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Plain Reviews & Product Details

Plain Overview

What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labelling and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Plain Details
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English
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Product Description

B2B customer support is evolving from transactional, siloed interactions to collaborative, company-to-company communication. The best companies work as one internally, and work in partnership alongside their customers. Plain is building the platform for those companies.


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Plain

Description

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Overview Provided by:

Plain Media

Plain Demo - One inbox for all your channels
Meet your customers where they want to be - Slack, MS Teams, Discord, email and chat
Plain Demo - Collaborate across teams
Plain makes it easy to discuss customer issues with other teams, helps you stay on top of escalated issues, and keeps track of engineering work for you.
Plain Demo - Workflows built for B2B teams
From automated triaging to detailed AI-generated replies, and AI workflow rules you'll move faster in Plain than any other platform.
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