Predictive Dialer Software

Honestly, not much. There are minor glitches with call connectivity or disposition marked but their support team is quick to resolve issues. Review collected by and hosted on G2.com.

Nooks is solving a huge bottleneck that every SDR faces. Very Low connect rates with 100s of calling tasks. With the parallel dialer, I’m able to have way more conversations in less time, which means more pipeline and better results.It also helps me be very organized. Their smart list feature is turning out to be great. Review collected by and hosted on G2.com.

Overall, JustCall meets my communication needs effectively for managing customers across LATAM countries. While there's always room for minor improvements in any platform, I haven't encountered any significant issues that impact my daily customer success operations or hinder my ability to communicate effectively with international clients. Review collected by and hosted on G2.com.

JustCall solves several critical communication challenges I face as a Customer Success Manager working with LATAM clients:

International Communication Barriers: Previously, reaching customers across different Latin American countries was complicated and expensive. JustCall provides reliable, high-quality international calling at reasonable rates, eliminating the cost and connectivity concerns that often prevented proactive customer outreach.

Inconsistent Call Quality: Poor connection quality was damaging professional relationships and making it difficult to conduct effective customer consultations. JustCall's reliable voice quality ensures clear communication regardless of which LATAM country I'm calling, maintaining professionalism during important upgrade discussions and technical support sessions.

Lack of Call Documentation: Without proper call recording and history, I often lost important details from customer conversations. JustCall's recording feature allows me to review key discussions about product adoption and customer requirements, ensuring nothing falls through the cracks. Review collected by and hosted on G2.com.

Slow at certain times of the day, but this is improving. Review collected by and hosted on G2.com.

Customers agree to our cause and even pay over the phone with banking info. Because of this, if anything should ever be questioned, even 2 years ago, we can pull this call or verify of documentation listening to the calls again. Spot checking the sales team with the live coaching keeps things running smoothly. Review collected by and hosted on G2.com.

Limited marketing tools - No built-in email marketing or landing pages.

- Basic reporting – Lacks deeper analytics compared to some competitors.

- Mobile app limitations – Less functionality than the desktop version.

- steeper learning curve - Takes time to master all features. Review collected by and hosted on G2.com.

With Close CRM, I always know who was contacted, when, and how —whether by email, phone, or SMS. The platform gives me a complete overview of every conversation, so nothing gets lost. Plus, it automatically logs calls, saving me from manual tracking. Review collected by and hosted on G2.com.

Some delay in syncing call notes to my CRM Review collected by and hosted on G2.com.

There was no way to add outbound calls without increasing headcount. FlashIntel allows my team to meet aggressive outreach goals with little effort. Review collected by and hosted on G2.com.

I don't like how the server or whatever it may be goes out from time to time in the middle of a call it seems like and I lose an account through connection issues. It rarely happens though so I honestly cannot complain too much. Review collected by and hosted on G2.com.

It is solving the amount of callbacks we receive when someone has not picked up the phone and we choose to move on to the next, and or when one person has said no to use already and we get a call back from the next person working saying the same thing wasting valuable time. I really like that it bounces the number we use to match the area we are calling, making way more likely for a potential customer to answer our cold call. Review collected by and hosted on G2.com.

Mobile app limitations: The mobile version lacks some features available on the desktop, which limits flexibility for remote agents. Review collected by and hosted on G2.com.

Centralize our call operations in one easy-to-manage cloud-based platform.

Improve agent efficiency through features like smart call routing, call queuing, and click-to-call from our CRM.

Enhance customer service with faster response times and better call quality.

Gain valuable insights from real-time analytics and call recordings, which help us improve team performance and customer satisfaction.

Overall, CloudTalk has helped us work more efficiently, deliver better support, and scale our communication capabilities as our company grows. Review collected by and hosted on G2.com.

I wish I had found them sooner. There is absolutely nothing I don't like. It's better and more capable than Nooks too. Review collected by and hosted on G2.com.

Zoominfo's dialer let me down. Connect and sell's dialer is extremely expensive and the software was buggy. Nooks tries to look to fancy and is bloated with useless features. Koncert is the best priced tool on the market and I am able to generate meetings very quickly because of this software. Review collected by and hosted on G2.com.

Occasionally, the dispositioned prospects reappear on the on the call list. Review collected by and hosted on G2.com.

Orum is solving the problem of inefficient manual dialing and wasted time in the sales outreach process. By automating call connections and eliminating the need to manually dial each prospect, Orum drastically increases the productivity of our sales team. It allows us to reach more prospects in a shorter amount of time, making the entire process more efficient. With features like live call analytics and seamless CRM integration, it also provides real-time insights and streamlined workflows, enabling us to focus on building meaningful customer relationships and closing more deals, which ultimately drives better results for the team and the business Review collected by and hosted on G2.com.

Compared to similar software, the ability to search for cases based on keywords or specific targets without already knowing exactly what you're looking for is buggy at best. It does glitch regularly enough to be considered a downside and has a habit of importing incomplete customer information or merging multiple unrelated entities into one. The AI's ability to learn also remains in question, on that point at least this may be more user error than software however. Review collected by and hosted on G2.com.

For a company that provides a remote working environment, TalkDesk is providing an effective and easy way to communicate with customers while also simplifying collecting and reviewing data in many ways. As a Tier 2 employee this is helping me identify where agents need assistance and be ready to effortlessly accept a transfer or even jump into the queue myself. Review collected by and hosted on G2.com.

Agent performance analytics alongside the click-to-call feature enable us to provide better coaching to our team members and reduce their work time. Review collected by and hosted on G2.com.

Our organization possesses a comprehensive understanding of all prospecting operations. The click-to-call feature reduces time consumption while agent performance analytics provide better coaching opportunities for the team. The implementation of Squaretalk has resulted in a notable rise of successful follow-up interactions. Review collected by and hosted on G2.com.

I wish there was an app that would help me harness phoneburners amazing tool on my phone. Review collected by and hosted on G2.com.

Phone saves time. It helps me make enough calls each day to get sales. Calling hundreds of numbers a day simply is not an option for me to do by hand. Review collected by and hosted on G2.com.

The only downside we have ran into is the limitation on double dialing as the system cannot truly double dial back to back with no delay. However the overall efficiency within the dialer itself helps to offset this limitation. Review collected by and hosted on G2.com.

Low contact rates: The predictive dialer helps us connect with more potential clients, increasing our agents' talk time.

Inefficient workflows: Automation features and CRM integration streamline our processes, reducing manual work.

Compliance concerns: Call management and recording features help us ensure we're adhering to regulations.

Lack of visibility: Reporting and analytics provide insights into our campaigns, allowing us to optimize our strategies Review collected by and hosted on G2.com.

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Honestly, there's nothing I actively dislike about Salesfinity so far. It’s been reliable and delivers on what it promises. Review collected by and hosted on G2.com.

At my company we do outreach and serve multiple clients and Salesfinity helped us a lot hitting the target for all of our clients. Review collected by and hosted on G2.com.

I have nothing bad to say. Sometimes phone numbers pop up as spam, but I send that over to teh Ring.io team and they discard and recycle it so quickly. Review collected by and hosted on G2.com.

Getting on the phone with business owners in out of state markets Review collected by and hosted on G2.com.

If i wants to switch Extension dialshree take time Review collected by and hosted on G2.com.

I’ve been using the DialShree Dialer for a while now, and I must say it’s one of the best tools available for streamlining customer outreach and increasing efficiency. The interface is incredibly user-friendly, making it easy to set up campaigns and manage calls. The system offers seamless integration with CRM platforms, helping my team stay organized and track interactions effortlessly Review collected by and hosted on G2.com.

It's not perfect, though. Sometimes the user interface feels a little dated compared to some newer platforms out there. While the core functions are solid, navigating certain settings or finding specific reports can occasionally be less intuitive than I'd like. Also, getting truly custom reporting can require a bit more effort than just clicking a few buttons, which can be a slight hurdle for deeper analysis. Review collected by and hosted on G2.com.

Before Readymode, our team was stuck making manual dials, maybe hitting 20-30 leads an hour, mostly getting voicemails or no answers. It was incredibly inefficient and demoralizing. Readymode completely flipped that script by automatically connecting agents only to live people and skipping all the dead ends like busy signals and answering machines. Now, agents spend the majority of their time actually having conversations with prospects. This means we're booking way more meetings and ultimately closing deals much faster because we're maximizing agent talk time and minimizing wasted effort. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

We have not found anything to dislike! The system is fantastic. Review collected by and hosted on G2.com.

Before moving to MaxContact each department was manually dialling. The progressive and predictive dialling options that are now available us mean that agents are speaking to more potential customers daily, which in turn is helping company sales volumes.

The use of dispositions allows us to cycle data accordingly, significantly reducing the amount of deals that we could lose.

The previous telephony system had very limited reporting functionality. With MaxContact we can pull detailed stats for each department and immediately establish any rooms for improvement.

The coaching and monitoring facilities allows managers to provide live feedback to agents to assist them in getting deals over the line. Review collected by and hosted on G2.com.