Server Management Software

We have had struggles with the session replay functionality, although this is likely due to our implementation as a component within another products main interface. It also would be nice if there was a way to allow low code implementation so that non-developers on our marketing team could initiate event tracking. Review collected by and hosted on G2.com.

LogRocket is giving our team insights into how our customers are interacting with our products, allowing us to evaluate return on investment. The session replay functionality also gives us access to error logging and bug tracing, which is saving our support efforts. Review collected by and hosted on G2.com.

Reporting could be stronger, especially end-user-facing reports that convey the value of what we are providing to our customers. Occasionally we get some hit or miss with the patch management but I'd say it's 95% effective in getting patching done correctly. I'd like to see a little more partnership on the marketing side (i.e. MDF funds, or marketing consultation help to grow both our businesses). Overall, though, our experience has been great. Review collected by and hosted on G2.com.

GIves us a tool to manage our customers endpoints and provide patch management, remote monitoring and remote support at a reasonable price. We also utilize their NinjaBackups services and the Teamviewer, Splashtop and Webroot integrations. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

Currently, I don't dislike anything. In fact, Zoho/Manage Engine keeps improving the latform which is a wonderful thing. Review collected by and hosted on G2.com.

The addtion of security and vulnerability management is making our System Administrator role more efficent. Review collected by and hosted on G2.com.

Not able to put multiple servers in maintenance mode at one time Review collected by and hosted on G2.com.

SquaredUp makes server mangement extremly easy. I am able to give our SOC insight to the servers, also able to give insight to our Operations Center with squared up Dashboards. Review collected by and hosted on G2.com.

I cannot complain about AppSignal, possibly the problem is with us that we still need to add more integrations, for example with error reporting. Review collected by and hosted on G2.com.

Performance monitoring and log analysys Review collected by and hosted on G2.com.

Althought it is relatively easy to use, it requires a certain level of knowledge to be able to take full advantage of it. Review collected by and hosted on G2.com.

Thanks to Pandora FMS we have better monitoring and management of networks, including routers, switches, links and servers. We also improve the performance of our servers thanks to the monitoring of all network elements. Review collected by and hosted on G2.com.

would be good if we can have AI feture for more ease in using the platform. Review collected by and hosted on G2.com.

live tail feature helping us to debug the log and issue in prod

customized dashboard creation for each service

alerting feature helping us to be aware of the issue as sson as they occure Review collected by and hosted on G2.com.

There's nothing to dislike about it, the software just works as it is intended to. Review collected by and hosted on G2.com.

• Early detection of abnormal behavior — Netdata alerts us when there’s an unusual spike in CPU, memory, disk, or GPU usage

• Proactive monitoring — helps us react before issues escalate or impact performance

• High-resolution visibility — allows us to quickly identify where and when resource consumption increases

• Confidence in infrastructure health — even if we don’t have ongoing problems, it ensures we’re not missing anything critical

• Reduces firefighting — by catching potential issues early, we avoid downtime and stressful late fixes

• Supports capacity planning — by showing usage trends over time, it helps us scale or adjust resources proactively Review collected by and hosted on G2.com.

While Freshservice is a robust and reliable platform, some users report minor limitations, such as the need for more customization options in certain workflows and the lack of some advanced reporting features. Additionally, the initial setup can be somewhat complex, requiring extra time for adaptation. However, these aspects do not significantly affect the overall experience with the platform Review collected by and hosted on G2.com.

Here's the translated response for the Freshservice review on G2:

What business problems is Freshservice helping to solve?

Freshservice has been essential in improving project and ticket management within the company. It optimizes processes, reduces incident response time, and ensures greater efficiency in team communication. Additionally, its automation simplifies the resolution of recurring issues, minimizing manual intervention and enhancing overall productivity.

How is Freshservice benefiting you?

The platform provides an organized environment for managing tasks and tickets, offering better visibility and control over projects. Its intuitive interface and detailed reports support decision-making, ensuring that demands are efficiently addressed. Integration with other tools is also a strong point, enabling a more agile and connected workflow.

Is Freshservice moving in the right direction?

Yes. The platform's continuous evolution and ability to adapt to users' needs demonstrate that it is on a positive path. Ongoing improvements in automation and customization make the tool even more efficient for project and internal service management. Review collected by and hosted on G2.com.

No major dislikes, but I believe certain minor user interface enhancements could visually improve its appeal to users. Review collected by and hosted on G2.com.

The Session Replay feature is beneficial in terms of recording sessions, replay functionality, performance impact, and interaction history. It aids in reconstructing an individual user's journey through the website and is helpful for identifying bugs, errors, and flaws in user experience (UX) design. Review collected by and hosted on G2.com.

There is so many options and so much power in the platform that users regularly get lost or confused as they navigate through the different pages, options and possible actions. The good news is that with a few hours of practice you learn where and how to do the work. To find the gold - it really does work. Seriously Review collected by and hosted on G2.com.

it gives me insights into how the app is being used in different parts of the world. A perfect example, is needing to see how the users are using my application on a distant continent. It gave me visibility into what is being clicked on, what browsers are being used and what OS's are being used. All of which I need to know what to best build for my customers. Review collected by and hosted on G2.com.

It's really expensive, sometimes configuring a dashboard or specific monitors is really hard as the platform is too big, which feels overwhelming, meaning we can't properly find some parts or things like that, also for example on the error login I think it should work the opposite when creating a query using the filters, as we should start with nothing selected, and then we can start filtering, so it's not hard to find what we want... Review collected by and hosted on G2.com.

We monitor all our infra with Datadog, also our platforms (Backend, Frontend applications) in just one single place, we even track some extra things on Datadog like third party API responses using the logging part... so we have full observability of what is happening in all the places. Review collected by and hosted on G2.com.

I cannot say anything bad about FusionReactor itself. It fits our needs and has been a great tool for us to catch issues before they even happen. Review collected by and hosted on G2.com.

Slow web pages - we even had recently where our file server was changed out, and after doing so, consumers complained about a certain page loading slowly, and we were able to use FR to drill down into the call and see what component was causing the slow call. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

None. It just takes a bit of time to get used to, especially if your team is new to automation tools. But thanks to the helpful and responsive support team, we were onboarded pretty quickly. Review collected by and hosted on G2.com.

Manually handling SAP Basis tasks like transport management and system refreshes used to take up a lot of our time. IT-Conductor solves this by automating those processes, which has improved system stability and freed up our team to focus on more strategic work. Review collected by and hosted on G2.com.

nothing as such, only it requires sometime in the initial set up. Thats it. After that its smooth operations. Review collected by and hosted on G2.com.

After the implemention of the Rakuten SixthSense Observability, the monitoring of logs, data & metrices have become quite smooth as everything is visible in a single glass of pane. The RCA has become very quick & MTTR has also decreased a lot. The teams are happy & productivity has risen up. Review collected by and hosted on G2.com.

Some realy specific points are missing from the documentation, like the domains needed to be opened in the corporate firewall (if I'm not mistaking) Review collected by and hosted on G2.com.

Having everything in the same place, being able to get alerts fast. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

There is no dislike as such as of now, as it's best in this segment of monitoring. Review collected by and hosted on G2.com.

Everything is automated, everything is user friendly and the setup of dashboards and the alerts we receive is so consistent and did not have any issues with sematext.

We would love to continue with Sematext and will be using Sematext in the future.

The monitoring part is so unique and good. Many of our clients love the feature which Sematext is giving to us.

The Sematext Synthetics feature is amazing as it automatically checks the health checks.

The metrics and Dashboard creation are quite good, and you also get an option to view the status dashboard via the custom domain. which is very unique and impressive as they are giving at such a nominal price.

You also have a feature as bulk upload, where if you have many workloads to monitor you can do it seamlessly rather than doing it manually.

Love the product and I would also recommend people switch to Sematext as it makes life easier and more efficient. Review collected by and hosted on G2.com.