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Top 10 Plain Alternatives & Competitors

The Customer Communications Management Software solutions below are the most common alternatives that users and reviewers compare with Plain. Customer Communications Management Software is a widely used technology, and many people are seeking powerful, easily administered software solutions with multi-channel coverage, communications strategy development, and create content. Other important factors to consider when researching alternatives to Plain include ease of use and reliability. The best overall Plain alternative is Salesforce Service Cloud. Other similar apps like Plain are Freshdesk, Fin by Intercom, Front, and Tidio. Plain alternatives can be found in Customer Communications Management Software but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to Plain

Salesforce Service Cloud
Freshdesk
Fin by Intercom
Front
Tidio
Plivo
Help Scout
Zoho Desk

Top 10 Alternatives to Plain Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Plain stacks up to the competition and find the best product for your business.

Salesforce Service Cloud

By Salesforce

(5,630)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Freshdesk

By Freshworks

(3,549)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Fin by Intercom

By Intercom, Inc.

(3,448)4.5 out of 5

Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.

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Front

By Front App

(2,299)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

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Tidio

By Tidio

(1,752)4.7 out of 5

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

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Plivo

By Plivo

(741)4.5 out of 5

Global SMS & Voice calls for businesses of all sizes

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Help Scout

By Help Scout

(409)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Zoho Desk

By Zoho

(6,581)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

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Zendesk Support Suite

By Zendesk

(6,222)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

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#10

HubSpot Service Hub

By HubSpot

(2,539)4.4 out of 5

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.

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