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Best Genesys Consulting Services

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Genesys consulting service providers specialize in implementing and optimizing the various offerings within the Genesys ecosystem. These service providers typically have significant expertise and experience helping businesses utilize the various products and features offered by Genesys. They can assist with its implementation, integration, customization, and administration or offer support. Businesses seeking to implement a Genesys product can enlist the provider’s assistance with processes like installation, troubleshooting, and employee training. Recruiting the help of a Genesys consultant can help reduce the hassles associated with major software development, overcome staffing challenges, and help teams scale faster to maximize their impact with Genesys.

Genesys consulting service partners can include companies of varying sizes, ranging from individual consultants to larger, global consulting firms. Additionally, these partners can have expertise in multiple Genesys products (e.g., Cloud CX, Pointillist, etc.) or verticals (e.g., healthcare, financial services, etc.).

To qualify for inclusion in the Genesys Consulting Services category, a services provider must:

Offer Genesys-specific consulting services
Demonstrate experience implementing offerings within the Genesys ecosystem

G2 takes pride in showing unbiased reviews on client satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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192 Listings in Genesys Consulting Services Available

Service Provider

(102)4.2 out of 5
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Consulting and Implementation Practice.

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  • Industries Serviced
    • Information Technology and Services
    • Computer Software
    Provider Works With
    • 91% Enterprise
    • 60% Mid-Market
    • 49% Small-Business
    Services OfferedInformation
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  • Pros and Cons
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  • Accenture Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Expertise
    4
    Customization
    2
    Business Growth
    1
    Cloud Migration
    1
    Communication
    1
    Cons
    Expensive
    2
    Poor Customer Support
    2
    Complexity
    1
    Dependency Issues
    1
    Expensive Pricing
    1
Industries Serviced
  • Information Technology and Services
  • Computer Software
Provider Works With
  • 91% Enterprise
  • 60% Mid-Market
  • 49% Small-Business
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Accenture Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Expertise
4
Customization
2
Business Growth
1
Cloud Migration
1
Communication
1
Cons
Expensive
2
Poor Customer Support
2
Complexity
1
Dependency Issues
1
Expensive Pricing
1

Service Provider

(24)3.9 out of 5
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Salesforce Consulting and Implementation Practice.

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    • 71% Enterprise
    • 54% Mid-Market
    • 13% Small-Business
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  • Capgemini Services Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Consulting Services
    1
    Professionalism
    1
    Project Management
    1
    Quality Work
    1
    Resource Optimization
    1
    Cons
    Learning Curve
    2
    Difficult Learning
    1
    Miscommunication
    1
    Outsourcing Issues
    1
    Poor Customer Support
    1
Industries Serviced
  • Information Technology and Services
Provider Works With
  • 71% Enterprise
  • 54% Mid-Market
  • 13% Small-Business
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Capgemini Services Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Consulting Services
1
Professionalism
1
Project Management
1
Quality Work
1
Resource Optimization
1
Cons
Learning Curve
2
Difficult Learning
1
Miscommunication
1
Outsourcing Issues
1
Poor Customer Support
1

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(3)4.8 out of 5
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We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact c

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    • 33% Enterprise
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    • 33% Small-Business
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    • Cloud Contact Center
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    • AI for CX
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  • 33% Enterprise
  • 33% Mid-Market
  • 33% Small-Business
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  • Cloud Contact Center
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  • AI for CX
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(1)4.0 out of 5
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Advania is the tech company with people at heart, and we put people first in everything we do. Working across Azure, Dynamics 365, Microsoft 365, Security and Data, we empower people to create sustain

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    • Azure and Cloud
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Alnafitha International for Information Technology as an independent provider of IT services

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(1)4.5 out of 5
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Black Box is a technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications

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  • 100% Enterprise
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CCR is a leader of the contact center technologies industry for more than 20 years of experience, a team of experts and self-developed technologies!

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Claro Embratel Telmex is a brazilian Telecommunications company

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(1)4.0 out of 5
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Since 1996, Continuant has provided business communication services and support to over 100 members of the Fortune 500 and clients around the globe. And in the process, we established ourselves as a l

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    • Unified Communications
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  • Unified Communications
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(1)5.0 out of 5
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Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer servic

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DXC Technology is the world's leading independent, comprehensive IT services company, helping clients harness the power of innovation to thrive on change

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    1
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    Billing Issues
    2
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1
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1
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2
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Voxai Solutions specializes in enterprise communications systems technology providing consulting services and business strategies.

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