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Best Help Desk Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service

Best Help Desk Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Helpdesk 365
Helpdesk 365
Easiest to Use:
Gladly
Gladly
Best Free Software:
Zoho Desk
Zoho Desk
Top Trending:
Atera
Atera
Show LessShow More
Easiest to Use:
Gladly
Gladly
Best Free Software:
Zoho Desk
Zoho Desk
Top Trending:
Atera
Atera

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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454 Listings in Help Desk Available
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    G2 Score
Vision Helpdesk
(94)4.6 out of 5
95th Easiest To Use in Help Desk software
Save to My Lists
DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vision Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Efficiency
    4
    Automation Features
    3
    Communication Efficiency
    3
    Cons
    Learning Curve
    3
    Limited Customization
    3
    Complexity
    2
    Interface Issues
    2
    Lack of Resources
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vision Helpdesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vision Helpdesk
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,393 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

Users
No information available
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
Vision Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Efficiency
4
Automation Features
3
Communication Efficiency
3
Cons
Learning Curve
3
Limited Customization
3
Complexity
2
Interface Issues
2
Lack of Resources
2
Vision Helpdesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Vision Helpdesk
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,393 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Vision Helpdesk Reviews
Trengo
(231)4.3 out of 5
99th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.6
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.6
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Trengo Reviews

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LimeChat
(31)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 61% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Ease of Use
    6
    Features
    6
    Helpful
    6
    Business Growth
    4
    Cons
    Chatbot Issues
    3
    Software Bugs
    3
    Chat Functionality
    2
    Chat Management
    2
    Inaccuracy
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 61% Small-Business
  • 39% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Ease of Use
6
Features
6
Helpful
6
Business Growth
4
Cons
Chatbot Issues
3
Software Bugs
3
Chat Functionality
2
Chat Management
2
Inaccuracy
2
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
307 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Read LimeChat Reviews
Locobuzz
(95)4.2 out of 5
96th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a g

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 42% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Locobuzz Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    24
    Features
    22
    Customer Support
    13
    Centralized Management
    12
    Cons
    Slow Loading
    11
    Slow Performance
    11
    Ticketing Issues
    10
    Poor Response System
    9
    Ticket Management
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Locobuzz features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Locobuzz Solutions Pvt Ltd
    Year Founded
    2015
    HQ Location
    Mumbai, IN
    Twitter
    @Locobuzz_India
    67 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    308 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a g

Users
No information available
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 42% Small-Business
  • 37% Mid-Market
Locobuzz Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
24
Features
22
Customer Support
13
Centralized Management
12
Cons
Slow Loading
11
Slow Performance
11
Ticketing Issues
10
Poor Response System
9
Ticket Management
9
Locobuzz features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Locobuzz Solutions Pvt Ltd
Year Founded
2015
HQ Location
Mumbai, IN
Twitter
@Locobuzz_India
67 Twitter followers
LinkedIn® Page
www.linkedin.com
308 employees on LinkedIn®
Read Locobuzz Reviews
ProProfs Help Desk
(18)4.7 out of 5
Save to My Lists
Entry Level Price:$ 0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProProfs Help Desk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 22% Mid-Market
ProProfs Help Desk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Read ProProfs Help Desk Reviews
osTicket
(44)4.4 out of 5
77th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platfor

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • osTicket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Community Size
    1
    Community Support
    1
    Efficiency
    1
    Cons
    Dashboard Issues
    1
    Interface Issues
    1
    Outdated Interface
    1
    Plugin Issues
    1
    Time Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • osTicket features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.6
    7.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    osTicket
    Year Founded
    2015
    HQ Location
    Roma, Italy
    Twitter
    @osTicket
    4,187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platfor

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
osTicket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Community Size
1
Community Support
1
Efficiency
1
Cons
Dashboard Issues
1
Interface Issues
1
Outdated Interface
1
Plugin Issues
1
Time Delays
1
osTicket features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.6
7.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
osTicket
Year Founded
2015
HQ Location
Roma, Italy
Twitter
@osTicket
4,187 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read osTicket Reviews
Deskero
(64)4.3 out of 5
88th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$25 per agent, annual ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskero features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nabra ltd
    Year Founded
    2012
    HQ Location
    London, United Kingdom
    Twitter
    @deskerocare
    4,119 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Deskero features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Nabra ltd
Year Founded
2012
HQ Location
London, United Kingdom
Twitter
@deskerocare
4,119 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Deskero Reviews
Issuetrak
(62)4.1 out of 5
100th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $26.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,791 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Read Issuetrak Reviews
ZaZaChat
(18)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZaZaChat is a Complete Help Desk Software for e-businesses

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZaZaChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Easy Access
    4
    Tracking Ease
    4
    Case Management
    3
    Chat Features
    3
    Cons
    Data Management
    1
    Integration Issues
    1
    Interface Issues
    1
    Lack of Integrations
    1
    Limited Integrations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZaZaChat features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    9.2
    Customization
    Average: 8.4
    5.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZaZa Network
    HQ Location
    Philadelphia, PA
    Twitter
    @ZaZa_Chat
    168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZaZaChat is a Complete Help Desk Software for e-businesses

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 39% Small-Business
ZaZaChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Easy Access
4
Tracking Ease
4
Case Management
3
Chat Features
3
Cons
Data Management
1
Integration Issues
1
Interface Issues
1
Lack of Integrations
1
Limited Integrations
1
ZaZaChat features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
9.2
Customization
Average: 8.4
5.0
Customer Portal
Average: 8.6
Seller Details
Seller
ZaZa Network
HQ Location
Philadelphia, PA
Twitter
@ZaZa_Chat
168 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read ZaZaChat Reviews
Dixa
(390)4.2 out of 5
74th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    30
    Customer Support
    25
    Intuitive
    24
    Features
    22
    Cons
    Missing Features
    23
    Limited Features
    18
    Lack of Features
    13
    Inaccurate Data Analysis
    10
    Lack of Clarity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
30
Customer Support
25
Intuitive
24
Features
22
Cons
Missing Features
23
Limited Features
18
Lack of Features
13
Inaccurate Data Analysis
10
Lack of Clarity
10
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,752 Twitter followers
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
Read Dixa Reviews
Re:amaze
(139)4.6 out of 5
105th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Features
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    279,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,366 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Features
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
279,845 Twitter followers
LinkedIn® Page
www.linkedin.com
8,366 employees on LinkedIn®
Ownership
NYSE:GDDY
Read Re:amaze Reviews
Insightly Service
(14)4.6 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Insightly Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    2
    Customer Support
    1
    Customization
    1
    Helpful
    1
    Cons
    Steep Learning Curve
    2
    Limited Features
    1
    Technical Issues
    1
    Time Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Insightly Service features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unbounce
    Year Founded
    2009
    HQ Location
    Vancouver
    Twitter
    @unbounce
    73,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly,

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 36% Small-Business
Insightly Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
2
Customer Support
1
Customization
1
Helpful
1
Cons
Steep Learning Curve
2
Limited Features
1
Technical Issues
1
Time Delays
1
Insightly Service features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Unbounce
Year Founded
2009
HQ Location
Vancouver
Twitter
@unbounce
73,692 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
Read Insightly Service Reviews
Plivo
(741)4.5 out of 5
Optimized for quick response
67th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
    • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
    • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    19
    API Quality
    15
    Features
    14
    Pricing
    14
    Cons
    Poor Customer Support
    10
    Messaging Issues
    7
    Expensive
    5
    Limited Features
    5
    Call Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
  • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
  • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
19
API Quality
15
Features
14
Pricing
14
Cons
Poor Customer Support
10
Messaging Issues
7
Expensive
5
Limited Features
5
Call Issues
4
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,766 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Get a quote
eDesk
(26)4.2 out of 5
87th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    No information available
    Industries
    • Retail
    • Automotive
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Assistance
    2
    AI Efficiency
    2
    AI Technology
    2
    Automated Responses
    2
    Automation
    2
    Cons
    Difficult Learning
    2
    Learning Curve
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.6
    Workflow
    Average: 8.6
    6.5
    Customization
    Average: 8.4
    6.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
No information available
Industries
  • Retail
  • Automotive
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Assistance
2
AI Efficiency
2
AI Technology
2
Automated Responses
2
Automation
2
Cons
Difficult Learning
2
Learning Curve
2
Steep Learning Curve
2
eDesk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.6
Workflow
Average: 8.6
6.5
Customization
Average: 8.4
6.2
Customer Portal
Average: 8.6
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Get a quote
WorkHub Tasks
(28)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkHub Tasks features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.7
    Workflow
    Average: 8.6
    9.5
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WorkHub
    HQ Location
    San Jose, US
    Twitter
    @WorkHubOfficiaI
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
    Ownership
    Ali Shaheen
Product Description
How are these determined?Information
This description is provided by the seller.

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 43% Small-Business
WorkHub Tasks features and usability ratings that predict user satisfaction
0.0
No information available
9.7
Workflow
Average: 8.6
9.5
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
WorkHub
HQ Location
San Jose, US
Twitter
@WorkHubOfficiaI
64 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Ownership
Ali Shaheen
Read WorkHub Tasks Reviews
Plumsail HelpDesk
(13)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interf

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plumsail HelpDesk features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    0.0
    No information available
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plumsail
    Year Founded
    2011
    HQ Location
    Wilmington, Delaware
    Twitter
    @plumsail
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interf

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 31% Mid-Market
Plumsail HelpDesk features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
0.0
No information available
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Plumsail
Year Founded
2011
HQ Location
Wilmington, Delaware
Twitter
@plumsail
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read Plumsail HelpDesk Reviews
OneDesk
(32)4.3 out of 5
Save to My Lists
Entry Level Price:$9 /user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OneDesk features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    8.0
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OneDesk
    Year Founded
    2009
    HQ Location
    Montreal, Canada
    Twitter
    @OneDeskApp
    740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 28% Enterprise
OneDesk features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
8.0
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
OneDesk
Year Founded
2009
HQ Location
Montreal, Canada
Twitter
@OneDeskApp
740 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Read OneDesk Reviews
Jitbit Helpdesk
(50)4.3 out of 5
104th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$24
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 66% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jitbit Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Cons
    Limitations
    1
    Limited Features
    1
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jitbit Helpdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jitbit Software
    Year Founded
    2004
    HQ Location
    Edinburgh, Scotland
    Twitter
    @jitbithelpdesk
    355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 66% Mid-Market
  • 28% Enterprise
Jitbit Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Cons
Limitations
1
Limited Features
1
Poor Performance
1
Jitbit Helpdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Jitbit Software
Year Founded
2004
HQ Location
Edinburgh, Scotland
Twitter
@jitbithelpdesk
355 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Jitbit Helpdesk Reviews
AzureDesk
(30)4.5 out of 5
79th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AzureDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    User Interface
    2
    Contact Management
    1
    Easy Navigation
    1
    Easy Setup
    1
    Cons
    Limited Customization
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AzureDesk features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IntegrateCloud
    Year Founded
    2013
    HQ Location
    Mount Laurel, NJ
    Twitter
    @integratecloud_
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 37% Small-Business
AzureDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
User Interface
2
Contact Management
1
Easy Navigation
1
Easy Setup
1
Cons
Limited Customization
1
Technical Issues
1
AzureDesk features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
IntegrateCloud
Year Founded
2013
HQ Location
Mount Laurel, NJ
Twitter
@integratecloud_
53 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read AzureDesk Reviews
ServiceTeam ITSM
(15)3.9 out of 5
Save to My Lists
Entry Level Price:$45.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceTeam ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Features
    8
    Customer Support
    6
    Intuitive
    6
    User Interface
    6
    Cons
    Difficult Navigation
    3
    Limited Functionality
    3
    Missing Features
    3
    Navigation Issues
    3
    Clunky Interface
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceTeam ITSM features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.6
    9.3
    Customization
    Average: 8.4
    7.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Provance Technologies
    Company Website
    Year Founded
    1997
    HQ Location
    Gatineau, QC
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
ServiceTeam ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Features
8
Customer Support
6
Intuitive
6
User Interface
6
Cons
Difficult Navigation
3
Limited Functionality
3
Missing Features
3
Navigation Issues
3
Clunky Interface
2
ServiceTeam ITSM features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.6
9.3
Customization
Average: 8.4
7.4
Customer Portal
Average: 8.6
Seller Details
Seller
Provance Technologies
Company Website
Year Founded
1997
HQ Location
Gatineau, QC
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
ClickDesk
(48)3.8 out of 5
83rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$19.99 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live chat and online engagement.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Easy Communication
    1
    Cons
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickDesk features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickDesk
    Year Founded
    2011
    HQ Location
    Hyderbrad, India
    Twitter
    @ClickDesk
    1,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live chat and online engagement.

Users
No information available
Industries
No information available
Market Segment
  • 44% Small-Business
  • 33% Mid-Market
ClickDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Easy Communication
1
Cons
Update Issues
1
ClickDesk features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
ClickDesk
Year Founded
2011
HQ Location
Hyderbrad, India
Twitter
@ClickDesk
1,744 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read ClickDesk Reviews
SpiceCSM Engagement Suite
(10)4.5 out of 5
98th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$100.00 /user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available tha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SpiceCSM Engagement Suite features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SpiceCSM
    Year Founded
    2008
    HQ Location
    Fort Lauderdale, Florida
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available tha

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 30% Small-Business
SpiceCSM Engagement Suite features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
SpiceCSM
Year Founded
2008
HQ Location
Fort Lauderdale, Florida
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Read SpiceCSM Engagement Suite Reviews
LabiDesk
(24)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LabiDesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LabiDesk
    HQ Location
    New York
    Twitter
    @LabiDesk
    676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

Users
No information available
Industries
No information available
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
LabiDesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
LabiDesk
HQ Location
New York
Twitter
@LabiDesk
676 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read LabiDesk Reviews
Kayako
(219)4.0 out of 5
102nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Assignment Management
    2
    Status Tracking
    2
    Cons
    Limited Features
    2
    Access Issues
    1
    Account Issues
    1
    Billing Issues
    1
    Complex Administration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ignite Enterprise Software Solutions
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Simple
4
Case Management
3
Assignment Management
2
Status Tracking
2
Cons
Limited Features
2
Access Issues
1
Account Issues
1
Billing Issues
1
Complex Administration
1
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Ignite Enterprise Software Solutions
HQ Location
Austin, TX
Twitter
@ignitetech
442 Twitter followers
LinkedIn® Page
www.linkedin.com
275 employees on LinkedIn®
Read Kayako Reviews
HelpSpace
(13)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 69% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpSpace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Knowledge Base
    3
    Features
    2
    Team Collaboration
    2
    Automation
    1
    Cons
    Integration Issues
    2
    Limited Features
    2
    Poor Reporting
    2
    Ticketing Issues
    2
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpSpace features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpSpace
    Year Founded
    2020
    HQ Location
    Bad Vilbel, DE
    Twitter
    @helpspace
    738 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-e

Users
No information available
Industries
No information available
Market Segment
  • 69% Small-Business
  • 31% Mid-Market
HelpSpace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Knowledge Base
3
Features
2
Team Collaboration
2
Automation
1
Cons
Integration Issues
2
Limited Features
2
Poor Reporting
2
Ticketing Issues
2
Expensive
1
HelpSpace features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
HelpSpace
Year Founded
2020
HQ Location
Bad Vilbel, DE
Twitter
@helpspace
738 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read HelpSpace Reviews
SmarterTrack
(10)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SmarterTrack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    1
    Easy Access
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Time Delays
    2
    Integration Issues
    1
    Messaging Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SmarterTrack features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmarterTools
    Year Founded
    2003
    HQ Location
    Phoenix, Arizona
    Twitter
    @SmarterMail
    88 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 40% Small-Business
SmarterTrack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
1
Easy Access
1
Easy Implementation
1
Easy Integrations
1
Cons
Time Delays
2
Integration Issues
1
Messaging Issues
1
Missing Features
1
SmarterTrack features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
SmarterTools
Year Founded
2003
HQ Location
Phoenix, Arizona
Twitter
@SmarterMail
88 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Read SmarterTrack Reviews
Slaask
(16)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slaask features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    9.4
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Slaask
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @slaaskHQ
    2,746 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 38% Small-Business
Slaask features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
9.4
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Slaask
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@slaaskHQ
2,746 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Slaask Reviews
Vtiger Help Desk
(11)4.0 out of 5
Save to My Lists
Entry Level Price:FREE Up to 10 users fr...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (inclu

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vtiger Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vtiger
    Year Founded
    2004
    HQ Location
    Cupertino, California
    Twitter
    @vtigercrm
    2,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
    Phone
    1-877-784-9277
Product Description
How are these determined?Information
This description is provided by the seller.

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (inclu

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Enterprise
Vtiger Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,711 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Phone
1-877-784-9277
Read Vtiger Help Desk Reviews
ManageEngine SupportCenter Plus
(12)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the proce

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 42% Enterprise
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine SupportCenter Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Easy Implementation
    2
    Ease of Use
    1
    Easy Access
    1
    Easy Communication
    1
    Cons
    Integration Issues
    1
    Limited Features
    1
    Not Intuitive
    1
    Poor Navigation
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine SupportCenter Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Workflow
    Average: 8.6
    7.5
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    464 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the proce

Users
No information available
Industries
No information available
Market Segment
  • 42% Enterprise
  • 42% Mid-Market
ManageEngine SupportCenter Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Easy Implementation
2
Ease of Use
1
Easy Access
1
Easy Communication
1
Cons
Integration Issues
1
Limited Features
1
Not Intuitive
1
Poor Navigation
1
Technical Issues
1
ManageEngine SupportCenter Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
7.7
Workflow
Average: 8.6
7.5
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,677 Twitter followers
LinkedIn® Page
www.linkedin.com
464 employees on LinkedIn®
Read ManageEngine SupportCenter Plus Reviews
Grasp
(12)4.5 out of 5
Save to My Lists
Entry Level Price:€29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 42% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grasp features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grasp
    Year Founded
    2012
    HQ Location
    Amsterdam, NL
    Twitter
    @Grasp_EN
    4,294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Users
No information available
Industries
No information available
Market Segment
  • 42% Small-Business
  • 33% Enterprise
Grasp features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Grasp
Year Founded
2012
HQ Location
Amsterdam, NL
Twitter
@Grasp_EN
4,294 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Grasp Reviews
Zammad
(10)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zammad features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    5.6
    Customization
    Average: 8.4
    7.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zammad
    Year Founded
    2015
    HQ Location
    Berlin, DE
    Twitter
    @zammadhq
    838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 30% Mid-Market
Zammad features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
5.6
Customization
Average: 8.4
7.0
Customer Portal
Average: 8.6
Seller Details
Seller
Zammad
Year Founded
2015
HQ Location
Berlin, DE
Twitter
@zammadhq
838 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Read Zammad Reviews
CRMdesk
(110)4.0 out of 5
103rd Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 41% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CRMdesk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.6
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ForeSoft
    Year Founded
    2016
    HQ Location
    Secunderabad, Telangana
    Twitter
    @Foresoft
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 41% Enterprise
  • 39% Mid-Market
CRMdesk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.6
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ForeSoft
Year Founded
2016
HQ Location
Secunderabad, Telangana
Twitter
@Foresoft
17 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read CRMdesk Reviews
Bitrix24
(562)4.1 out of 5
108th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bitrix24 is the ultimate all-in-one business platform that combines powerful CRM, collaboration, and management tools in a single solution - available completely free with unlimited users. Whether you

    Users
    • Marketing Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 55% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bitrix24 is a versatile platform that reduces the need for third-party apps, streamlining workflows and improving team productivity.
    • Users frequently mention the platform's scalability, its ability to be used by multiple users for free, and its vast range of business needs it covers including CRM, project management, communication, task tracking, and document sharing.
    • Users reported that the platform can be complex and overwhelming due to its many features and customization options, it has slow performance especially for large projects, and its interface can feel cluttered and outdated.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bitrix24 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    28
    Task Management
    28
    Project Management
    26
    Team Collaboration
    25
    Cons
    Missing Features
    22
    Limited Features
    18
    Learning Curve
    16
    Expensive
    14
    Customer Support
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bitrix24 features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.2
    Workflow
    Average: 8.6
    4.4
    Customization
    Average: 8.4
    4.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bitrix24
    Company Website
    Year Founded
    1998
    HQ Location
    Alexandria, Virginia
    LinkedIn® Page
    www.linkedin.com
    223 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bitrix24 is the ultimate all-in-one business platform that combines powerful CRM, collaboration, and management tools in a single solution - available completely free with unlimited users. Whether you

Users
  • Marketing Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 55% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bitrix24 is a versatile platform that reduces the need for third-party apps, streamlining workflows and improving team productivity.
  • Users frequently mention the platform's scalability, its ability to be used by multiple users for free, and its vast range of business needs it covers including CRM, project management, communication, task tracking, and document sharing.
  • Users reported that the platform can be complex and overwhelming due to its many features and customization options, it has slow performance especially for large projects, and its interface can feel cluttered and outdated.
Bitrix24 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
28
Task Management
28
Project Management
26
Team Collaboration
25
Cons
Missing Features
22
Limited Features
18
Learning Curve
16
Expensive
14
Customer Support
11
Bitrix24 features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.9
7.2
Workflow
Average: 8.6
4.4
Customization
Average: 8.4
4.4
Customer Portal
Average: 8.6
Seller Details
Seller
Bitrix24
Company Website
Year Founded
1998
HQ Location
Alexandria, Virginia
LinkedIn® Page
www.linkedin.com
223 employees on LinkedIn®
Help Desk Premier
(11)4.0 out of 5
Save to My Lists
Entry Level Price:$1,995
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Desk Premier Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    2
    Case Management
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Cons
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Desk Premier features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Desk Software
    HQ Location
    Boston, MA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Help Desk Premier Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
2
Case Management
1
Customer Support
1
Ease of Use
1
Easy Integrations
1
Cons
Limited Features
1
Missing Features
1
Help Desk Premier features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Help Desk Software
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Help Desk Premier Reviews
HelpDeskZ
(11)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDeskZ features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvolutionScript
    HQ Location
    N/A
    Twitter
    @HelpDeskZ
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
HelpDeskZ features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
EvolutionScript
HQ Location
N/A
Twitter
@HelpDeskZ
38 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read HelpDeskZ Reviews
Infoset
(14)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud swi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infoset Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Integration Issues
    1
    Poor Customer Support
    1
    Poor Reporting
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infoset features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infoset
    Year Founded
    2020
    HQ Location
    İstanbul, TR
    Twitter
    @infosetapp
    37 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud swi

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Infoset Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Integration Issues
1
Poor Customer Support
1
Poor Reporting
1
Steep Learning Curve
1
Infoset features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Infoset
Year Founded
2020
HQ Location
İstanbul, TR
Twitter
@infosetapp
37 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Infoset Reviews
C-Desk
(13)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • C-Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Expensive
    1
    Limited Features
    1
    Missing Features
    1
    Poor Navigation
    1
    Software Reliability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • C-Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chamunda Tech Net Services Pvt Ltd
    Year Founded
    2005
    HQ Location
    Mumbai,
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 31% Enterprise
C-Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Expensive
1
Limited Features
1
Missing Features
1
Poor Navigation
1
Software Reliability
1
C-Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Chamunda Tech Net Services Pvt Ltd
Year Founded
2005
HQ Location
Mumbai,
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Read C-Desk Reviews
Rhino Support
(11)4.2 out of 5
Save to My Lists
Entry Level Price:$47 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rhino Support features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rhino Support
    Year Founded
    2010
    HQ Location
    Ogden,UT
    Twitter
    @rhinosupport
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
Rhino Support features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
7.5
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Rhino Support
Year Founded
2010
HQ Location
Ogden,UT
Twitter
@rhinosupport
803 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Rhino Support Reviews
Rev.io PSA formerly Tigerpaw One
(39)3.3 out of 5
107th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business i

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rev.io PSA formerly Tigerpaw One features and usability ratings that predict user satisfaction
    7.3
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rev.io PSA formerly Tigerpaw One
    Year Founded
    2002
    HQ Location
    Atlanta, GA
    Twitter
    @rev_io_hq
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    200 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business i

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 15% Mid-Market
Rev.io PSA formerly Tigerpaw One features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Rev.io PSA formerly Tigerpaw One
Year Founded
2002
HQ Location
Atlanta, GA
Twitter
@rev_io_hq
442 Twitter followers
LinkedIn® Page
www.linkedin.com
200 employees on LinkedIn®
Read Rev.io PSA formerly Tigerpaw One Reviews
UseResponse
(22)4.5 out of 5
109th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$149 per 2 agents per ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UseResponse features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UseResponse
    Year Founded
    2014
    HQ Location
    Long Beach, NY
    Twitter
    @Use_Response
    179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
UseResponse features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
UseResponse
Year Founded
2014
HQ Location
Long Beach, NY
Twitter
@Use_Response
179 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read UseResponse Reviews
Helpmonks
(26)4.3 out of 5
Save to My Lists
Entry Level Price:$19 - $39 - $69 per ma...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpmonks features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpmonks
    Year Founded
    2013
    HQ Location
    Syracuse, New York
    Twitter
    @helpmonks
    2,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Helpmonks features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Helpmonks
Year Founded
2013
HQ Location
Syracuse, New York
Twitter
@helpmonks
2,112 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Helpmonks Reviews
HelpDesk 3
(10)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDesk 3 features and usability ratings that predict user satisfaction
    0.0
    No information available
    7.7
    Workflow
    Average: 8.6
    0.0
    No information available
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jakweb
    Year Founded
    2008
    HQ Location
    N/A
    Twitter
    @jakweb
    1,397 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.

Users
No information available
Industries
No information available
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
HelpDesk 3 features and usability ratings that predict user satisfaction
0.0
No information available
7.7
Workflow
Average: 8.6
0.0
No information available
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
Jakweb
Year Founded
2008
HQ Location
N/A
Twitter
@jakweb
1,397 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read HelpDesk 3 Reviews
500apps
(15)3.9 out of 5
Save to My Lists
Entry Level Price:$14.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 500apps features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.4
    Workflow
    Average: 8.6
    0.0
    No information available
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    500apps
    Year Founded
    2019
    HQ Location
    New York, California
    Twitter
    @SitePing500apps
    36 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u

Users
No information available
Industries
No information available
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
500apps features and usability ratings that predict user satisfaction
0.0
No information available
9.4
Workflow
Average: 8.6
0.0
No information available
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
500apps
Year Founded
2019
HQ Location
New York, California
Twitter
@SitePing500apps
36 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read 500apps Reviews
Helpdesk
(13)4.7 out of 5
Save to My Lists
Entry Level Price:$799 Annually
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value o

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.4
    Workflow
    Average: 8.6
    0.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SteadyPoint
    Year Founded
    2011
    HQ Location
    LEWES, Sussex, Delaware
    Twitter
    @steadypoint
    41 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value o

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 38% Enterprise
Helpdesk features and usability ratings that predict user satisfaction
0.0
No information available
9.4
Workflow
Average: 8.6
0.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
SteadyPoint
Year Founded
2011
HQ Location
LEWES, Sussex, Delaware
Twitter
@steadypoint
41 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Read Helpdesk Reviews
Communication
(18)4.2 out of 5
View top Consulting Services for Communication
Save to My Lists
Entry Level Price:$90 month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Communication Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connectivity
    1
    Ease of Use
    1
    Easy Communication
    1
    Simple
    1
    Cons
    Messaging Issues
    1
    Not Intuitive
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Communication features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Little SaaS
    Year Founded
    2018
    HQ Location
    Newark, US
    Twitter
    @littlesaas
    149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

Users
No information available
Industries
No information available
Market Segment
  • 72% Small-Business
  • 17% Mid-Market
Communication Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connectivity
1
Ease of Use
1
Easy Communication
1
Simple
1
Cons
Messaging Issues
1
Not Intuitive
1
UX Issues
1
Communication features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Little SaaS
Year Founded
2018
HQ Location
Newark, US
Twitter
@littlesaas
149 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Communication Reviews
365Ticketing
(10)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 365Ticketing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Soft Pepper
    Year Founded
    2012
    HQ Location
    Bucuresti, RO
    Twitter
    @SoftPepperRo
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
365Ticketing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Soft Pepper
Year Founded
2012
HQ Location
Bucuresti, RO
Twitter
@SoftPepperRo
4 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read 365Ticketing Reviews
Agency Workforce Management
(10)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agency Workforce Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Expensive
    2
    Limited Customization
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agency Workforce Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MITC
    Year Founded
    1990
    HQ Location
    Frederick, US
    Twitter
    @mitc
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Small-Business
Agency Workforce Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Expensive
2
Limited Customization
1
Limited Features
1
Agency Workforce Management features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
MITC
Year Founded
1990
HQ Location
Frederick, US
Twitter
@mitc
15 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Read Agency Workforce Management Reviews
Aritic Desk
(10)4.3 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Manage customer tickets with ease and delight your them with prefect resolution quickly.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 110% Mid-Market
    • 10% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aritic Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Features
    3
    Case Management
    2
    Customizability
    2
    Customization
    2
    Cons
    Steep Learning Curve
    2
    Difficult Customization
    1
    Difficult Reporting
    1
    Expertise Required
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aritic Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aritic
    Year Founded
    2015
    HQ Location
    Bangalore, IN
    Twitter
    @ariticdotcom
    890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Manage customer tickets with ease and delight your them with prefect resolution quickly.

Users
No information available
Industries
No information available
Market Segment
  • 110% Mid-Market
  • 10% Small-Business
Aritic Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Features
3
Case Management
2
Customizability
2
Customization
2
Cons
Steep Learning Curve
2
Difficult Customization
1
Difficult Reporting
1
Expertise Required
1
Integration Issues
1
Aritic Desk features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Aritic
Year Founded
2015
HQ Location
Bangalore, IN
Twitter
@ariticdotcom
890 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Read Aritic Desk Reviews
C2CRM
(61)4.6 out of 5
Save to My Lists
Entry Level Price:$37.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (

    Users
    No information available
    Industries
    • Telecommunications
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • C2CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Automation AI
    1
    Automation Features
    1
    Automations
    1
    Customer Support
    1
    Cons
    Learning Curve
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • C2CRM features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    7.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clear C2, Inc.
    Year Founded
    1993
    HQ Location
    Coppell, TX
    Twitter
    @C2CRM
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (

Users
No information available
Industries
  • Telecommunications
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 26% Small-Business
C2CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Automation AI
1
Automation Features
1
Automations
1
Customer Support
1
Cons
Learning Curve
1
Poor Customer Support
1
Poor Navigation
1
Slow Loading
1
Slow Performance
1
C2CRM features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
7.2
Customer Portal
Average: 8.6
Seller Details
Seller
Clear C2, Inc.
Year Founded
1993
HQ Location
Coppell, TX
Twitter
@C2CRM
714 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Read C2CRM Reviews
Cayzu Help Desk
(11)4.2 out of 5
Save to My Lists
Entry Level Price:$17 per user, per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integrati

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cayzu Help Desk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.4
    Workflow
    Average: 8.6
    7.5
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cayzu
    Year Founded
    2013
    HQ Location
    Amherstburg, ON
    Twitter
    @cayzu
    320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integrati

Users
No information available
Industries
No information available
Market Segment
  • 45% Mid-Market
  • 36% Small-Business
Cayzu Help Desk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
7.4
Workflow
Average: 8.6
7.5
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Cayzu
Year Founded
2013
HQ Location
Amherstburg, ON
Twitter
@cayzu
320 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read Cayzu Help Desk Reviews
Emplifi Service Cloud
(52)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

    Users
    No information available
    Industries
    • Automotive
    • Consumer Goods
    Market Segment
    • 54% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    CRM Integration
    1
    Customer Support
    1
    Ease of Use
    1
    Integrations
    1
    User Interface
    1
    Cons
    AI Limitations
    1
    Delayed Services
    1
    Issue Resolution
    1
    Learning Curve
    1
    Quality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Service Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    613 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

Users
No information available
Industries
  • Automotive
  • Consumer Goods
Market Segment
  • 54% Enterprise
  • 33% Mid-Market
Emplifi Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
CRM Integration
1
Customer Support
1
Ease of Use
1
Integrations
1
User Interface
1
Cons
AI Limitations
1
Delayed Services
1
Issue Resolution
1
Learning Curve
1
Quality Issues
1
Emplifi Service Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
613 employees on LinkedIn®
Read Emplifi Service Cloud Reviews
Hark
(11)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hark Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Helpful
    6
    Customer Insights
    5
    Ease of Use
    4
    Authentic Engagement
    3
    Cons
    Chatbot Issues
    1
    Data Management
    1
    Inefficiency
    1
    Not Intuitive
    1
    Payment Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hark features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hark Technologies
    Year Founded
    2021
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Hark Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Helpful
6
Customer Insights
5
Ease of Use
4
Authentic Engagement
3
Cons
Chatbot Issues
1
Data Management
1
Inefficiency
1
Not Intuitive
1
Payment Issues
1
Hark features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Hark Technologies
Year Founded
2021
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read Hark Reviews
Suptask
(26)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em

    Users
    No information available
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 46% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Suptask Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Channel Management
    1
    Easy Access
    1
    Easy Implementation
    1
    Cons
    Limited Customization
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Suptask features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Suptask
    Year Founded
    2021
    HQ Location
    Stockholm, SE
    Twitter
    @suptask
    145 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em

Users
No information available
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 46% Small-Business
Suptask Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Channel Management
1
Easy Access
1
Easy Implementation
1
Cons
Limited Customization
1
Missing Features
1
Suptask features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Suptask
Year Founded
2021
HQ Location
Stockholm, SE
Twitter
@suptask
145 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read Suptask Reviews
Atlas Support
(23)4.9 out of 5
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 87% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atlas Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Customer Support
    13
    Ease of Use
    10
    User Interface
    7
    Customizability
    6
    Cons
    Inadequate Reporting
    2
    Integration Issues
    2
    Missing Features
    2
    Difficult Implementation
    1
    Lack of Integrations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atlas Support features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlas Support Inc
    Year Founded
    2021
    HQ Location
    Pleasanton, US
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 87% Small-Business
  • 13% Mid-Market
Atlas Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Customer Support
13
Ease of Use
10
User Interface
7
Customizability
6
Cons
Inadequate Reporting
2
Integration Issues
2
Missing Features
2
Difficult Implementation
1
Lack of Integrations
1
Atlas Support features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Atlas Support Inc
Year Founded
2021
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Atlas Support Reviews
DeskDirector
(11)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, pe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DeskDirector features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DeskDirector
    Year Founded
    2012
    HQ Location
    Auckland, Auckland
    Twitter
    @DeskDirector
    1,172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, pe

Users
No information available
Industries
No information available
Market Segment
  • 82% Small-Business
  • 18% Mid-Market
DeskDirector features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DeskDirector
Year Founded
2012
HQ Location
Auckland, Auckland
Twitter
@DeskDirector
1,172 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read DeskDirector Reviews
ReadyDesk
(10)3.9 out of 5
Save to My Lists
Entry Level Price:$14 per technician/mon...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Web based help desk software with live chat and remote desktop

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ReadyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Features
    5
    Chat Features
    4
    Easy Access
    3
    Easy Setup
    3
    Cons
    Expensive
    2
    Integration Issues
    1
    Lack of Integrations
    1
    Learning Curve
    1
    Limited Integrations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReadyDesk features and usability ratings that predict user satisfaction
    5.6
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ReadyDesk
    HQ Location
    San Diego, CA
    Twitter
    @ReadyDeskACTUAL
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Web based help desk software with live chat and remote desktop

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
ReadyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Features
5
Chat Features
4
Easy Access
3
Easy Setup
3
Cons
Expensive
2
Integration Issues
1
Lack of Integrations
1
Learning Curve
1
Limited Integrations
1
ReadyDesk features and usability ratings that predict user satisfaction
5.6
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
ReadyDesk
HQ Location
San Diego, CA
Twitter
@ReadyDeskACTUAL
1 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read ReadyDesk Reviews
VisionFlow
(11)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Managem

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VisionFlow features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.1
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Visionera AB
    Year Founded
    2001
    HQ Location
    Stockholm, Stockholm
    Twitter
    @visioneraAB
    76 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Managem

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 27% Mid-Market
VisionFlow features and usability ratings that predict user satisfaction
0.0
No information available
8.1
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Visionera AB
Year Founded
2001
HQ Location
Stockholm, Stockholm
Twitter
@visioneraAB
76 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read VisionFlow Reviews
Willdesk
(12)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Helpful
    8
    Integrations
    6
    Easy Integrations
    4
    User Interface
    3
    Cons
    Expensive
    3
    Complexity
    1
    Email Communication Issues
    1
    Formatting Issues
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.6
    9.8
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Helpful
8
Integrations
6
Easy Integrations
4
User Interface
3
Cons
Expensive
3
Complexity
1
Email Communication Issues
1
Formatting Issues
1
Integration Difficulty
1
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.6
9.8
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Willdesk Reviews
Complaints Pro
(12)4.3 out of 5
Save to My Lists
Entry Level Price:$26 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Complaints Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Interaction
    3
    Helpful
    3
    Response Time
    3
    Automation
    2
    Efficiency
    2
    Cons
    Expensive
    3
    Poor Customer Support
    2
    Poor Interface Design
    2
    Poor Performance
    2
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Complaints Pro features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    9.3
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coretec Solutions
    Year Founded
    2002
    HQ Location
    Nairobi, Kenya
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
Complaints Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Interaction
3
Helpful
3
Response Time
3
Automation
2
Efficiency
2
Cons
Expensive
3
Poor Customer Support
2
Poor Interface Design
2
Poor Performance
2
Complexity
1
Complaints Pro features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
9.3
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Coretec Solutions
Year Founded
2002
HQ Location
Nairobi, Kenya
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Complaints Pro Reviews
Extension for Jira Service Management
(7)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Extension for Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    4
    Customization
    3
    Ease of Use
    3
    Integrations
    3
    Customer Support
    2
    Cons
    Limited Customization
    5
    Steep Learning Curve
    2
    Integration Issues
    1
    Poor Customer Support
    1
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Extension for Jira Service Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.6
    9.0
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deviniti
    Year Founded
    2004
    HQ Location
    Wrocław
    Twitter
    @deviniti_voice
    801 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    267 employees on LinkedIn®
    Ownership
    NASDAQ: TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 43% Small-Business
Extension for Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
4
Customization
3
Ease of Use
3
Integrations
3
Customer Support
2
Cons
Limited Customization
5
Steep Learning Curve
2
Integration Issues
1
Poor Customer Support
1
Poor Performance
1
Extension for Jira Service Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.6
9.0
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Deviniti
Year Founded
2004
HQ Location
Wrocław
Twitter
@deviniti_voice
801 Twitter followers
LinkedIn® Page
www.linkedin.com
267 employees on LinkedIn®
Ownership
NASDAQ: TEAM
Read Extension for Jira Service Management Reviews
Herodesk
(7)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Herodesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Ease of Use
    3
    Customer Support
    2
    Easy Integrations
    2
    Integrations
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Herodesk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Herodesk
    Year Founded
    2023
    Twitter
    @herodeskio
    19 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Herodesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Ease of Use
3
Customer Support
2
Easy Integrations
2
Integrations
2
Cons
This product has not yet received any negative sentiments.
Herodesk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Herodesk
Year Founded
2023
Twitter
@herodeskio
19 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Herodesk Reviews
Heyday AI
(16)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Heyday AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    5
    Customer Satisfaction
    3
    Artificial Intelligence
    2
    Business Support
    2
    Cons
    AI Limitations
    3
    Inaccuracy
    3
    Contact Management
    2
    Integration Issues
    2
    Lack of Integrations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heyday AI features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heyday
    Year Founded
    2017
    HQ Location
    Montreal, Canada
    Twitter
    @heyday_ai
    790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Heyday AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
5
Customer Satisfaction
3
Artificial Intelligence
2
Business Support
2
Cons
AI Limitations
3
Inaccuracy
3
Contact Management
2
Integration Issues
2
Lack of Integrations
2
Heyday AI features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Heyday
Year Founded
2017
HQ Location
Montreal, Canada
Twitter
@heyday_ai
790 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Heyday AI Reviews
Pega Customer Service
(12)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smart. Personalized. Simple. Real customer service CRM

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 42% Enterprise
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pega Customer Service features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    5.0
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pegasystems
    Year Founded
    1983
    HQ Location
    Cambridge, MA
    Twitter
    @pega
    45,567 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,460 employees on LinkedIn®
    Ownership
    NASDAQ:PEGA
Product Description
How are these determined?Information
This description is provided by the seller.

Smart. Personalized. Simple. Real customer service CRM

Users
No information available
Industries
No information available
Market Segment
  • 42% Enterprise
  • 33% Small-Business
Pega Customer Service features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
5.0
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
Pegasystems
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@pega
45,567 Twitter followers
LinkedIn® Page
www.linkedin.com
5,460 employees on LinkedIn®
Ownership
NASDAQ:PEGA
Read Pega Customer Service Reviews
Cx MOMENTS
(6)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cx MOMENTS features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cx MOMENTS
    Year Founded
    2016
    HQ Location
    Blackrock, Dublin
    Twitter
    @CxMoments
    215 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

Users
No information available
Industries
No information available
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Cx MOMENTS features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cx MOMENTS
Year Founded
2016
HQ Location
Blackrock, Dublin
Twitter
@CxMoments
215 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Cx MOMENTS Reviews
Frappe Helpdesk
(6)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meanin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Frappe Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Automation
    3
    User Interface
    3
    Tracking Ease
    2
    Contact Management
    1
    Cons
    Expensive
    2
    Complex Administration
    1
    Complexity
    1
    Inadequate Filtering
    1
    Interface Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Frappe Helpdesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    9.4
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Frappe Technologies Private Limited
    Year Founded
    2008
    HQ Location
    Mumbai, India
    Twitter
    @erpnext
    6,902 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    215 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meanin

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
Frappe Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Automation
3
User Interface
3
Tracking Ease
2
Contact Management
1
Cons
Expensive
2
Complex Administration
1
Complexity
1
Inadequate Filtering
1
Interface Issues
1
Frappe Helpdesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
9.4
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Frappe Technologies Private Limited
Year Founded
2008
HQ Location
Mumbai, India
Twitter
@erpnext
6,902 Twitter followers
LinkedIn® Page
www.linkedin.com
215 employees on LinkedIn®
Read Frappe Helpdesk Reviews
HelpDesk for Jira - Customer Portal and SLA
(6)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpDesk for Jira - Customer Portal and SLA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    3
    Channel Management
    2
    Customizability
    2
    Ease of Use
    2
    Easy Navigation
    2
    Cons
    Ticketing Issues
    3
    Complex Administration
    2
    Complexity
    1
    Contact Management
    1
    Dashboard Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDesk for Jira - Customer Portal and SLA features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,691 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 33% Small-Business
HelpDesk for Jira - Customer Portal and SLA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
3
Channel Management
2
Customizability
2
Ease of Use
2
Easy Navigation
2
Cons
Ticketing Issues
3
Complex Administration
2
Complexity
1
Contact Management
1
Dashboard Issues
1
HelpDesk for Jira - Customer Portal and SLA features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,288 Twitter followers
LinkedIn® Page
www.linkedin.com
17,691 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Read HelpDesk for Jira - Customer Portal and SLA Reviews
Helprace
(8)4.4 out of 5
Save to My Lists
Entry Level Price:$9 user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helprace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Workflows
    3
    Customer Support
    2
    Ease of Use
    2
    Integrations
    2
    User Interface
    2
    Cons
    Limited Features
    3
    Limited Analytics
    2
    Interface Issues
    1
    Limited Functionality
    1
    Limited Options
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helprace features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    9.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helprace
    Year Founded
    2011
    HQ Location
    Tampa, FL
    Twitter
    @helpracing
    2,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Helprace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Workflows
3
Customer Support
2
Ease of Use
2
Integrations
2
User Interface
2
Cons
Limited Features
3
Limited Analytics
2
Interface Issues
1
Limited Functionality
1
Limited Options
1
Helprace features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
9.6
Customer Portal
Average: 8.6
Seller Details
Seller
Helprace
Year Founded
2011
HQ Location
Tampa, FL
Twitter
@helpracing
2,873 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Helprace Reviews
Hesk
(6)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hesk is a helpdesk, and customer support. It has features like centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Easy Navigation
    1
    Easy Setup
    1
    Cons
    Inadequate AI Features
    1
    Limited Features
    1
    Limited Integrations
    1
    Not Intuitive
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    4.3
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Klemen Stirn
    HQ Location
    N/A
    Twitter
    @HESKdotCOM
    689 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hesk is a helpdesk, and customer support. It has features like centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Mid-Market
Hesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Implementation
1
Easy Navigation
1
Easy Setup
1
Cons
Inadequate AI Features
1
Limited Features
1
Limited Integrations
1
Not Intuitive
1
Steep Learning Curve
1
Hesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
4.3
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
Klemen Stirn
HQ Location
N/A
Twitter
@HESKdotCOM
689 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Hesk Reviews
IntraService
(6)4.3 out of 5
Save to My Lists
Entry Level Price:2000 EUR
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configu

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Enterprise
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IntraService features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IntraVision
    Year Founded
    2004
    HQ Location
    Horsholm, Denmark
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configu

Users
No information available
Industries
No information available
Market Segment
  • 67% Enterprise
  • 33% Small-Business
IntraService features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
IntraVision
Year Founded
2004
HQ Location
Horsholm, Denmark
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read IntraService Reviews
ITarian Helpdesk
(10)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ITarian Helpdesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    10.0
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ITarian
    Year Founded
    2018
    HQ Location
    Clifton, New Jersey
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
ITarian Helpdesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
10.0
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
ITarian
Year Founded
2018
HQ Location
Clifton, New Jersey
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read ITarian Helpdesk Reviews
Kaseya Vorex Service Desk
(17)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya Vorex Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Communication Efficiency
    1
    Easy Navigation
    1
    Features
    1
    Cons
    Formatting Issues
    1
    Inadequate Reporting
    1
    Lack of Guidance
    1
    Missing Features
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya Vorex Service Desk features and usability ratings that predict user satisfaction
    3.3
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours

Users
No information available
Industries
No information available
Market Segment
  • 47% Small-Business
  • 41% Mid-Market
Kaseya Vorex Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Communication Efficiency
1
Easy Navigation
1
Features
1
Cons
Formatting Issues
1
Inadequate Reporting
1
Lack of Guidance
1
Missing Features
1
Update Issues
1
Kaseya Vorex Service Desk features and usability ratings that predict user satisfaction
3.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Kaseya
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,550 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
Read Kaseya Vorex Service Desk Reviews
Movidesk
(6)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Movidesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Features
    1
    Team Collaboration
    1
    Tracking Ease
    1
    Cons
    Limited Features
    2
    Limited Customization
    1
    Limited Integrations
    1
    Not Intuitive
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Movidesk features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    6.9
    Workflow
    Average: 8.6
    6.9
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Movidesk
    Year Founded
    2016
    HQ Location
    Blumenau
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email,

Users
No information available
Industries
No information available
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Movidesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Features
1
Team Collaboration
1
Tracking Ease
1
Cons
Limited Features
2
Limited Customization
1
Limited Integrations
1
Not Intuitive
1
Poor Customer Support
1
Movidesk features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
6.9
Workflow
Average: 8.6
6.9
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
Movidesk
Year Founded
2016
HQ Location
Blumenau
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Read Movidesk Reviews
UVdesk
(7)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 71% Small-Business
    • 14% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UVdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    Simple Use
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UVdesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WebKul
    Year Founded
    2010
    HQ Location
    Noida
    Twitter
    @webkul
    1,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    533 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 71% Small-Business
  • 14% Enterprise
UVdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
Simple Use
1
Cons
Poor Customer Support
1
UVdesk features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
WebKul
Year Founded
2010
HQ Location
Noida
Twitter
@webkul
1,806 Twitter followers
LinkedIn® Page
www.linkedin.com
533 employees on LinkedIn®
Read UVdesk Reviews
Centro
(36)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slac

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Centro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    22
    Customer Support
    21
    Salesforce Integration
    21
    Slack Integration
    20
    Ease of Use
    13
    Cons
    Learning Curve
    5
    Steep Learning Curve
    5
    Difficult Settings
    2
    Call Issues
    1
    Complex Administration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Centro features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Workflow
    Average: 8.6
    9.1
    Customization
    Average: 8.4
    9.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Centro
    Year Founded
    2020
    HQ Location
    Boulder, Colorado
    Twitter
    @CentroRocksLLC
    59 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slac

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Mid-Market
  • 22% Small-Business
Centro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
22
Customer Support
21
Salesforce Integration
21
Slack Integration
20
Ease of Use
13
Cons
Learning Curve
5
Steep Learning Curve
5
Difficult Settings
2
Call Issues
1
Complex Administration
1
Centro features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.8
Workflow
Average: 8.6
9.1
Customization
Average: 8.4
9.6
Customer Portal
Average: 8.6
Seller Details
Seller
Centro
Year Founded
2020
HQ Location
Boulder, Colorado
Twitter
@CentroRocksLLC
59 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Centro Reviews
Chatwoot
(14)4.5 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatwoot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Chat Functionality
    5
    Integrations
    4
    Live Chat
    4
    Chat Features
    3
    Cons
    Not User-Friendly
    3
    Connectivity Issues
    2
    Inadequate Reporting
    2
    Limited Connectivity
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatwoot features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    9.0
    Customization
    Average: 8.4
    7.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatwoot
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
Chatwoot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Chat Functionality
5
Integrations
4
Live Chat
4
Chat Features
3
Cons
Not User-Friendly
3
Connectivity Issues
2
Inadequate Reporting
2
Limited Connectivity
2
Limited Features
2
Chatwoot features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
9.0
Customization
Average: 8.4
7.5
Customer Portal
Average: 8.6
Seller Details
Seller
Chatwoot
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read Chatwoot Reviews
Customer Case - Jira Support & Feedback
(5)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Customer Case - Jira Support & Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Intuitive
    3
    Ease of Use
    2
    Tracking Ease
    2
    User Interface
    2
    Features
    1
    Cons
    Expensive
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Customer Case - Jira Support & Feedback features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    StiltSoft
    Year Founded
    2010
    HQ Location
    Tallinn, EE
    Twitter
    @stiltsoft
    683 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums

Users
No information available
Industries
No information available
Market Segment
  • 80% Mid-Market
  • 20% Small-Business
Customer Case - Jira Support & Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Intuitive
3
Ease of Use
2
Tracking Ease
2
User Interface
2
Features
1
Cons
Expensive
1
Limited Features
1
Customer Case - Jira Support & Feedback features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
StiltSoft
Year Founded
2010
HQ Location
Tallinn, EE
Twitter
@stiltsoft
683 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Customer Case - Jira Support & Feedback Reviews
Customer Service Software - Kapdesk
(6)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Supp

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Customer Service Software - Kapdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Flexibility
    1
    Intuitive
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Customer Service Software - Kapdesk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapdesk
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Supp

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Enterprise
Customer Service Software - Kapdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Flexibility
1
Intuitive
1
Cons
This product has not yet received any negative sentiments.
Customer Service Software - Kapdesk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
Kapdesk
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Customer Service Software - Kapdesk Reviews
Fernand
(5)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fernand Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Helpful
    3
    Easy Setup
    2
    Automation
    1
    Cons
    Limited Features
    2
    Limited Integrations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fernand features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fernand
    Year Founded
    2022
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Fernand Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Helpful
3
Easy Setup
2
Automation
1
Cons
Limited Features
2
Limited Integrations
2
Fernand features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Fernand
Year Founded
2022
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Fernand Reviews
Lime CRM
(90)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at €59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lime CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    5
    Customization
    5
    Flexibility
    5
    Customer Support
    4
    Features
    3
    Cons
    Limited Features
    3
    Call Issues
    2
    Inaccurate Data
    2
    Learning Curve
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lime CRM features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lime Technologies
    Year Founded
    1990
    HQ Location
    Lund, Skane
    LinkedIn® Page
    www.linkedin.com
    405 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
Lime CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
5
Customization
5
Flexibility
5
Customer Support
4
Features
3
Cons
Limited Features
3
Call Issues
2
Inaccurate Data
2
Learning Curve
2
Limited Customization
2
Lime CRM features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
Lime Technologies
Year Founded
1990
HQ Location
Lund, Skane
LinkedIn® Page
www.linkedin.com
405 employees on LinkedIn®
Read Lime CRM Reviews
MetaCaseDesk
(5)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MetaCaseDesk features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    6.7
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MetaCaseDesk
    HQ Location
    Jersey City, NJ
    Twitter
    @MetaCaseDesk
    103 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 40% Mid-Market
MetaCaseDesk features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
6.7
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
MetaCaseDesk
HQ Location
Jersey City, NJ
Twitter
@MetaCaseDesk
103 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read MetaCaseDesk Reviews
Replicant
(44)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
2 Twitter followers
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
Read Replicant Reviews
Revelation helpdesk
(8)4.6 out of 5
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revelation helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    2
    Efficiency
    2
    Simple
    2
    Case Management
    1
    Cons
    Limited Features
    2
    Chatbot Issues
    1
    Chat Functionality
    1
    Data Management
    1
    Inadequate Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revelation helpdesk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    7.5
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revelation helpdesk
    Year Founded
    2001
    HQ Location
    Westport, CT
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 38% Small-Business
Revelation helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
2
Efficiency
2
Simple
2
Case Management
1
Cons
Limited Features
2
Chatbot Issues
1
Chat Functionality
1
Data Management
1
Inadequate Reporting
1
Revelation helpdesk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
7.5
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Revelation helpdesk
Year Founded
2001
HQ Location
Westport, CT
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Revelation helpdesk Reviews
Service Creatio
(10)4.6 out of 5
Save to My Lists
Entry Level Price:$45 cloud/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Service Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customizability
    1
    Customization
    1
    Efficiency
    1
    Cons
    Editing Limitations
    1
    Limited Customization
    1
    Limited Features
    1
    Poor Performance
    1
    Software Reliability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Service Creatio features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    7.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    4,010 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
    Phone
    +1 617 765 7997
Product Description
How are these determined?Information
This description is provided by the seller.

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management.

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Small-Business
Service Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customizability
1
Customization
1
Efficiency
1
Cons
Editing Limitations
1
Limited Customization
1
Limited Features
1
Poor Performance
1
Software Reliability
1
Service Creatio features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
7.5
Customer Portal
Average: 8.6
Seller Details
Seller
Creatio
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
4,010 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®
Phone
+1 617 765 7997
Read Service Creatio Reviews
Simplydesk
(5)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SimplyDesk is a French IT service management (ITSM) and asset management software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asse

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Simplydesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Implementation
    1
    Easy Setup
    1
    Features
    1
    Helpful
    1
    Cons
    Time Delays
    2
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Simplydesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Simplydesk
    Year Founded
    1994
    HQ Location
    LYON, FR
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SimplyDesk is a French IT service management (ITSM) and asset management software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asse

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Simplydesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Implementation
1
Easy Setup
1
Features
1
Helpful
1
Cons
Time Delays
2
Poor Customer Support
1
Simplydesk features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Simplydesk
Year Founded
1994
HQ Location
LYON, FR
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read Simplydesk Reviews
SupportBee
(5)4.2 out of 5
Save to My Lists
Entry Level Price:15$ user/ month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SupportBee features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SupportBee
    Year Founded
    2010
    HQ Location
    N/A
    Twitter
    @supportbee
    652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple te

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 20% Enterprise
SupportBee features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
SupportBee
Year Founded
2010
HQ Location
N/A
Twitter
@supportbee
652 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read SupportBee Reviews
Think Help Desk
(7)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Think Help Desk is an all in one Ticketing solution software developed for department workflow.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Small-Business
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Think Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    Simple Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Think Help Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.4
    Workflow
    Average: 8.6
    6.7
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Think Help Desk
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Think Help Desk is an all in one Ticketing solution software developed for department workflow.

Users
No information available
Industries
No information available
Market Segment
  • 43% Small-Business
  • 29% Enterprise
Think Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
Simple Use
1
Cons
This product has not yet received any negative sentiments.
Think Help Desk features and usability ratings that predict user satisfaction
0.0
No information available
9.4
Workflow
Average: 8.6
6.7
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Think Help Desk
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Think Help Desk Reviews
ThinkOwl
(10)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ThinkOwl Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    2
    Easy Integrations
    2
    Integrations
    2
    Simple
    2
    Cons
    Learning Curve
    2
    Automation Complexity
    1
    Bugs
    1
    Call Issues
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ThinkOwl features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    7.8
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ThinkOwl
    Year Founded
    2017
    HQ Location
    Orlando, Florida
    Twitter
    @AskThinkOwl
    1,419 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 20% Small-Business
ThinkOwl Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
2
Easy Integrations
2
Integrations
2
Simple
2
Cons
Learning Curve
2
Automation Complexity
1
Bugs
1
Call Issues
1
Expensive
1
ThinkOwl features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
7.8
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ThinkOwl
Year Founded
2017
HQ Location
Orlando, Florida
Twitter
@AskThinkOwl
1,419 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read ThinkOwl Reviews
Web+Center
(21)4.6 out of 5
Save to My Lists
Entry Level Price:Free for 2 techs or li...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is Web+Center? Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Web+Center features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Internet Software Sciences
    Year Founded
    1995
    HQ Location
    Los Altos, CA
    Twitter
    @InetSciences
    19 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is Web+Center? Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
Web+Center features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.8
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Internet Software Sciences
Year Founded
1995
HQ Location
Los Altos, CA
Twitter
@InetSciences
19 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Web+Center Reviews
Anywhere365
(8)4.1 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Small-Business
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Anywhere365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    3
    Features
    3
    Integrations
    3
    Easy Integrations
    2
    Cons
    Learning Curve
    4
    Complexity
    3
    Complex Usability
    3
    Difficult Setup
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Anywhere365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Anywhere365
    Year Founded
    2010
    HQ Location
    ROTTERDAM, ZH
    Twitter
    @ANYWHERE365
    1,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

Users
No information available
Industries
No information available
Market Segment
  • 38% Small-Business
  • 38% Enterprise
Anywhere365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
3
Features
3
Integrations
3
Easy Integrations
2
Cons
Learning Curve
4
Complexity
3
Complex Usability
3
Difficult Setup
3
Steep Learning Curve
3
Anywhere365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Anywhere365
Year Founded
2010
HQ Location
ROTTERDAM, ZH
Twitter
@ANYWHERE365
1,195 Twitter followers
LinkedIn® Page
www.linkedin.com
313 employees on LinkedIn®
Read Anywhere365 Reviews
Chorally
(5)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full po

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorally Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Communication
    1
    Features
    1
    Feedback Management
    1
    Cons
    Limited Features
    2
    Difficult Reporting
    1
    Improvement Needed
    1
    Inadequate Filtering
    1
    Inadequate Metrics
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorally features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.5
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chorally
    Year Founded
    2014
    HQ Location
    Florence, Italy
    Twitter
    @getchorally
    935 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full po

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Small-Business
Chorally Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Communication
1
Features
1
Feedback Management
1
Cons
Limited Features
2
Difficult Reporting
1
Improvement Needed
1
Inadequate Filtering
1
Inadequate Metrics
1
Chorally features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.5
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Chorally
Year Founded
2014
HQ Location
Florence, Italy
Twitter
@getchorally
935 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Chorally Reviews
Hipporello
(8)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hipporello Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Organization
    2
    Automation
    1
    Collaboration
    1
    Customizability
    1
    Cons
    Ticketing Issues
    2
    Integration Issues
    1
    Limited Automation
    1
    Limited Functionality
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hipporello features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    6.7
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hipporello
    Year Founded
    2020
    HQ Location
    Carmichael, CA
    Twitter
    @hipporello
    113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Hipporello Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Organization
2
Automation
1
Collaboration
1
Customizability
1
Cons
Ticketing Issues
2
Integration Issues
1
Limited Automation
1
Limited Functionality
1
Time-Consumption
1
Hipporello features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
6.7
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
Hipporello
Year Founded
2020
HQ Location
Carmichael, CA
Twitter
@hipporello
113 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read Hipporello Reviews
luminjo
(4)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • luminjo features and usability ratings that predict user satisfaction
    0.0
    No information available
    5.0
    Workflow
    Average: 8.6
    0.0
    No information available
    7.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agence Awelty
    Year Founded
    2006
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
luminjo features and usability ratings that predict user satisfaction
0.0
No information available
5.0
Workflow
Average: 8.6
0.0
No information available
7.5
Customer Portal
Average: 8.6
Seller Details
Seller
Agence Awelty
Year Founded
2006
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read luminjo Reviews
Raiseaticket
(4)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Raiseaticket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Navigation
    1
    Easy Setup
    1
    Features
    1
    Helpful
    1
    Intuitive
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Raiseaticket features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.9
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Raiseaticket
    Year Founded
    2018
    HQ Location
    Birkirkara, Central Business District
    Twitter
    @raiseaticket
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk pr

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 25% Enterprise
Raiseaticket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Navigation
1
Easy Setup
1
Features
1
Helpful
1
Intuitive
1
Cons
This product has not yet received any negative sentiments.
Raiseaticket features and usability ratings that predict user satisfaction
0.0
No information available
8.9
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Raiseaticket
Year Founded
2018
HQ Location
Birkirkara, Central Business District
Twitter
@raiseaticket
20 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Raiseaticket Reviews
Request Tracker
(10)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Organizations of all sizes use Request Tracker to track and manage customer requests, internal project tasks, and workflows of all sorts. With custom ticket lifecycles, seamless email integration, con

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Request Tracker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Efficiency
    1
    Cons
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Request Tracker features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Best Practical
    Year Founded
    2001
    HQ Location
    United States
    Twitter
    @bestpractical
    504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Organizations of all sizes use Request Tracker to track and manage customer requests, internal project tasks, and workflows of all sorts. With custom ticket lifecycles, seamless email integration, con

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 30% Small-Business
Request Tracker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Efficiency
1
Cons
Expensive
1
Request Tracker features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Best Practical
Year Founded
2001
HQ Location
United States
Twitter
@bestpractical
504 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Request Tracker Reviews
SP Customer Service
(4)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. D

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SP Customer Service features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SP Marketplace
    Year Founded
    2012
    HQ Location
    Penn Valley, California
    Twitter
    @SP_Marketplace
    618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. D

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
SP Customer Service features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SP Marketplace
Year Founded
2012
HQ Location
Penn Valley, California
Twitter
@SP_Marketplace
618 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read SP Customer Service Reviews
Yoizen Omnichannel CX Platform
(28)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yoizen Omnichannel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Customer Support
    1
    Easy Integrations
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YOIZEN
    Year Founded
    2010
    HQ Location
    Ciudad Autónoma de Buenos Aires (CABA) , Argentina
    Twitter
    @Yoizen
    341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
Yoizen Omnichannel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Customer Support
1
Easy Integrations
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Limited Customization
1
Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
341 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Read Yoizen Omnichannel CX Platform Reviews
Artologik HelpDesk
(3)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk, Ticketing and Support Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Artologik HelpDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Easy Communication
    1
    Cons
    Limited Customization
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artologik HelpDesk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    6.1
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    6.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Blue State
    Year Founded
    2004
    HQ Location
    New York, NY
    Twitter
    @bsd
    80 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk, Ticketing and Support Software

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Artologik HelpDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Easy Communication
1
Cons
Limited Customization
1
Ticketing Issues
1
Artologik HelpDesk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
6.1
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
6.1
Customer Portal
Average: 8.6
Seller Details
Seller
Blue State
Year Founded
2004
HQ Location
New York, NY
Twitter
@bsd
80 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
Read Artologik HelpDesk Reviews
Charla
(3)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Charla Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Affordable
    2
    Customer Support
    2
    Helpful
    2
    Ease of Use
    1
    Cons
    Lack of Integrations
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Charla features and usability ratings that predict user satisfaction
    0.0
    No information available
    7.5
    Workflow
    Average: 8.6
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Charla
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
Charla Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Affordable
2
Customer Support
2
Helpful
2
Ease of Use
1
Cons
Lack of Integrations
1
Limited Features
1
Charla features and usability ratings that predict user satisfaction
0.0
No information available
7.5
Workflow
Average: 8.6
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Charla
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Charla Reviews
eFACiLiTY
(15)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, He

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eFACiLiTY Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Intuitive
    6
    Integrations
    5
    Easy Integrations
    4
    Flexibility
    4
    Cons
    Chat Issues
    1
    Complexity
    1
    Complex Procedures
    1
    Inefficiency
    1
    Insufficient Details
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eFACiLiTY features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sierra ODC
    Year Founded
    1998
    HQ Location
    Coimbatore, Tamil Nadu
    Twitter
    @sierratecdotcom
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, He

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 33% Mid-Market
eFACiLiTY Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Intuitive
6
Integrations
5
Easy Integrations
4
Flexibility
4
Cons
Chat Issues
1
Complexity
1
Complex Procedures
1
Inefficiency
1
Insufficient Details
1
eFACiLiTY features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Sierra ODC
Year Founded
1998
HQ Location
Coimbatore, Tamil Nadu
Twitter
@sierratecdotcom
14 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Read eFACiLiTY Reviews
Engageware
(127)4.4 out of 5
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Efficiency
    6
    Ease of Use
    5
    Helpful
    5
    Time-saving
    5
    Cons
    Layout Issues
    2
    Learning Curve
    2
    Not Intuitive
    2
    Access Issues
    1
    Account Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engageware features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 35% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Efficiency
6
Ease of Use
5
Helpful
5
Time-saving
5
Cons
Layout Issues
2
Learning Curve
2
Not Intuitive
2
Access Issues
1
Account Issues
1
Engageware features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Engageware
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,925 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
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