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Best Enterprise AI Agents For Business Operations

Matthew Miller
MM
Researched and written by Matthew Miller

Products classified in the overall AI Agents For Business Operations category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business AI Agents For Business Operations to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business AI Agents For Business Operations category.

In addition to qualifying for inclusion in the AI Agents For Business Operations category, to qualify for inclusion in the Enterprise Business AI Agents For Business Operations category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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20 Listings in Enterprise AI Agents For Business Operations Available

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    G2 Score
Microsoft Copilot
(88)4.4 out of 5
9th Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Microsoft Copilot
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Answers are just the beginning. Find out more about what you can do with AI-powered search.

    Users
    No information available
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft Copilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Helpful
    33
    Useful
    33
    Efficiency
    28
    Features
    28
    Cons
    Inaccuracy
    21
    Usage Limitations
    20
    Poor Understanding
    17
    Slow Performance
    17
    Context Understanding
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Copilot features and usability ratings that predict user satisfaction
    8.8
    Personalization
    Average: 8.7
    8.2
    Natural Language Understanding (NLU)
    Average: 8.6
    7.3
    Route To Human
    Average: 8.8
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,002,464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234,872 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Answers are just the beginning. Find out more about what you can do with AI-powered search.

Users
No information available
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 32% Enterprise
Microsoft Copilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Helpful
33
Useful
33
Efficiency
28
Features
28
Cons
Inaccuracy
21
Usage Limitations
20
Poor Understanding
17
Slow Performance
17
Context Understanding
16
Microsoft Copilot features and usability ratings that predict user satisfaction
8.8
Personalization
Average: 8.7
8.2
Natural Language Understanding (NLU)
Average: 8.6
7.3
Route To Human
Average: 8.8
8.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,002,464 Twitter followers
LinkedIn® Page
www.linkedin.com
234,872 employees on LinkedIn®
Ownership
MSFT
Read Microsoft Copilot Reviews
Kore.AI
(395)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a low-code, no-code platform designed to facilitate the creation of conversational AI, with features such as pre-packaged applications for various sectors, seamless integration with other APIs, and enterprise integrations for multiple third-party platforms.
    • Users like the platform's user-friendly interface, its flexibility and comprehensive integration options, the ease of developing features, and the helpfulness of the support team, with many praising its unmatched flexibility and the possibilities it offers in making conversational AI.
    • Users experienced issues with the platform's stability and performance, with some reporting that it can be slow to load content, has latency issues, and can sometimes display a blank screen, while others noted that it lacks certain functionalities, particularly for non-English languages, and that its initial setup requires a learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    172
    Features
    87
    Chatbot Development
    84
    Easy Creation
    64
    Integrations
    64
    Cons
    Usage Limitations
    43
    Slow Performance
    31
    Learning Curve
    29
    Slow Loading
    24
    Software Bugs
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.7
    9.2
    Natural Language Understanding (NLU)
    Average: 8.6
    9.0
    Route To Human
    Average: 8.8
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a low-code, no-code platform designed to facilitate the creation of conversational AI, with features such as pre-packaged applications for various sectors, seamless integration with other APIs, and enterprise integrations for multiple third-party platforms.
  • Users like the platform's user-friendly interface, its flexibility and comprehensive integration options, the ease of developing features, and the helpfulness of the support team, with many praising its unmatched flexibility and the possibilities it offers in making conversational AI.
  • Users experienced issues with the platform's stability and performance, with some reporting that it can be slow to load content, has latency issues, and can sometimes display a blank screen, while others noted that it lacks certain functionalities, particularly for non-English languages, and that its initial setup requires a learning curve.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
172
Features
87
Chatbot Development
84
Easy Creation
64
Integrations
64
Cons
Usage Limitations
43
Slow Performance
31
Learning Curve
29
Slow Loading
24
Software Bugs
24
Kore.AI features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.7
9.2
Natural Language Understanding (NLU)
Average: 8.6
9.0
Route To Human
Average: 8.8
9.0
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,627 Twitter followers
LinkedIn® Page
www.linkedin.com
1,163 employees on LinkedIn®

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Bizagi
(239)4.6 out of 5
Optimized for quick response
10th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bizagi is a low-code process automation platform designed to help organizations streamline their operations by connecting people, applications, robots, and information in a cohesive manner. This innov

    Users
    • Business Analyst
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 43% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bizagi is a business process management (BPM) solution that allows users to automate workflows, streamline processes, and increase operational efficiency.
    • Users like Bizagi's low-code management system, its intuitive interface, the ability to visually design workflows, and its drag and drop functionality which simplifies the creation of complex service processes.
    • Reviewers experienced issues with Bizagi such as a steep learning curve due to advanced rule syntax, time-consuming setup process, difficulties in setting up custom notifications, and problems with role-based access control.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bizagi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    40
    Integrations
    38
    Intuitive
    38
    Process Automation
    38
    Cons
    Missing Features
    24
    Performance Issues
    21
    Learning Curve
    20
    Complexity
    18
    Slow Performance
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bizagi features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bizagi
    Company Website
    Year Founded
    1989
    HQ Location
    1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
    Twitter
    @bizagi
    5,761 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    455 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bizagi is a low-code process automation platform designed to help organizations streamline their operations by connecting people, applications, robots, and information in a cohesive manner. This innov

Users
  • Business Analyst
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 43% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bizagi is a business process management (BPM) solution that allows users to automate workflows, streamline processes, and increase operational efficiency.
  • Users like Bizagi's low-code management system, its intuitive interface, the ability to visually design workflows, and its drag and drop functionality which simplifies the creation of complex service processes.
  • Reviewers experienced issues with Bizagi such as a steep learning curve due to advanced rule syntax, time-consuming setup process, difficulties in setting up custom notifications, and problems with role-based access control.
Bizagi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
40
Integrations
38
Intuitive
38
Process Automation
38
Cons
Missing Features
24
Performance Issues
21
Learning Curve
20
Complexity
18
Slow Performance
18
Bizagi features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.6
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Bizagi
Company Website
Year Founded
1989
HQ Location
1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
Twitter
@bizagi
5,761 Twitter followers
LinkedIn® Page
www.linkedin.com
455 employees on LinkedIn®
Get a quote
ClickUp
(10,339)4.7 out of 5
Optimized for quick response
5th Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
    • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
    • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.7
    Personalization
    Average: 8.7
    9.4
    Natural Language Understanding (NLU)
    Average: 8.6
    9.4
    Route To Human
    Average: 8.8
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
  • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
  • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
ClickUp features and usability ratings that predict user satisfaction
9.7
Personalization
Average: 8.7
9.4
Natural Language Understanding (NLU)
Average: 8.6
9.4
Route To Human
Average: 8.8
9.0
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
Genesys Cloud CX
(1,430)4.4 out of 5
Optimized for quick response
22nd Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    8.7
    Natural Language Understanding (NLU)
    Average: 8.6
    9.4
    Route To Human
    Average: 8.8
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
8.7
Natural Language Understanding (NLU)
Average: 8.6
9.4
Route To Human
Average: 8.8
8.5
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,509 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
Get a quote
LivePerson
(171)4.2 out of 5
Optimized for quick response
21st Easiest To Use in AI Agents For Business Operations software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 45% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Features
    12
    Ease of Use
    11
    Chat Features
    8
    Customer Support
    8
    Cons
    Missing Features
    8
    Limited Features
    7
    Learning Curve
    6
    Inadequate Reporting
    5
    Difficult Navigation
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.0
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    8.1
    Route To Human
    Average: 8.8
    8.1
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,853 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 45% Mid-Market
  • 37% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Features
12
Ease of Use
11
Chat Features
8
Customer Support
8
Cons
Missing Features
8
Limited Features
7
Learning Curve
6
Inadequate Reporting
5
Difficult Navigation
4
LivePerson features and usability ratings that predict user satisfaction
8.0
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
8.1
Route To Human
Average: 8.8
8.1
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,853 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Get a quote
Leena AI Autonomous Agent
(142)4.6 out of 5
15th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    30
    Customer Support
    29
    Efficiency
    27
    HR Management
    16
    Cons
    Technical Issues
    9
    Reporting Issues
    6
    AI Limitations
    4
    Poor Understanding
    4
    Software Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    9.1
    Natural Language Understanding (NLU)
    Average: 8.6
    8.7
    Route To Human
    Average: 8.8
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    132 West, 31st Street, Suite #1006, New York 10001
    Twitter
    @LeenaAI_
    340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    302 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 72% Enterprise
  • 23% Mid-Market
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
30
Customer Support
29
Efficiency
27
HR Management
16
Cons
Technical Issues
9
Reporting Issues
6
AI Limitations
4
Poor Understanding
4
Software Bugs
4
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
9.1
Natural Language Understanding (NLU)
Average: 8.6
8.7
Route To Human
Average: 8.8
8.9
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
132 West, 31st Street, Suite #1006, New York 10001
Twitter
@LeenaAI_
340 Twitter followers
LinkedIn® Page
www.linkedin.com
302 employees on LinkedIn®
Read Leena AI Autonomous Agent Reviews
Aisera
(130)4.4 out of 5
32nd Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Enterprise
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aisera is an AI tool designed to auto-resolve common service desk issues and integrates with platforms like ServiceNow and MS Teams.
    • Reviewers appreciate Aisera's ability to provide fast help, manage complex workflows, and offer robust tools for deflecting calls from busy service agents, along with its flexibility and numerous built-in features suitable for IT organizations.
    • Users mentioned that the setup of Aisera requires guidance, some workflows take time to fine-tune, the analytics feel limited, and there are issues with understanding questions, limited options within the product, and challenges with integrating enterprise apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aisera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    41
    Ease of Use
    39
    Customer Support
    36
    Automation
    26
    Customer Satisfaction
    26
    Cons
    Learning Curve
    17
    AI Limitations
    11
    Complexity
    9
    Inaccuracy
    9
    Steep Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aisera features and usability ratings that predict user satisfaction
    8.3
    Personalization
    Average: 8.7
    8.1
    Natural Language Understanding (NLU)
    Average: 8.6
    8.3
    Route To Human
    Average: 8.8
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aisera
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, CA
    Twitter
    @aisera_ai
    1,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    343 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Enterprise
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aisera is an AI tool designed to auto-resolve common service desk issues and integrates with platforms like ServiceNow and MS Teams.
  • Reviewers appreciate Aisera's ability to provide fast help, manage complex workflows, and offer robust tools for deflecting calls from busy service agents, along with its flexibility and numerous built-in features suitable for IT organizations.
  • Users mentioned that the setup of Aisera requires guidance, some workflows take time to fine-tune, the analytics feel limited, and there are issues with understanding questions, limited options within the product, and challenges with integrating enterprise apps.
Aisera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
41
Ease of Use
39
Customer Support
36
Automation
26
Customer Satisfaction
26
Cons
Learning Curve
17
AI Limitations
11
Complexity
9
Inaccuracy
9
Steep Learning Curve
9
Aisera features and usability ratings that predict user satisfaction
8.3
Personalization
Average: 8.7
8.1
Natural Language Understanding (NLU)
Average: 8.6
8.3
Route To Human
Average: 8.8
9.0
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Aisera
Company Website
Year Founded
2017
HQ Location
Palo Alto, CA
Twitter
@aisera_ai
1,527 Twitter followers
LinkedIn® Page
www.linkedin.com
343 employees on LinkedIn®
Get a quote
Guru
(2,153)4.7 out of 5
4th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a platform designed to provide easy access to resources and information, featuring an intuitive interface and an AI system for quick retrieval of relevant data.
    • Reviewers appreciate Guru's user-friendly design, its ability to efficiently share information within and outside departments, and its feature of providing accurate and up-to-date information in one place.
    • Users mentioned issues with Guru's search functionality requiring exact terms, the platform's inability to work offline, and the difficulty in managing the volume of information as it increases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    563
    Helpful
    321
    Comprehensive Information
    275
    Easy Access
    223
    Information Accuracy
    208
    Cons
    Inefficient Searching
    127
    Search Functionality
    112
    Search Functionality Issues
    110
    Inefficient Search
    105
    Inefficient Search Functionality
    101
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    8.1
    Natural Language Understanding (NLU)
    Average: 8.6
    9.0
    Route To Human
    Average: 8.8
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,665 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is an AI-powered knowledge management platform to find, document, and share information instantly.

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a platform designed to provide easy access to resources and information, featuring an intuitive interface and an AI system for quick retrieval of relevant data.
  • Reviewers appreciate Guru's user-friendly design, its ability to efficiently share information within and outside departments, and its feature of providing accurate and up-to-date information in one place.
  • Users mentioned issues with Guru's search functionality requiring exact terms, the platform's inability to work offline, and the difficulty in managing the volume of information as it increases.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
563
Helpful
321
Comprehensive Information
275
Easy Access
223
Information Accuracy
208
Cons
Inefficient Searching
127
Search Functionality
112
Search Functionality Issues
110
Inefficient Search
105
Inefficient Search Functionality
101
Guru features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
8.1
Natural Language Understanding (NLU)
Average: 8.6
9.0
Route To Human
Average: 8.8
9.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,323 Twitter followers
LinkedIn® Page
www.linkedin.com
1,665 employees on LinkedIn®
Read Guru Reviews
Observe.AI
(227)4.6 out of 5
Optimized for quick response
14th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    19
    Coaching
    14
    Efficiency
    14
    Accuracy
    11
    Cons
    Accuracy Issues
    12
    Inaccuracy
    11
    Inaccurate Data Analysis
    10
    Missing Features
    10
    Call Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    10.0
    Personalization
    Average: 8.7
    10.0
    Natural Language Understanding (NLU)
    Average: 8.6
    10.0
    Route To Human
    Average: 8.8
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,435 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    409 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 19% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
19
Coaching
14
Efficiency
14
Accuracy
11
Cons
Accuracy Issues
12
Inaccuracy
11
Inaccurate Data Analysis
10
Missing Features
10
Call Issues
7
Observe.AI features and usability ratings that predict user satisfaction
10.0
Personalization
Average: 8.7
10.0
Natural Language Understanding (NLU)
Average: 8.6
10.0
Route To Human
Average: 8.8
9.3
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,435 Twitter followers
LinkedIn® Page
www.linkedin.com
409 employees on LinkedIn®
Get a quote
IBM watsonx Assistant
(327)4.4 out of 5
39th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM watsonx Assistant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    AI Integration
    14
    NLP Capabilities
    13
    Understanding
    13
    Efficiency
    12
    Cons
    Learning Curve
    9
    Understanding Issues
    8
    Expensive
    7
    Complexity
    6
    Integration Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM watsonx Assistant features and usability ratings that predict user satisfaction
    8.9
    Personalization
    Average: 8.7
    9.1
    Natural Language Understanding (NLU)
    Average: 8.6
    8.8
    Route To Human
    Average: 8.8
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    709,764 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 37% Small-Business
IBM watsonx Assistant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
AI Integration
14
NLP Capabilities
13
Understanding
13
Efficiency
12
Cons
Learning Curve
9
Understanding Issues
8
Expensive
7
Complexity
6
Integration Issues
5
IBM watsonx Assistant features and usability ratings that predict user satisfaction
8.9
Personalization
Average: 8.7
9.1
Natural Language Understanding (NLU)
Average: 8.6
8.8
Route To Human
Average: 8.8
8.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
709,764 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
Ownership
SWX:IBM
Read IBM watsonx Assistant Reviews
Zendesk Support Suite
(6,222)4.3 out of 5
Optimized for quick response
12th Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.1
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    8.6
    Route To Human
    Average: 8.8
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.1
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
8.6
Route To Human
Average: 8.8
8.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,057 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
Ada
(154)4.6 out of 5
Optimized for quick response
30th Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    10
    Customer Support
    7
    Features
    7
    Easy Setup
    5
    Cons
    Integration Issues
    7
    Limited Features
    5
    Missing Features
    5
    Chat Management
    4
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.2
    Personalization
    Average: 8.7
    8.1
    Natural Language Understanding (NLU)
    Average: 8.6
    8.5
    Route To Human
    Average: 8.8
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,735 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    424 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
10
Customer Support
7
Features
7
Easy Setup
5
Cons
Integration Issues
7
Limited Features
5
Missing Features
5
Chat Management
4
Learning Curve
4
Ada features and usability ratings that predict user satisfaction
8.2
Personalization
Average: 8.7
8.1
Natural Language Understanding (NLU)
Average: 8.6
8.5
Route To Human
Average: 8.8
9.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,735 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
Verint Intelligent Virtual Assistant
(22)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Intelligent Virtual Assistant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Experience
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Engagement
    1
    Cons
    Access Limitations
    1
    AI Limitations
    1
    Connectivity Issues
    1
    Cost Limitations
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Intelligent Virtual Assistant features and usability ratings that predict user satisfaction
    7.2
    Personalization
    Average: 8.7
    9.2
    Natural Language Understanding (NLU)
    Average: 8.6
    6.7
    Route To Human
    Average: 8.8
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,297 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to

Users
No information available
Industries
No information available
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Verint Intelligent Virtual Assistant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Experience
1
Customer Support
1
Ease of Use
1
Easy Integrations
1
Engagement
1
Cons
Access Limitations
1
AI Limitations
1
Connectivity Issues
1
Cost Limitations
1
Expensive
1
Verint Intelligent Virtual Assistant features and usability ratings that predict user satisfaction
7.2
Personalization
Average: 8.7
9.2
Natural Language Understanding (NLU)
Average: 8.6
6.7
Route To Human
Average: 8.8
9.0
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,757 Twitter followers
LinkedIn® Page
www.linkedin.com
4,297 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Intelligent Virtual Assistant Reviews
Replicant
(44)4.7 out of 5
28th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    9.0
    Route To Human
    Average: 8.8
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
9.0
Route To Human
Average: 8.8
9.4
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
2 Twitter followers
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
Read Replicant Reviews
Topo.io
(101)4.9 out of 5
2nd Easiest To Use in AI Agents For Business Operations software
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reach the right leads with an AI sales agent custom trained on your business. The agent is trained to handle all outbound tasks automatically: finding the best leads in the industry-specific channels

    Users
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Topo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    75
    Time-saving
    41
    Efficiency
    37
    Helpful
    36
    Team Collaboration
    35
    Cons
    Design
    2
    Limited Features
    2
    Missing Features
    2
    Poor Analytics
    2
    Poor UI Design
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Topo.io features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Topo.io
    Company Website
    Year Founded
    2023
    HQ Location
    Paris, Ile-de-France
    Twitter
    @topo_io
    27 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reach the right leads with an AI sales agent custom trained on your business. The agent is trained to handle all outbound tasks automatically: finding the best leads in the industry-specific channels

Users
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
Topo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
75
Time-saving
41
Efficiency
37
Helpful
36
Team Collaboration
35
Cons
Design
2
Limited Features
2
Missing Features
2
Poor Analytics
2
Poor UI Design
2
Topo.io features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Topo.io
Company Website
Year Founded
2023
HQ Location
Paris, Ile-de-France
Twitter
@topo_io
27 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Get a quote
ViaSay
(50)4.6 out of 5
31st Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ViaSay features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    8.9
    Natural Language Understanding (NLU)
    Average: 8.6
    8.8
    Route To Human
    Average: 8.8
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,463 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
8.9
Natural Language Understanding (NLU)
Average: 8.6
8.8
Route To Human
Average: 8.8
9.7
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,463 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read ViaSay Reviews
Conversica
(186)4.5 out of 5
Optimized for quick response
29th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    13
    Helpful
    10
    Automation
    8
    Ease of Use
    8
    Business Growth
    6
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    5
    Poor Understanding
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.7
    9.0
    Natural Language Understanding (NLU)
    Average: 8.6
    9.1
    Route To Human
    Average: 8.8
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,380 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
13
Helpful
10
Automation
8
Ease of Use
8
Business Growth
6
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
5
Poor Understanding
5
Integration Issues
4
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.7
9.0
Natural Language Understanding (NLU)
Average: 8.6
9.1
Route To Human
Average: 8.8
9.1
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,380 Twitter followers
LinkedIn® Page
www.linkedin.com
125 employees on LinkedIn®
Get a quote
Fin by Intercom
(3,448)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
    • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
    • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    9.1
    Personalization
    Average: 8.7
    9.0
    Natural Language Understanding (NLU)
    Average: 8.6
    9.1
    Route To Human
    Average: 8.8
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
  • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
  • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
9.1
Personalization
Average: 8.7
9.0
Natural Language Understanding (NLU)
Average: 8.6
9.1
Route To Human
Average: 8.8
8.8
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,165 Twitter followers
LinkedIn® Page
www.linkedin.com
1,745 employees on LinkedIn®
Forethought AI
(147)4.3 out of 5
Optimized for quick response
34th Easiest To Use in AI Agents For Business Operations software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 63% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    17
    Artificial Intelligence
    12
    Customer Satisfaction
    12
    Customer Support
    12
    Ease of Use
    10
    Cons
    Cost
    4
    Expensive
    4
    Limited Customization
    3
    Time-Consuming
    3
    Challenging Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought AI features and usability ratings that predict user satisfaction
    7.9
    Personalization
    Average: 8.7
    8.4
    Natural Language Understanding (NLU)
    Average: 8.6
    9.0
    Route To Human
    Average: 8.8
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,749 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 63% Mid-Market
  • 22% Small-Business
Forethought AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
17
Artificial Intelligence
12
Customer Satisfaction
12
Customer Support
12
Ease of Use
10
Cons
Cost
4
Expensive
4
Limited Customization
3
Time-Consuming
3
Challenging Reporting
2
Forethought AI features and usability ratings that predict user satisfaction
7.9
Personalization
Average: 8.7
8.4
Natural Language Understanding (NLU)
Average: 8.6
9.0
Route To Human
Average: 8.8
9.1
Has the product been a good partner in doing business?
Average: 9.3
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,749 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
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