing and Advertising
4.2%
Other
50.0%
Computer Software
38.1%
Information Technology and Services
15.5%
Writing and Editing
3.6%
Financial Services
2.6%
Computer & Network Security
2.4%
Other
37.9%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Michael B.
Verified User
Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external...
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
MadCap Flare
Most Helpful Favorable Review
John M.
Verified User in Computer Networking
I love Flare's usability. Designing a clean and modern-looking help system is easy using the skins available for the HTML5 output. We are able to design something specifically branded to our company that looks professional with minimal time spent designing....
Most Helpful Critical Review
Verified User in Libraries
There are a handful of nearly deal-breaking limitations, most notably when it comes to searching. Flare gives you three built-in options for searching sites you publish: Madcap search (their first party offering), Google search, and Elasticsearch. With the...
Michael B.
Verified User
Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external...
John M.
Verified User in Computer Networking
I love Flare's usability. Designing a clean and modern-looking help system is easy using the skins available for the HTML5 output. We are able to design something specifically branded to our company that looks professional with minimal time spent designing....
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Verified User in Libraries
There are a handful of nearly deal-breaking limitations, most notably when it comes to searching. Flare gives you three built-in options for searching sites you publish: Madcap search (their first party offering), Google search, and Elasticsearch. With the...
Alternatives
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How long does it take to learn how to use MadCap Flare?
1 comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
What does the output from Flare look like? Are there any examples I can see?
1 comment
JC
There are tons of examples, and, if I showed anything in particular, it wouldn't give it justice. That said, they have lots and lots of examples on their...Read more
If our team uses Flare, what can we expect in terms of the return on investment?
1 comment
EW
In the early 1990's I was using 3 programs to manage just the learning content of a U.S. Navy training department . Over the last 30 years I have seen...Read more
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