Best Conversational Support Software - Page 2
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Best Conversational Support Software At A Glance
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AI-based omnichannel shared inbox for customer support over Voice, Email, Live Chat, SMS, and WhatsApp.
- 100% Mid-Market
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Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boo
- 100% Small-Business
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Bonnie is a powerful AI telephone and WhatsApp assistant designed to help local businesses thrive by reducing manual conversation handling. With features like automated responses, customized workflows
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Canary for Support is a powerful customer service platform that combines an AI chatbot, smart ticketing, and a shared inbox to help teams resolve support requests faster, more efficiently, and with le
7,710 Twitter followers
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Chat Board is an AI-powered chat solution designed to enhance customer support and marketing efforts. It integrates seamlessly with multiple channels, including WhatsApp, Facebook, and Telegram, enabl
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Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.I
- 100% Small-Business
842 Twitter followers
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ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intell
796 Twitter followers
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Csmart Case Management System is an AI-powered platform designed to transform customer support for telecoms and enterprises. It leverages Generative AI and omnichannel integration to streamline ticket
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We give you a platform to scale high-touch customer success to smaller customers: 1. AI-agent that gets to know your long-tail customers. 2. Turn these insights into a personalized success plan. 3.
- 67% Small-Business
- 33% Mid-Market
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DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.
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EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrati
- 75% Small-Business
- 25% Enterprise
115 Twitter followers
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Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology t
- 100% Small-Business
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Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)
1 Twitter followers
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
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Platform for digital customer service
- 100% Mid-Market
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Your on-demand pool of experts: Savvy enthusiasts paid to enhance customer experience and boost online sales.
- 100% Small-Business
7,452 Twitter followers
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IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver b
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From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
1,472 Twitter followers
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melibo offers an innovative, comprehensive AI-based solution that is revolutionizing customer service. More than a traditional chatbot provider, melibo sets itself apart with its advanced customer ser
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1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, In
1,325 Twitter followers
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Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole
- 75% Small-Business
- 19% Mid-Market
39 Twitter followers
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MonoChat, işletmeler ve kamu kurumları için çok kanallı yapay zeka destekli bir iletişim platformudur. Sosyal medya platformları, WhatsApp ve web sohbeti gibi farklı kanallardan gelen mesajları tek bi
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Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with
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Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables te
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SalesLens is an easy-to-use platform that helps contact centers in small and medium businesses improve call quality by analyzing 100% of calls in real-time. It provides automatic scorecards, coaching
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Sanoflow is a conversational commerce and social CRM platform that helps businesses connect with customers, have better conversations, and turn those interactions into sales. By centralizing enquiries
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Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Sp
- 100% Small-Business
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TalkWiz.ai is an AI-powered SMS Lead Engagement and Appointment Scheduling platform designed specifically for the home services industry. It instantly connects with your inbound leads via SMS 24/7, en
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Tetherfi's Campaign Manager is a lightweight, omni-channel solution designed to empower contact centers with dynamic and automated campaign management capabilities. It enables organizations to create,
91 Twitter followers
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ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once an
- 100% Small-Business
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Typewise is an AI Communication Assistant that revolutionizes the way enterprise customer service teams interact with customers, leading to higher efficiency, customer satisfaction and results, by: -
- 50% Mid-Market
- 29% Enterprise
763 Twitter followers
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With Verint Digital-First Engagement solutions, you can: Drive personalized, proactive connections on a customer’s channel of choice Automate interactions and improve key metrics while elevating cust
7,757 Twitter followers
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Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.9
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weya AI is an enterprise-grade conversational platform that blends proprietary LLMs with human-in-the-loop oversight to deliver 24×7 support across voice, chat, email and messaging channels. It can be
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Zingly.ai is the next-generation digital contact center designed to transform customer engagement. We empower front office teams (contact center, support, and sales) to seamlessly connect with custome
