Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details - Page 3

Flexibility: the system is very configurable, the implementation team from Lavi is very customer-focused. Out of the box comes a very functional system, but working with Lavi turned this system into a perfect solution.

Customer Focus: Lavi Industries is extremely focused on the customer. They respond to requests immediately. Most importantly, they listen and understand the customer. Review collected by and hosted on G2.com.

I have discovered nothing to my dislike about the Qtrac system or Lavi Industries. Review collected by and hosted on G2.com.

The Virtual Queue software elevated the customer service level in our office by removing a lobby of customers stuck waiting for their turn. The freedom the Virtual Queue provides our customers, makes the visit to the DMV more pleasant. Customers register with the queue and then based on their line position will have the ability to run other errands, get a coffee or bite to eat and are no longer forced to sit in a lobby for unforseen times. This system alleviates stress on our customers which in return alleviates stress on our employees. It is a WIN-WIN system for a DMV. The system also provides ways to communicate with the customer if situations come up before it is their turn. We can provide additional information for the customer based on the reason for their visit. This helps the customer be more prepared for their visit and we experience less turnaways and multiple visits by our customers to get their transaction processed. This system has also provided help with the current issues surrounding COVID-19, helping with social distancing and keeping customers from a confined space for long amounts of time. Review collected by and hosted on G2.com.

There is nothing that we dislike about the Queue system. We wish we would have found it sooner. Review collected by and hosted on G2.com.

I like that consumers receive SMS confirmations in real-time for confirmations and appointment updates. If they have any questions they can also chat with a real human. Review collected by and hosted on G2.com.

Qtrac should explore adding alternative messaging channels such as Whatsapp and RCS. These channels offer a richer messaging experience and should improve the customer experience as a whole. Review collected by and hosted on G2.com.

Ease of use. Professional and experienced team to set this up and they tailored it to our needs. This product truly set us apart from our competitors. Review collected by and hosted on G2.com.

No dislikes. The product and support team truly exceeded our expectations. Review collected by and hosted on G2.com.

The system is awesome and easy to use. The team we are working with is even better. The quickness in which they're able to make integration changes is great Review collected by and hosted on G2.com.

The only thing I can think of would be the system's inability to send automatic emails much like the SMS capability Review collected by and hosted on G2.com.

its very user-friendly and interactive and help to align the sechduling Review collected by and hosted on G2.com.

ease of automated communication/email probably. Review collected by and hosted on G2.com.

Qtrac is a great tool to help manage out ou customers, is efficient, and very user-friendly. Review collected by and hosted on G2.com.

There is not much to dislike, customer service and quick and efficient. Review collected by and hosted on G2.com.

Auto-SMS messaging for communication to students. Review collected by and hosted on G2.com.

The system is built for each user to provide the service to the students who visit our office. However, we use a front desk of workers who check visitors in and direct them to the service providers. Review collected by and hosted on G2.com.

THE INTERACTIVE INTERFACE ALLOWS USERS TO SEE REAL WAIT TIMES FOR CUSTOMERS AND ALSO ALLOWS US TO HIGHLIGHT SENIOR CITIZENS DURING THIS HEALTH-CONSCIOUS TIME. Review collected by and hosted on G2.com.

I HAVE NO TRUE DISLIKES, IT WOULD BE COOLER IF WE COULD DRAG THE LISTED USERS IN THE CORRECT ORDER WITH ADJUSTMENTS TO THE UI INSTEAD OF SELECTING HOW MANY SPOTS BACKWARDS. Review collected by and hosted on G2.com.

The product is very easy to use and gets the job done. Setup to days and not weeks and the customer support is top-notch. Our customers loved the experience. Review collected by and hosted on G2.com.

Nothing. Everything works as advertised. Review collected by and hosted on G2.com.