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Qtrac Virtual Queuing and Appointment Scheduling Platform
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Qtrac Virtual Queuing and Appointment Scheduling Platform
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4.7 out of 5 stars
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Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details - Page 4

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Qtrac Virtual Queuing and Appointment Scheduling Platform Overview

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What is Qtrac Virtual Queuing and Appointment Scheduling Platform?

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterprise businesses. Qtrac's solutions: - Enhance the customer experience - Effectively schedule customer appointments - Eliminate lines - Grow sales - Help you develop data-driven customer strategies With more than 40 years of queuing experience, Qtrac's team of virtual queuing professionals are dedicated to improving the customer journey by focusing on the way people interact with your physical stores and maximizing the overall customer experience. Qtrac is an integral part of DMV offices, state and local government agencies, universities, retail stores, financial insitutions, healthcare companies, and more across North America. Organizations such as Ace Hardware, San Diego State University, U.S. Cellular, Lufthansa Airlines trust Qtrac for crowd control, virtual queuing, and appointment scheduling solutions. Ready to harness an integrated portfolio of customizable virtual queuing, with easy in-store team member adoption, that helps your organization optimize customer flow, accelerate throughput, and increase service efficiency? See the experience at www.qtrac.com.

Qtrac Virtual Queuing and Appointment Scheduling Platform Details
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Qtrac Virtual Queuing and Appointment Scheduling Platform Community
Languages Supported
German, English, French, Hebrew, Spanish, Chinese (Simplified)
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Product Description

Lavi Industries is the leading manufacturer of queue management technologies and customer flow solutions in North America. We improve the customer experience by focusing on the way people interact with your business. After all, these interactions — the customer journey — play a key role in the overall health of every company. Our team of dedicated professionals use their knowledge and manufacturing expertise to create an integrated portfolio of analytics software, queuing solutions, signage systems, and store fixtures that help companies optimize customer flow, speed throughput, and increase service efficiency.

How do you position yourself against your competitors?

Qtrac make it our business to know your business -- Our high-touch consultative approach means that we get to know you, your business, and your customers to create a custom queuing solution tailored to your specific business needs.

Qtrac knows the right questions to ask -- Our questions are geared toward understanding your needs and those of your customers. But we don’t stop there. We continue planning, iterating, and testing until the queuing system aligns to meet your business requirements.

Dedicated Project Management -- Your very own Qtrac Team works hand-in-hand with you from beginning to end—assisting with configurations, design, reporting, and anything else you need.

Seller

Lavi Industries

Description

Lavi Industries is a company specializing in queue management systems and crowd control solutions. Their offerings include innovative technologies for virtual queuing, electronic queuing systems, and customer service enhancement tools. Lavi Industries' flagship product, Qtrac, utilizes advanced software to optimize customer flow and improve service efficiency in various settings, such as retail environments, airports, and public venues. The company is committed to enhancing customer experiences through tailored solutions that streamline operations and reduce wait times.

Overview Provided by:
Stephen Lackey

Recent Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews

ES
Edward S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Laura is awesome. She is very knowledgeable, allways willing to help and has a wonderful demeanor."
The system is very easy to use. Customer like it and it makes the work flow a lot smoother.
Read more
Marilyn B.
MB
Marilyn B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Qtrac has Greatly Improved our Service Outcomes!!"
What I like best about Qtrac is it's functionality, ease of use and great customer support. Qtrac queing system greatly improved our client's exper...
Read more
AR
Adam R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very happy we switched to Qtrac"
Qtrac would be our third vendor for a line management solution. We are happy with our selection. Some of the previous vendors didn't have an effici...
Read more

Qtrac Virtual Queuing and Appointment Scheduling Platform Pricing

Waitlist Starter
Starting at $531.00
1 Location Per Month
Queuing Professional (Most Popular)
Starting at $648.00
1 Location Per Month
Enterprise Suite
Starting at $774.00
1 Location Per Month
See all 3 Qtrac Virtual Queuing and Appointment Scheduling Platform pricing levels

Qtrac Virtual Queuing and Appointment Scheduling Platform Media

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Give it a Try!
Pull out the camera on your phone and scan me! Or, text your name to 1-661-215-8245.
Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Simple QR Code Check-In
Easily allow customers to check-in for services upon arrival.
Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - In-Store Virtual Queue
Customers can shop while they wait in a virtual line for their in-store service.
Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - User View Example
A white-labeled and easy-to-use experience for the customer.
Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Organized Agent Queue and View
Enable your team members to easily see who is next in line, what their needs are, and effectively communicate with the customers.
Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Easy Customization
Ask questions that are most relevant to your business with the ability to customize the customer experience.
Answer a few questions to help the Qtrac Virtual Queuing and Appointment Scheduling Platform community
Have you used Qtrac Virtual Queuing and Appointment Scheduling Platform before?
Yes

45 Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews

4.7 out of 5
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45 Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews
4.7 out of 5
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45 Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews
4.7 out of 5
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GM - Technical
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Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The completeness of the application, it caters for all our needs. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I found nothing to dislike. All the problems we experienced were problems with the hardware we decided to use, which Qtrac was a great help in resolving. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Most importantly, our customers love it. The standing around and having to watch for people pushing in has been eliminated, making for a relaxed customer experience. Review collected by and hosted on G2.com.

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D
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

This has been a game changer for our hospital. Easy to use, helpful for clients. Qtrac team is amazing to work with. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I have no dislikes.everything has been wonderful. Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

Alex and qtrac team have been amazing and wonderful Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Clients are getting up to date real time text messages and it has allowed us a much smoother flow in the hospital. Review collected by and hosted on G2.com.

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Verified User in Retail
CR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Outside of the robust platform for all of our queueing needs, Alek and his amazing support team have been extremely helpful in getting us setup and helping with any issues that arise. They have saved me so much time! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

There is nothing I dislike about Qtrac. It has worked great. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

We were having extremely long lines along with a challenging customer experience. Now our customers get checked in with their mobile devices and can continue shopping while we prepare for their service. Review collected by and hosted on G2.com.

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Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Helpful team. Quick Service. Anu was good, and Alek was always on top of things for my request and setup inquiry. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

It took many emails to fix a request properly. A manager needed to give an unsatisfactory comment before the fix kicked in. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

I contacted Qtrac for the initial setup of a monitor TV. We troubleshot the issue. I contacted them also to set up the iPad for the greeters. Review collected by and hosted on G2.com.

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MS
Strategic Business Development Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Qtrac is simple and easy to use for both user and customer! Their attention to detail, prompt responses, thorough vetting was perfect and a breath of fresh air! I've been in many collaborations in my time, and this project has been the best! The standards in place at Lavi Industries are extraordinary! Anu, Joanna, and Alex were so awesome! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I have nothing negative to say to this system. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Problems we're solving is upset customers due to skipping in line, data to backup peak times, staffing levels, additional training if needed due to wait times etc. Review collected by and hosted on G2.com.

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Verified User in Government Administration
CG
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I like that every aspect of Qtrac scheduling is from one central interface.

The implementation team was also very successful in interacting with our project team and stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I think the Qtrac scheduling interface could use a bit more updating and modern look. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Qtrac allows our centers to schedule customers for appointments from our main website. This capability provides our customers to interact with our centers based on their desired availability. Review collected by and hosted on G2.com.

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Beth D.
BD
Accounting Technician
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Easy to use and text feature is awesome. The team of professionals from start to finish were able to get us set up and running within just a few weeks. They were great to work with! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I have no words to the negative. This product is great in every way. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Our lobbies are empty, no lines outside making customer service a great experience. Benefits are that we now have a way to measure how many customers we serve, and what their most common needs are. Review collected by and hosted on G2.com.

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TW
Customer Support Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Everything from the customer queue management options to the reporting to the support. All-around excellent experience for us and our customers. We have been very pleased with all facets of the Lavi product from implementation. to daily use, to reporting, to new features and enhancements. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

There is not anything that comes to mind that I dislike about Lavi. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

We have completed changed how we manage our customer flow from providing online scheduler options to mobile queuing and virtual lines. With the pandemic, our customers expect technology to improve their experience and minimize their risk of exposure. Lavi's current and upcoming features allow us to meet and exceed customer expectations. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The system is very customizable to meet the specific requirements of the entity. Support is great Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Nothing to dislike as it meets all the established requirements by our entity Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

There will be fewer people at the same time in our premises during the pandemic. Review collected by and hosted on G2.com.

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Verified User in Banking
CB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

We were able to configure the system any way we wanted. Qtrac team was there from day one to assist us!

Alek and his Help Desk has fantastic response and resolution times! Following SLA's and always cheerful and innovative with solutions! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Nothing to dislike! I wish we knew about this product sooner! Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

Call them and schedule a demo!

You will not be disappointed in what these guys can do! Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

We improved wait times for our customers.

Improved customer satisfaction experience by over 20%, proved with the automated reports provided by Qtrac. Review collected by and hosted on G2.com.

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Qtrac Virtual Queuing and Appointment Scheduling Platform Categories on G2
Queue Management
Queue Management

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