Introducing G2.ai, the future of software buying.Try now

Best Contact Center Knowledge Base Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Contact Center Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Contact Center Knowledge Base category.

In addition to qualifying for inclusion in the Contact Center Knowledge Base Software category, to qualify for inclusion in the Small Business Contact Center Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All

22 Listings in Small Business Contact Center Knowledge Base Available

(6,615)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    618
    Features
    453
    Simple
    323
    Intuitive
    313
    Integrations
    308
    Cons
    Learning Curve
    234
    Steep Learning Curve
    158
    Missing Features
    153
    Limited Customization
    152
    Limited Features
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Desk features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.8
    8.1
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    104,079 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
618
Features
453
Simple
323
Intuitive
313
Integrations
308
Cons
Learning Curve
234
Steep Learning Curve
158
Missing Features
153
Limited Customization
152
Limited Features
140
Zoho Desk features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.1
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
104,079 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
(5,633)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    968
    Features
    843
    Case Management
    815
    Efficiency
    717
    Helpful
    489
    Cons
    Complexity
    456
    Learning Curve
    443
    Missing Features
    370
    Steep Learning Curve
    342
    Expensive
    337
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.8
    8.5
    Auditing
    Average: 8.5
    8.7
    Policies and Controls
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
968
Features
843
Case Management
815
Efficiency
717
Helpful
489
Cons
Complexity
456
Learning Curve
443
Missing Features
370
Steep Learning Curve
342
Expensive
337
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.8
8.5
Auditing
Average: 8.5
8.7
Policies and Controls
Average: 8.7
8.4
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,726 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
(2,160)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a platform designed to provide easy access to resources and information, featuring an intuitive interface and an AI system for quick retrieval of relevant data.
    • Reviewers appreciate Guru's user-friendly design, its ability to efficiently share information within and outside departments, and its feature of providing accurate and up-to-date information in one place.
    • Users mentioned issues with Guru's search functionality requiring exact terms, the platform's inability to work offline, and the difficulty in managing the volume of information as it increases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    563
    Helpful
    321
    Comprehensive Information
    275
    Easy Access
    223
    Information Accuracy
    208
    Cons
    Inefficient Searching
    127
    Search Functionality
    112
    Search Functionality Issues
    110
    Inefficient Search
    105
    Inefficient Search Functionality
    101
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,322 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,665 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a platform designed to provide easy access to resources and information, featuring an intuitive interface and an AI system for quick retrieval of relevant data.
  • Reviewers appreciate Guru's user-friendly design, its ability to efficiently share information within and outside departments, and its feature of providing accurate and up-to-date information in one place.
  • Users mentioned issues with Guru's search functionality requiring exact terms, the platform's inability to work offline, and the difficulty in managing the volume of information as it increases.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
563
Helpful
321
Comprehensive Information
275
Easy Access
223
Information Accuracy
208
Cons
Inefficient Searching
127
Search Functionality
112
Search Functionality Issues
110
Inefficient Search
105
Inefficient Search Functionality
101
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,322 Twitter followers
LinkedIn® Page
www.linkedin.com
1,665 employees on LinkedIn®
(6,225)4.3 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.8
    8.0
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.0
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,131 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
(310)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Customer Support
    78
    Helpful
    71
    Customization
    60
    Features
    56
    Cons
    Limited Customization
    29
    Editing Difficulties
    26
    Formatting Issues
    24
    Editing Limitations
    17
    Missing Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpjuice features and usability ratings that predict user satisfaction
    8.4
    Compliance
    Average: 8.8
    8.2
    Auditing
    Average: 8.5
    8.6
    Policies and Controls
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    777 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Customer Support
78
Helpful
71
Customization
60
Features
56
Cons
Limited Customization
29
Editing Difficulties
26
Formatting Issues
24
Editing Limitations
17
Missing Features
16
Helpjuice features and usability ratings that predict user satisfaction
8.4
Compliance
Average: 8.8
8.2
Auditing
Average: 8.5
8.6
Policies and Controls
Average: 8.7
9.0
Ease of Use
Average: 9.0
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
777 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
(465)4.7 out of 5
12th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Customer Support
    46
    Features
    40
    Intuitive
    36
    Helpful
    32
    Cons
    Software Bugs
    12
    Missing Features
    11
    Editing Difficulties
    10
    Expensive
    10
    Editing Limitations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,960 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    329 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Customer Support
46
Features
40
Intuitive
36
Helpful
32
Cons
Software Bugs
12
Missing Features
11
Editing Difficulties
10
Expensive
10
Editing Limitations
8
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,960 Twitter followers
LinkedIn® Page
www.linkedin.com
329 employees on LinkedIn®
(2,429)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Customer Service Representative
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Call Management
    139
    Efficiency
    122
    Helpful
    121
    Features
    109
    Cons
    Call Issues
    96
    Technical Issues
    62
    Missing Features
    56
    Notification Issues
    52
    Connection Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talkdesk features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.0
    Auditing
    Average: 8.5
    9.2
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    7,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Customer Service Representative
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 21% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Call Management
139
Efficiency
122
Helpful
121
Features
109
Cons
Call Issues
96
Technical Issues
62
Missing Features
56
Notification Issues
52
Connection Issues
47
Talkdesk features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.0
Auditing
Average: 8.5
9.2
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
7,042 Twitter followers
LinkedIn® Page
www.linkedin.com
1,301 employees on LinkedIn®
(135)4.5 out of 5
18th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    4
    Intuitive
    3
    Automation
    2
    Easy Setup
    2
    Cons
    Call Functionality
    1
    Email Communication Issues
    1
    Expensive
    1
    Lack of Guidance
    1
    Lack of Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HappyFox Help Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Policies and Controls
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,513 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
4
Intuitive
3
Automation
2
Easy Setup
2
Cons
Call Functionality
1
Email Communication Issues
1
Expensive
1
Lack of Guidance
1
Lack of Resources
1
HappyFox Help Desk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Policies and Controls
Average: 8.7
9.2
Ease of Use
Average: 9.0
Seller Details
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,513 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Phone
+1 (949) 535-2220
(81)4.5 out of 5
13th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Features
    17
    Customer Support
    12
    Easy Setup
    12
    User Interface
    12
    Cons
    Ticketing Issues
    10
    Limited Customization
    9
    Missing Features
    9
    Ticket Management
    8
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BoldDesk features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.5
    8.8
    Policies and Controls
    Average: 8.7
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    12,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,244 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 43% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Features
17
Customer Support
12
Easy Setup
12
User Interface
12
Cons
Ticketing Issues
10
Limited Customization
9
Missing Features
9
Ticket Management
8
Learning Curve
5
BoldDesk features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
8.7
Auditing
Average: 8.5
8.8
Policies and Controls
Average: 8.7
8.8
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
12,045 Twitter followers
LinkedIn® Page
www.linkedin.com
2,244 employees on LinkedIn®
(132)4.8 out of 5
21st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Features
    18
    Helpful
    16
    Customer Support
    12
    Intuitive
    12
    Cons
    Lack of Features
    10
    Missing Features
    9
    Limitations
    8
    Email Communication Issues
    6
    Limited Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Stonly features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Features
18
Helpful
16
Customer Support
12
Intuitive
12
Cons
Lack of Features
10
Missing Features
9
Limitations
8
Email Communication Issues
6
Limited Features
6
Stonly features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.0
Ease of Use
Average: 9.0
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
(670)4.3 out of 5
Optimized for quick response
17th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Community Manager
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
    • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
    • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Features
    145
    Helpful
    106
    Efficiency
    92
    Customer Support
    66
    Cons
    Missing Features
    65
    Limited Features
    50
    Learning Curve
    46
    Software Bugs
    46
    Slow Loading
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Service features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,574 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,306 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Community Manager
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
  • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
  • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Features
145
Helpful
106
Efficiency
92
Customer Support
66
Cons
Missing Features
65
Limited Features
50
Learning Curve
46
Software Bugs
46
Slow Loading
44
Sprinklr Service features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,574 Twitter followers
LinkedIn® Page
www.linkedin.com
4,306 employees on LinkedIn®
(139)4.7 out of 5
Optimized for quick response
19th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    3
    Easy Integrations
    2
    Efficiency
    2
    Time-saving
    2
    Cons
    Missing Features
    2
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Error Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shelf features and usability ratings that predict user satisfaction
    9.5
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.5
    9.4
    Policies and Controls
    Average: 8.7
    9.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,238 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
3
Easy Integrations
2
Efficiency
2
Time-saving
2
Cons
Missing Features
2
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Error Issues
1
Shelf features and usability ratings that predict user satisfaction
9.5
Compliance
Average: 8.8
9.2
Auditing
Average: 8.5
9.4
Policies and Controls
Average: 8.7
9.4
Ease of Use
Average: 9.0
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,238 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
(1,718)4.3 out of 5
24th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Efficiency
    30
    Features
    30
    Helpful
    29
    User Interface
    18
    Cons
    Call Issues
    17
    Poor Customer Support
    12
    Technical Issues
    12
    Integration Issues
    11
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    7.4
    Auditing
    Average: 8.5
    8.1
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,948 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Efficiency
30
Features
30
Helpful
29
User Interface
18
Cons
Call Issues
17
Poor Customer Support
12
Technical Issues
12
Integration Issues
11
Steep Learning Curve
11
NiCE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
7.4
Auditing
Average: 8.5
8.1
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,647 Twitter followers
LinkedIn® Page
www.linkedin.com
12,948 employees on LinkedIn®
Ownership
NASDAQ: NICE
(463)4.6 out of 5
10th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    12
    Helpful
    11
    Intuitive
    10
    Centralization
    9
    Cons
    Formatting Issues
    4
    AI Accuracy
    3
    Inefficient Search
    3
    Inefficient Search Functionality
    3
    Search Functionality Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bloomfire features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    8.6
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,458 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 33% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
12
Helpful
11
Intuitive
10
Centralization
9
Cons
Formatting Issues
4
AI Accuracy
3
Inefficient Search
3
Inefficient Search Functionality
3
Search Functionality Issues
3
Bloomfire features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
8.6
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,458 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
(606)4.6 out of 5
8th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Features
    110
    Call Management
    100
    Call Quality
    84
    Helpful
    74
    Cons
    Call Issues
    76
    Connection Issues
    60
    Call Connectivity Issues
    50
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Features
110
Call Management
100
Call Quality
84
Helpful
74
Cons
Call Issues
76
Connection Issues
60
Call Connectivity Issues
50
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
795 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
(135)4.5 out of 5
27th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DevRev Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Efficiency
    42
    Features
    38
    Helpful
    36
    Insights
    27
    Cons
    Missing Features
    27
    Limited Features
    16
    Lack of Features
    14
    Learning Curve
    12
    Poor Interface Design
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DevRev features and usability ratings that predict user satisfaction
    9.8
    Compliance
    Average: 8.8
    9.4
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,041 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 39% Small-Business
DevRev Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Efficiency
42
Features
38
Helpful
36
Insights
27
Cons
Missing Features
27
Limited Features
16
Lack of Features
14
Learning Curve
12
Poor Interface Design
11
DevRev features and usability ratings that predict user satisfaction
9.8
Compliance
Average: 8.8
9.4
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,041 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
(54)4.7 out of 5
5th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Starting at $100.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ScreenSteps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Efficiency
    1
    Helpful
    1
    Navigation Ease
    1
    Cons
    Formatting Issues
    1
    Limited Options
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ScreenSteps features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    7.9
    Policies and Controls
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    United States
    Twitter
    @screensteps
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three

Users
No information available
Industries
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 43% Small-Business
ScreenSteps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Efficiency
1
Helpful
1
Navigation Ease
1
Cons
Formatting Issues
1
Limited Options
1
ScreenSteps features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
7.9
Policies and Controls
Average: 8.7
9.2
Ease of Use
Average: 9.0
Seller Details
Year Founded
2009
HQ Location
United States
Twitter
@screensteps
873 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
(277)4.5 out of 5
11th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Manager
    Industries
    • Consumer Services
    • Health, Wellness and Fitness
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture is a CRM tool designed to streamline customer management processes by providing a comprehensive history of customer interactions and robust features for tracking and analyzing customer data.
    • Reviewers frequently mention the tool's user-friendly interface, its ability to save time and improve productivity, and the valuable insights gained from its comprehensive customer interaction history and real-time reports.
    • Reviewers experienced occasional latency issues, slow loading times, and difficulties with tagging and fetching customer details, which sometimes affected workflow efficiency and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Helpful
    47
    Customer Support
    43
    Features
    43
    User Interface
    35
    Cons
    Delays
    27
    Slow Loading
    21
    Improvement Needed
    20
    Slow Performance
    20
    Ticketing Issues
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapture CX features and usability ratings that predict user satisfaction
    8.8
    Compliance
    Average: 8.8
    9.0
    Auditing
    Average: 8.5
    8.6
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    519 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Manager
Industries
  • Consumer Services
  • Health, Wellness and Fitness
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture is a CRM tool designed to streamline customer management processes by providing a comprehensive history of customer interactions and robust features for tracking and analyzing customer data.
  • Reviewers frequently mention the tool's user-friendly interface, its ability to save time and improve productivity, and the valuable insights gained from its comprehensive customer interaction history and real-time reports.
  • Reviewers experienced occasional latency issues, slow loading times, and difficulties with tagging and fetching customer details, which sometimes affected workflow efficiency and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Helpful
47
Customer Support
43
Features
43
User Interface
35
Cons
Delays
27
Slow Loading
21
Improvement Needed
20
Slow Performance
20
Ticketing Issues
19
Kapture CX features and usability ratings that predict user satisfaction
8.8
Compliance
Average: 8.8
9.0
Auditing
Average: 8.5
8.6
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
139 Twitter followers
LinkedIn® Page
www.linkedin.com
519 employees on LinkedIn®
(81)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 44% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Helpful
    27
    Intuitive
    23
    Features
    18
    Customer Support
    16
    Cons
    Limited Options
    10
    Missing Features
    10
    Learning Curve
    9
    Limited Customization
    8
    Slow Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zingtree features and usability ratings that predict user satisfaction
    9.1
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.5
    9.1
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 44% Mid-Market
  • 32% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Helpful
27
Intuitive
23
Features
18
Customer Support
16
Cons
Limited Options
10
Missing Features
10
Learning Curve
9
Limited Customization
8
Slow Performance
8
Zingtree features and usability ratings that predict user satisfaction
9.1
Compliance
Average: 8.8
8.7
Auditing
Average: 8.5
9.1
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
253 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
(867)4.4 out of 5
Optimized for quick response
30th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 41% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that consolidates reviews from various social platforms into one spot, provides insights into company performance, and allows users to manage business information across all major platforms from a single dashboard.
    • Users frequently mention the ease of use, the ability to manage multiple locations in one spot, the user-friendly interface, and the efficient customer support as positive aspects of Yext.
    • Users mentioned issues such as the platform signing out too quickly, inability to preview long posts, confusion due to numerous filters, difficulty in understanding some features, and delays in getting responses from the team when issues arise.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Customer Support
    126
    Helpful
    122
    Centralized Management
    104
    Features
    103
    Cons
    Poor Customer Support
    53
    Learning Curve
    51
    Difficult Learning
    43
    Learning Difficulty
    39
    Limited Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yext features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.5
    Auditing
    Average: 8.5
    8.8
    Policies and Controls
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,037 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 41% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that consolidates reviews from various social platforms into one spot, provides insights into company performance, and allows users to manage business information across all major platforms from a single dashboard.
  • Users frequently mention the ease of use, the ability to manage multiple locations in one spot, the user-friendly interface, and the efficient customer support as positive aspects of Yext.
  • Users mentioned issues such as the platform signing out too quickly, inability to preview long posts, confusion due to numerous filters, difficulty in understanding some features, and delays in getting responses from the team when issues arise.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Customer Support
126
Helpful
122
Centralized Management
104
Features
103
Cons
Poor Customer Support
53
Learning Curve
51
Difficult Learning
43
Learning Difficulty
39
Limited Features
38
Yext features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.5
Auditing
Average: 8.5
8.8
Policies and Controls
Average: 8.7
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,037 Twitter followers
LinkedIn® Page
www.linkedin.com
2,278 employees on LinkedIn®
(244)4.3 out of 5
15th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 48% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Access Ease
    2
    Agent Management
    2
    Cons
    Delays
    2
    Learning Curve
    2
    Notification Issues
    2
    Technical Issues
    2
    App Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.5
    8.8
    Policies and Controls
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,914 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    599 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 48% Mid-Market
  • 32% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Access Ease
2
Agent Management
2
Cons
Delays
2
Learning Curve
2
Notification Issues
2
Technical Issues
2
App Functionality
1
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.5
8.8
Policies and Controls
Average: 8.7
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,914 Twitter followers
LinkedIn® Page
www.linkedin.com
599 employees on LinkedIn®
30% off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 79% Small-Business
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Docsie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Content Management
    3
    Ease of Use
    3
    Features
    3
    Document Management
    2
    Layout Organization
    2
    Cons
    File Management
    3
    Missing Features
    2
    Bug Issues
    1
    Complexity
    1
    Complex Platform
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Docsie features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 79% Small-Business
  • 18% Enterprise
Docsie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Content Management
3
Ease of Use
3
Features
3
Document Management
2
Layout Organization
2
Cons
File Management
3
Missing Features
2
Bug Issues
1
Complexity
1
Complex Platform
1
Docsie features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.6
Ease of Use
Average: 9.0
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,296 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®