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What I like best about Qtrac is it's functionality, ease of use and great customer support. Qtrac queing system greatly improved our client's experience. We went from paper sign-in to Qtrac and our client's are so happy we finally implemented Qtrac queuing. Review collected by and hosted on G2.com.
I can't say there's anything I dislike about Qtrac- when we first launched, there was some anticipated growing pains but with the help of their customer support team, we were able to move foward quickly! Review collected by and hosted on G2.com.
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Qtrac would be our third vendor for a line management solution. We are happy with our selection. Some of the previous vendors didn't have an efficient customer service team or didn't quite have the infrastructure. The system always runs as it should, we haven't experienced issues we previously saw with the other vendors.
Kiosks and monitors have been easy to manage, and their ticket roll is 600+ feet, which saves us time from changing the kiosk paper. Qtrac has been a great solution. Anytime we have an issue their live chat has been very quick, helpful and easy to use. Their Kiosk came installed with all the software, so all we needed to do was put them in place. Reporting is nice and easy, and staff find it easy to call customers up to a window.
We recently asked if the system would allow customers to receive a notification if they didn't check-in to their appointment. The system didn't have the feature and the support team began working on it with frequent updates. It's nice to know that they are willing to add features that best fit our processes.
Staff found implementation easy, they picked up it quickly and without any issues.
Their team has been great, I have had a very positive experience with Laura, Omkar, Mike, Gabriel, Sean and so many more from their help desk team! Review collected by and hosted on G2.com.
I dislike how to set up monitors. I know it's a one-time process, but to connect the device the it will send a device code (alpha and numberic) that you need to copy over to the monitor. It can be difficult when trying to type and holding a keyboard with one had. Review collected by and hosted on G2.com.
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With Qtrac we were able to streamline our process and provide the best possible experience for potential customers and partners. Loved how customizable and user friendly the platform is! The team that helped us do our implementation was beyond helpful and got everything set up insanely fast! Review collected by and hosted on G2.com.
Currently the only downfall to the platform is that I cannot run reports myself, but the team is very quick on getting me the reports I need following each event. Review collected by and hosted on G2.com.
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The system is very easy to use. Customer like it and it makes the work flow a lot smoother. Review collected by and hosted on G2.com.
Thereis really nothing bad I can say about it. Review collected by and hosted on G2.com.
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The convenience and personal control that the system offers. Straight through process with no external interface. I am able to fully complete scheduling on my own. Excellent customer support and wide offering . Review collected by and hosted on G2.com.
Nothing I enjoy using the platform and it supports easy integration and enhanced service delivery. Review collected by and hosted on G2.com.
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What I like best about Qtrac virtual queuing system is that it is extremly user friendly. It is very easy to use and train new staff on. More so, I have had the best expierence working with the Qtrac team. The implentation and customer support have been above and beyond. We use Qtrac 5 days a week, 8 am to 5 pm, and it has been great! Review collected by and hosted on G2.com.
The only feature, I wish I had access to was to run my own Qtrac reports. However, the Q trac support team, proves this information quickly once asked. Review collected by and hosted on G2.com.
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Industry agnostic, ease of customization, no hardware. Review collected by and hosted on G2.com.
The solution is not yet adopoted by large companies in Europe. Review collected by and hosted on G2.com.
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Customer support if very good. When we find bugs, these are always addressed very swiftly. Review collected by and hosted on G2.com.
It is not as intuative as develepers think. In order to make every day changes (for example changing hours of operation for only 1 queue in a location) you have to go to multiple areas of the website.
Additionally, making changes to communication is not intuative as you also have to make simialr changes across mutlitple areas. This causes a high liklihood of human erro. Review collected by and hosted on G2.com.
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Seamless set up and implementation process and great customer support Review collected by and hosted on G2.com.
Sometimes the texting process is a little slow Review collected by and hosted on G2.com.
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The reporting, customer support and interface is pretty good Review collected by and hosted on G2.com.
Its kind of complicated workflow for our customers, too many steps for people who are not tech savy. Review collected by and hosted on G2.com.
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