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IBM Business Automation Workflow (BAW) Reviews & Product Details

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Arfat M.

junior support engineer

Enterprise (> 1000 emp.)

4/10/2020

"All in One - Best class High capacity IBM"

5/5

What do you like best about IBM Business Automation Workflow (BAW)?

All applications in one product. Smooth Operation. High capacity. Can cover thousands of users. Can create different profiles which indeed management become easier. Easy to understand as well Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

Maintenance needed from time to time. As well monitoring needed. Review collected by and hosted on G2.com.

IBM Business Automation Workflow (BAW) Overview

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What is IBM Business Automation Workflow (BAW)?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations

IBM Business Automation Workflow (BAW) Details

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IBM Business Automation Workflow (BAW) Community

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Product Description

Automate your digital workflows, from straight-through or human-assisted processes to managing complex cases be it on-premise or on Cloud

Seller

IBM

Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

Overview Provided by:

Naomi Sherry

IBM Business Automation Workflow (BAW) Media

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Mohamed Ghazali M.

Business Automation Architect

Enterprise (> 1000 emp.)

7/2/2025

"Enterprise-Grade Workflow Automation with Deep Integration Capabilities"

5/5

What do you like best about IBM Business Automation Workflow (BAW)?

IBM BAW offers a powerful platform for modeling, automating, and monitoring business processes at scale. It supports both BPMN workflows and case management in a unified environment, which is ideal for complex enterprise scenarios. The integration with external systems via REST, SOAP, and Java connectors is robust, and the visibility into process performance through dashboards is a huge plus for operations and compliance teams. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

The learning curve is steep—BAW requires skilled resources to design, deploy, and maintain workflows efficiently. UI/UX for end users and developers still feels dated compared to modern low-code platforms. Deployment pipelines can be complex, and syncing between environments (especially PROD and DR) isn’t seamless out of the box. Review collected by and hosted on G2.com.

What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you?

IBM BAW is helping us automate complex, high-volume business processes across departments while maintaining compliance and control.

In our banking environment, we use BAW to streamline processes like salary processing, loan approvals, customer onboarding, and exception handling. These were previously fragmented, manual, and error-prone. With BAW, we now have:

End-to-end process visibility and tracking

Enforced SLAs and approvals

Reduced human error and processing time

Integration with core banking, middleware, and external APIs (e.g., GOSI, Mudad, Equation)

The biggest benefit is operational efficiency with full auditability, allowing us to meet regulatory requirements without sacrificing speed. It also gives business users real-time insights through dashboards and performance metrics, enabling better decision-making. Review collected by and hosted on G2.com.

Domingos Q.

Analista de sistema IBM

Mid-Market (51-1000 emp.)

4/2/2024

"Evaluation of BWA"

4.5/5

What do you like best about IBM Business Automation Workflow (BAW)?

BWA helps a lot in the automation of business process modeling, it allows us to automate and optimize complex workflows, as well as connect with IBM Blueworklive (i.e., extract the flow created there), which enables organizations to improve operational efficiency and agility. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

Since I don't usually use other similar tools because there hasn't been a need, I can't find a limitation in the tools as they vary according to the needs and experience of each user. Review collected by and hosted on G2.com.

Joao H.

IT Supervisor

Enterprise (> 1000 emp.)

11/25/2024

"We use BAW tools in some applications for document control and hiring processes."

4.5/5

What do you like best about IBM Business Automation Workflow (BAW)?

The performance and ease of application. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

The layout for the end user is not very inspiring and appears to be outdated Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

11/25/2024

"Partnership with IBM"

4.5/5

What do you like best about IBM Business Automation Workflow (BAW)?

Good tool for BPM, we must explore it more Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

Support sometimes leaves something to be desired, we must explore more Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

3/27/2024

"Streamlined Workflow Automation with IBM Business Automation Workflow"

5/5

What do you like best about IBM Business Automation Workflow (BAW)?

The standout feature of IBM Business Automation Workflow is its seamless integration capability with other tools via IBM App Connect, enabling the construction of complex workflows and customized tests. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

I have not encountered any drawbacks or negative aspects while using IBM Business Automation Workflow; it excels in meeting my workflow automation needs efficiently. Review collected by and hosted on G2.com.

What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you?

IBM Business Automation Workflow solves the challenge of automating corporate workflows, streamlining business processes, reducing manual errors, and improving overall operational efficiency. This benefits me by ensuring smoother workflow execution, faster task completion, and better resource utilization within my organization. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

4/24/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Evaluating BAW"

5/5

What do you like best about IBM Business Automation Workflow (BAW)?

What I appreciated the most is the ease of usability. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

The very high cost in the implementation of solutions using BAW. Review collected by and hosted on G2.com.

Noman L.

Market Insights Leader

Information Technology and Services

Mid-Market (51-1000 emp.)

10/25/2022

"The automation solution of the twenty-first century, as I have come to know it, in full."

4.5/5

What do you like best about IBM Business Automation Workflow (BAW)?

I like how flexible it is, and how we can develop processes ranging from the most basic to the most complex with no coding necessary. This helps us increase productivity and alleviate some of the challenges and limitations of working remotely. Direct processing eliminates the need for human labor, which enables businesses to increase their output and better respond to shifting consumer requirements. The user interface and overall user experience (UX) are top-notch, and I find that it tremendously improves the journeys of my clients to become pleased and repeat customers. The user interface uses artificial intelligence to gather opportunities from each workflow contact. IBM Business Automation Workflow is one of the best products currently available on the market because it is the only comprehensive automation software that is currently on the market. This makes it extremely helpful to us in coordinating all of our business processes and models through automated workflows. Our staff is better able to gain perspective and make decisions that are more informed moving ahead as a result of the utilization of predictive analysis. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

Everything is satisfactory, except for the delayed assistance from IBM. One aspect of this product that I do not like is how expensive it is; as a result, most small businesses and medium-to-small enterprises (SMEs) do not test out this Automation solution owing to the high cost of its licenses and budgets. Review collected by and hosted on G2.com.

What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you?

Its purpose is to streamline processes and hasten enterprise expansion by relying less on human labor and more on the capabilities of artificial intelligence and machine learning. We can provide better analysis of our clients' complicated workflows thanks to this tool. Hundreds of requests from businesses wanting to undergo digital transformation have come in recently, and this trend is only expected to accelerate as more and more small and medium-sized enterprises (SMBs) join the automation revolution. We can now develop AI-powered apps using low-code tools at record speed, delegate jobs to bots, and monitor performance across teams using a unified control panel. We began the transition to remote operations on day one of the first weeks of the CoVID-19 lockdown, and that's when we concluded that business automation is an absolute necessity in the twenty-first century. It was something we did for businesses before, but it never really stood out as a priority. We have been working remotely since we saw the incredible benefits after only two months of implementing full-scale company automation. Review collected by and hosted on G2.com.

Felipe V.

Specialist in BPM Systemas

Mid-Market (51-1000 emp.)

10/14/2022

"Tudo o que o negócio precisa em uma única solução BPM"

5/5

What do you like best about IBM Business Automation Workflow (BAW)?

It is easy to work with IBM BAW. A tool just for designing process flows, developing decisions in the flows, and designing screens/forms for users with the ease of drag and drop ready-made components. The development of SOAP or REST integration with other systems is also easy and simple. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

The management of process data is good, but it is not directly linked to business data. It could improve the management of process data along with business data, without the need for other IBM tools or taking the data to external tools. Review collected by and hosted on G2.com.

Abeer M.

Lead Data Analyst

Marketing and Advertising

Mid-Market (51-1000 emp.)

7/3/2022

"My detailed experience with the automation solution of this century"

4.5/5

What do you like best about IBM Business Automation Workflow (BAW)?

I like the flexibility and the way it enables us to create simple to complex workflows without a single line of code to improve productivity and reduce the complexities and limitations of working remotely. Manual labor is reduced to a minimum through direct processing to improve productivity and meet fluctuating customer requirements. I really love the user-interface and the great UX for the straightforward customer journey with the help of AI to identify opportunities from every interaction in the workflow. We consider this solution one of the greatest tools in the market overall, and no other software is as beneficial to us as IBM Business Automation Workflow, It's the only full-scale automation software in the market, assisting us in orchestrating all of our business processes and models through automated workflows. It provides insights through predictive analysis, assisting our employees in making better business decisions in the future. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

One critical issue that we never expected to go through while on IBM, When the business has a large dataset and the workload goes heavier and heavier until it freezes/crashes (sometimes), and sometimes it just goes heavy for a while and then gets back to smoothness, I hope we can find out what's causing this since we experienced this with our clients too. And we believe this tool should be for everyone and not only enterprises, and we already implement it for SMB, but we don't find it fair enough with the pricing. In this case, it needs to be improved for them as their usage is never the same as enterprises and a flexible license is all that we/they wish for. Review collected by and hosted on G2.com.

What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you?

This tool is designed to automate work and accelerate business growth by reducing manual efforts and giving space to the power of AI and ML to handle your operation and be your super digital assistant. It's helping us to analyze complex workflows for our clients. SMB to Enterprises are transforming now to automation and the new era is on peak now and we're getting hundreds of requests from companies who are planning to go for digital transformation. We are able now to design AI-powered applications with low-code tools seamlessly in no-time, assign tasks to bots, and track performance across departments in one dashboard. We started on day one of the first week of the lock-down of CoVID-19 to switch the entire operation to remotely, and that was the moment we realized how essential business automation is a must-have tool of this century and for every company. We used to implement it for businesses already, but it wasn't so essential to us. We couldn't believe the outstanding results we've gained after the first 2 months of utilizing the entire business automation and we've been remotely since that day. Review collected by and hosted on G2.com.

Imtiaz Ahmed M.

Senior Consultant Process Automation

Enterprise (> 1000 emp.)

1/17/2022

"IBM BAW/BPM Implementation and its benefits for the Industries using Automation Technologies"

4/5

What do you like best about IBM Business Automation Workflow (BAW)?

IBM BPM/BAW is the best business processes automation product and any organization can take benefit from it by developing business processes in BAW to increase time efficieny and business growth and using this organizations can track/minimize loopholes in the process and their manpower smartly. Organizations can reduce a lot of their time spent in manual activities with the help of automation. Everything can be tracked and improved using automation and there is a way to create a paperless environment, everything is on the system (CLOUD).

I am a professional consultant and have implementation experience as an IBM BPM/BAW automation specialist, I've implemented this product in multiple banks and worked globally on this product from the technical side. Review collected by and hosted on G2.com.

What do you dislike about IBM Business Automation Workflow (BAW)?

Everything is good enough, but the support from IBM is slow. One thing which I don't like, this product is very costly that's why small industries or SMEs don't try this Automation product due to its expensive license cost/budgeting. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Business Automation Workflow (BAW):

I would recommend all the stakeholders that must try this product if they are looking for automation and their organization growth in the perspective of time and cost-efficiency. Organizations should automate all business processes as now is the digital era and everything should be on track using a single click. Review collected by and hosted on G2.com.

What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you?

I've achieved the benefits of time-saving and efficiency in the daily/routine work and its tracking in the multiple projects on which I had worked. With the usage of this product, teams got amazing results and outcomes and their targets due to the automation and less human intervention. Review collected by and hosted on G2.com.