It Call Logging Software

because of the complexity and the different capabilities that the ServiceNow IT Service Management comes with, it might be difficult for organizations to prioritize their roadmap from where to start and how to deploy additional activities. This could be solved with the help of a solution consultant and the NowCreate framework. Review collected by and hosted on G2.com.

Faster customer issue resolution, Identification and resolution of problems. Change scheduling. Swivel chairing Review collected by and hosted on G2.com.

Occasionally the app on my phone will act buggy. I've had times where I can hear them but they can't hear me. Sometimes past calls and chats wouldn't load, but a reboot usually did the trick. The good thing is I know I can count on their support team to resolve any issue. Review collected by and hosted on G2.com.

Call recording, transcribing, SMS/MMS messaging, VOIP. It covers the essentials I need for client call/text communication. Review collected by and hosted on G2.com.

Using the search feature, you have to select want you are searching on, not just searching across everything Review collected by and hosted on G2.com.

AutoTask allows us to keep track of the tickets that come in and what needs to be worked on. the ability to seee the notes of tech who worked on it before you allows you to jump right in without spending time talking to someone else or starting over. Review collected by and hosted on G2.com.

I wish I could call out with the 800 number as my caller id. There may be a feature but I do not know about it. Review collected by and hosted on G2.com.

800.com is like having a virtual secretary. It helps me stay on top of calls when I’m out in the field, looks professional with a toll-free number, and makes it easy to forward calls or send texts to customers. I never miss a lead, and everything stays organized without needing a full-time receptionist. Super helpful for a busy business like mine. Review collected by and hosted on G2.com.

Honestly, not much. There are minor glitches with call connectivity or disposition marked but their support team is quick to resolve issues. Review collected by and hosted on G2.com.

Nooks is solving a huge bottleneck that every SDR faces. Very Low connect rates with 100s of calling tasks. With the parallel dialer, I’m able to have way more conversations in less time, which means more pipeline and better results.It also helps me be very organized. Their smart list feature is turning out to be great. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

While hubspot sales hub is great overall the pricing can quickly become a concern for small businesses. Many advanced features like custom reporting, multiple pipelines or automation workflows are locked behind higher tier plans which can feel expensive when you are just starting out Review collected by and hosted on G2.com.

HubSpot sales hub helps me stay organized and consistent with my sales outreach . As a small business owner managing multiple clients it was hard to keep track of follow ups , lead stages , and email communication. HubSpot solves this by providing a clear deal pipeline , task reminders and email tracking all in one place Review collected by and hosted on G2.com.

Limited marketing tools - No built-in email marketing or landing pages.

- Basic reporting – Lacks deeper analytics compared to some competitors.

- Mobile app limitations – Less functionality than the desktop version.

- steeper learning curve - Takes time to master all features. Review collected by and hosted on G2.com.

With Close CRM, I always know who was contacted, when, and how —whether by email, phone, or SMS. The platform gives me a complete overview of every conversation, so nothing gets lost. Plus, it automatically logs calls, saving me from manual tracking. Review collected by and hosted on G2.com.

While Freshservice is a robust and reliable platform, some users report minor limitations, such as the need for more customization options in certain workflows and the lack of some advanced reporting features. Additionally, the initial setup can be somewhat complex, requiring extra time for adaptation. However, these aspects do not significantly affect the overall experience with the platform Review collected by and hosted on G2.com.

Here's the translated response for the Freshservice review on G2:

What business problems is Freshservice helping to solve?

Freshservice has been essential in improving project and ticket management within the company. It optimizes processes, reduces incident response time, and ensures greater efficiency in team communication. Additionally, its automation simplifies the resolution of recurring issues, minimizing manual intervention and enhancing overall productivity.

How is Freshservice benefiting you?

The platform provides an organized environment for managing tasks and tickets, offering better visibility and control over projects. Its intuitive interface and detailed reports support decision-making, ensuring that demands are efficiently addressed. Integration with other tools is also a strong point, enabling a more agile and connected workflow.

Is Freshservice moving in the right direction?

Yes. The platform's continuous evolution and ability to adapt to users' needs demonstrate that it is on a positive path. Ongoing improvements in automation and customization make the tool even more efficient for project and internal service management. Review collected by and hosted on G2.com.

Overall, JustCall meets my communication needs effectively for managing customers across LATAM countries. While there's always room for minor improvements in any platform, I haven't encountered any significant issues that impact my daily customer success operations or hinder my ability to communicate effectively with international clients. Review collected by and hosted on G2.com.

JustCall solves several critical communication challenges I face as a Customer Success Manager working with LATAM clients:

International Communication Barriers: Previously, reaching customers across different Latin American countries was complicated and expensive. JustCall provides reliable, high-quality international calling at reasonable rates, eliminating the cost and connectivity concerns that often prevented proactive customer outreach.

Inconsistent Call Quality: Poor connection quality was damaging professional relationships and making it difficult to conduct effective customer consultations. JustCall's reliable voice quality ensures clear communication regardless of which LATAM country I'm calling, maintaining professionalism during important upgrade discussions and technical support sessions.

Lack of Call Documentation: Without proper call recording and history, I often lost important details from customer conversations. JustCall's recording feature allows me to review key discussions about product adoption and customer requirements, ensuring nothing falls through the cracks. Review collected by and hosted on G2.com.

It's expensive compared to traditional VoIP services. Review collected by and hosted on G2.com.

Ringover is helping us centralize and professionalize our phone communications as a digital agency. Before, we were relying on personal mobiles and scattered tools, which made it harder to manage client calls, ensure quality, and track interactions.

Now with Ringover, we can manage all calls through a single platform, with clear visibility of call history and performance. It also helps us integrate calling with our CRM and Google Workspace, so our team has better context and can deliver a more consistent client experience.

For a hybrid team like ours — mostly remote but with regular in-office days — Ringover gives us flexibility and mobility while keeping a professional image for our agency. Review collected by and hosted on G2.com.

My experience was great - nothing to dislike. Review collected by and hosted on G2.com.

Helpdesk 365 is solving the problem of delayed or unclear IT support by providing fast, knowledgeable, and user-friendly assistance. In my case, they helped me get up to speed quickly with our new employee directory system, which could have easily become a frustrating task without the right guidance.

Their support not only saved me time but also eliminated the stress of navigating a new platform on my own. Having a reliable helpdesk like this in place ensures that I can stay focused on my actual work, knowing that technical issues or onboarding questions won’t slow me down. Review collected by and hosted on G2.com.

The only downside or weakness we have right now is that I need to get the data out of WhatConverts and into various spreadsheets and things. It's possible and the reporting options give a workaround, but I know it could be better. Review collected by and hosted on G2.com.

Originally we had NO CLUE about the value of a lead and more importantly, we had no idea about the value our various google ad campaigns were delivering. After 2 months of seeing whatconverts data, we have been able to optimize our campaigns to a level I never thought would be possible. Review collected by and hosted on G2.com.

So far, No major issues. We would love to see more customizable notification alerts for certain admin activities in future updates. Review collected by and hosted on G2.com.

We handle sensitive client information, so security is really important for us. TeleCMI makes sure our calls are safe, and features like audit logs and access control help us stay compliant. It also makes things easier when we add or remove team members. Review collected by and hosted on G2.com.

It's a Marketing Calling software. It would be nice to have the function where it would integrate with RingCentral and every call would be filtered through Callrail. As a user of both Ring Central and CallRail, I find myself going back and forth on the cost and what I pay to have both. Review collected by and hosted on G2.com.

If you're looking for an easy tool to track calls for marekting purposes, this is a great tool! Review collected by and hosted on G2.com.

Because we're a family-owned business, we're able to create custom phone numbers in areas where we service that link up to our main line for tracking purposes. We could even create 1800 numbers for larger scale marketing campaigns. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Some parts of the interface can be overwhelming or unintuitive—especially for newer users. At times, it's slow to load or gets laggy during peak hours, and setting up custom reports or dashboards can require help from admins. The learning curve is a bit steep for advanced features, and some processes feel more complex than necessary. Review collected by and hosted on G2.com.

Salesforce Sales Cloud helps solve the problem of fragmented customer data by centralizing all customer interactions, case histories, and transaction details in one place. This makes it easier for me to provide fast, accurate support and track follow-ups without switching between multiple systems. It also helps reduce errors and improves collaboration across teams by allowing us to share updates in real time. With customizable case views and automation features, I can handle more cases efficiently and ensure customers receive consistent and timely updates, which directly improves their experience and satisfaction. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

While the platform is generally solid, the mobile app could be more responsive—it occasionally lags during high call volumes. I’d also like to see more integration options with third-party CRM tools to improve workflow automation. Review collected by and hosted on G2.com.

KrispCall has helped us streamline both internal and external communications by consolidating multiple phone numbers and call logs into one easy-to-use platform. It’s especially beneficial for managing remote teams and international clients, as it eliminates the need for expensive infrastructure. We no longer miss important calls, and our response times have improved significantly. The call recording and analytics features also help us monitor performance and maintain quality customer interactions. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex, I would like to be able to do it easily as well as customize colors like in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computer equipment, which facilitates decision-making. Review collected by and hosted on G2.com.