Best Experience Management Software - Page 2
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Best Experience Management Software At A Glance
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MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic account
22 Twitter followers
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Your business is different, and so are your priorities – that is why we tailor our solutions and use cases to your unique requirements.
- Overview
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Numr is at the forefront of revolutionizing customer experience management by intricately linking it to financial outcomes. With a unique blend of AI-powered conversational surveys, we delve deep into
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Omoto enables businesses to measure, monitor, and manage customer loyalty using Net Promoter Score.
- Overview
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opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time thro
- Overview
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Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalizati
- 100% Mid-Market
176 Twitter followers
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SANDSIV gives companies the power to reimagine the organization around customers, deliver greater value, and generate stronger revenue with an enterprise-grade – end-to-end – fully integrated and secu
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Sibyl Pulse alerts you to at risk customers who may need your attention and gives you the tools to collect critical insight that will help you retain and expand your clientele, optimize your products/
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Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships,
200 Twitter followers
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SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOM
112 Twitter followers
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Survicate customer experience is a customer experience platform which combines ease of use with flexible functionality. It allows you to run link, email, web and mobile app surveys. You can choose fro
13,017 Twitter followers
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Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders w
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A local marketing technology solution, featuring a local presence management dashboard, presented as one-stop local business listing dashboard to manage local data on every site that matters, respond
1,788 Twitter followers
