Overall Satisfaction Score
98
The Top 20 Knowledge Base Software
Check out this list of the top Knowledge Base Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Knowledge Base Software
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
30%
Marketing and Advertising
17%
Higher Education
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.6
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.3
8.6
Quality of Support
Average: 9.5
8.7
Ease of Admin
Average: 9.4
8.7
Overall Satisfaction Score
95
Top Industries of Reviewers:
Information Technology and Services
68%
Computer & Network Security
26%
Computer Networking
4%
Consulting
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.6
9.3
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
93
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
24%
Internet
20%
Consumer Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
86
Top Industries of Reviewers:
Marketing and Advertising
41%
Computer Software
23%
Information Technology and Services
23%
Management Consulting
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.6
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.1
Ease of Setup
Average: 9.3
8.4
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.4
8.7
Overall Satisfaction Score
84
Top Industries of Reviewers:
Computer Software
57%
Information Technology and Services
26%
Telecommunications
10%
Hospital & Health Care
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
81
Top Industries of Reviewers:
Information Technology and Services
40%
Computer Software
39%
Marketing and Advertising
13%
Education Management
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
73
Top Industries of Reviewers:
Computer Software
56%
Information Technology and Services
22%
Education Management
11%
Health, Wellness and Fitness
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
70
Top Industries of Reviewers:
Non-Profit Organization Management
30%
Computer Software
28%
Information Technology and Services
27%
Telecommunications
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
70
Top Industries of Reviewers:
Information Technology and Services
70%
Computer & Network Security
27%
Construction
2%
Computer Networking
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
69
Top Industries of Reviewers:
Marketing and Advertising
51%
Computer Software
22%
Financial Services
17%
Information Technology and Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
69
Top Industries of Reviewers:
Marketing and Advertising
59%
Internet
18%
Management Consulting
12%
Financial Services
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
68
Top Industries of Reviewers:
Information Technology and Services
48%
Management Consulting
28%
Financial Services
13%
Telecommunications
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
68
Top Industries of Reviewers:
Computer Software
73%
Financial Services
12%
Banking
8%
Internet
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.8
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
37%
Internet
13%
Financial Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.4
8.7
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
42%
Information Technology and Services
32%
Non-Profit Organization Management
16%
Education Management
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
49%
Information Technology and Services
24%
Education Management
14%
Internet
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
28%
Health, Wellness and Fitness
18%
Staffing and Recruiting
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
46%
Information Technology and Services
32%
Computer & Network Security
11%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
63
Top Industries of Reviewers:
Computer Software
67%
Information Technology and Services
20%
Consumer Goods
7%
Financial Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
8.7
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.0
Overall Satisfaction Score
63
Top Industries of Reviewers:
Financial Services
50%
Telecommunications
20%
Consumer Services
17%
Food & Beverages
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.9
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