IBM Business Automation Workflow (BAW) Reviews & Product Details

IBM BAW offers a powerful platform for modeling, automating, and monitoring business processes at scale. It supports both BPMN workflows and case management in a unified environment, which is ideal for complex enterprise scenarios. The integration with external systems via REST, SOAP, and Java connectors is robust, and the visibility into process performance through dashboards is a huge plus for operations and compliance teams. Review collected by and hosted on G2.com.

The learning curve is steep—BAW requires skilled resources to design, deploy, and maintain workflows efficiently. UI/UX for end users and developers still feels dated compared to modern low-code platforms. Deployment pipelines can be complex, and syncing between environments (especially PROD and DR) isn’t seamless out of the box. Review collected by and hosted on G2.com.

BWA helps a lot in the automation of business process modeling, it allows us to automate and optimize complex workflows, as well as connect with IBM Blueworklive (i.e., extract the flow created there), which enables organizations to improve operational efficiency and agility. Review collected by and hosted on G2.com.

Since I don't usually use other similar tools because there hasn't been a need, I can't find a limitation in the tools as they vary according to the needs and experience of each user. Review collected by and hosted on G2.com.

The performance and ease of application. Review collected by and hosted on G2.com.

The layout for the end user is not very inspiring and appears to be outdated Review collected by and hosted on G2.com.

Good tool for BPM, we must explore it more Review collected by and hosted on G2.com.

Support sometimes leaves something to be desired, we must explore more Review collected by and hosted on G2.com.

The standout feature of IBM Business Automation Workflow is its seamless integration capability with other tools via IBM App Connect, enabling the construction of complex workflows and customized tests. Review collected by and hosted on G2.com.

I have not encountered any drawbacks or negative aspects while using IBM Business Automation Workflow; it excels in meeting my workflow automation needs efficiently. Review collected by and hosted on G2.com.

What I appreciated the most is the ease of usability. Review collected by and hosted on G2.com.

The very high cost in the implementation of solutions using BAW. Review collected by and hosted on G2.com.

I like how flexible it is, and how we can develop processes ranging from the most basic to the most complex with no coding necessary. This helps us increase productivity and alleviate some of the challenges and limitations of working remotely. Direct processing eliminates the need for human labor, which enables businesses to increase their output and better respond to shifting consumer requirements. The user interface and overall user experience (UX) are top-notch, and I find that it tremendously improves the journeys of my clients to become pleased and repeat customers. The user interface uses artificial intelligence to gather opportunities from each workflow contact. IBM Business Automation Workflow is one of the best products currently available on the market because it is the only comprehensive automation software that is currently on the market. This makes it extremely helpful to us in coordinating all of our business processes and models through automated workflows. Our staff is better able to gain perspective and make decisions that are more informed moving ahead as a result of the utilization of predictive analysis. Review collected by and hosted on G2.com.

Everything is satisfactory, except for the delayed assistance from IBM. One aspect of this product that I do not like is how expensive it is; as a result, most small businesses and medium-to-small enterprises (SMEs) do not test out this Automation solution owing to the high cost of its licenses and budgets. Review collected by and hosted on G2.com.

It is easy to work with IBM BAW. A tool just for designing process flows, developing decisions in the flows, and designing screens/forms for users with the ease of drag and drop ready-made components. The development of SOAP or REST integration with other systems is also easy and simple. Review collected by and hosted on G2.com.

The management of process data is good, but it is not directly linked to business data. It could improve the management of process data along with business data, without the need for other IBM tools or taking the data to external tools. Review collected by and hosted on G2.com.

I like the flexibility and the way it enables us to create simple to complex workflows without a single line of code to improve productivity and reduce the complexities and limitations of working remotely. Manual labor is reduced to a minimum through direct processing to improve productivity and meet fluctuating customer requirements. I really love the user-interface and the great UX for the straightforward customer journey with the help of AI to identify opportunities from every interaction in the workflow. We consider this solution one of the greatest tools in the market overall, and no other software is as beneficial to us as IBM Business Automation Workflow, It's the only full-scale automation software in the market, assisting us in orchestrating all of our business processes and models through automated workflows. It provides insights through predictive analysis, assisting our employees in making better business decisions in the future. Review collected by and hosted on G2.com.

One critical issue that we never expected to go through while on IBM, When the business has a large dataset and the workload goes heavier and heavier until it freezes/crashes (sometimes), and sometimes it just goes heavy for a while and then gets back to smoothness, I hope we can find out what's causing this since we experienced this with our clients too. And we believe this tool should be for everyone and not only enterprises, and we already implement it for SMB, but we don't find it fair enough with the pricing. In this case, it needs to be improved for them as their usage is never the same as enterprises and a flexible license is all that we/they wish for. Review collected by and hosted on G2.com.

IBM BPM/BAW is the best business processes automation product and any organization can take benefit from it by developing business processes in BAW to increase time efficieny and business growth and using this organizations can track/minimize loopholes in the process and their manpower smartly. Organizations can reduce a lot of their time spent in manual activities with the help of automation. Everything can be tracked and improved using automation and there is a way to create a paperless environment, everything is on the system (CLOUD).

I am a professional consultant and have implementation experience as an IBM BPM/BAW automation specialist, I've implemented this product in multiple banks and worked globally on this product from the technical side. Review collected by and hosted on G2.com.

Everything is good enough, but the support from IBM is slow. One thing which I don't like, this product is very costly that's why small industries or SMEs don't try this Automation product due to its expensive license cost/budgeting. Review collected by and hosted on G2.com.