Asset Tracking Software

Reporting could be stronger, especially end-user-facing reports that convey the value of what we are providing to our customers. Occasionally we get some hit or miss with the patch management but I'd say it's 95% effective in getting patching done correctly. I'd like to see a little more partnership on the marketing side (i.e. MDF funds, or marketing consultation help to grow both our businesses). Overall, though, our experience has been great. Review collected by and hosted on G2.com.

GIves us a tool to manage our customers endpoints and provide patch management, remote monitoring and remote support at a reasonable price. We also utilize their NinjaBackups services and the Teamviewer, Splashtop and Webroot integrations. Review collected by and hosted on G2.com.

nothing at all, it's an easy to use platform! Review collected by and hosted on G2.com.

MaintainX is solving the problem of disorganized and inconsistent maintenance reporting across our locations. Before using it, we relied on emails, phone calls, and paper logs, which made it easy for tasks to fall through the cracks. With MaintainX, all requests are centralized, tracked, and time-stamped, which improves visibility, accountability, and follow-through. It's also helping us move toward more preventive maintenance instead of just reactive fixes, which saves time, money, and unnecessary equipment downtime. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

I found the upfront data prep pretty demanding. Importing our thousands of assets and converting our legacy PM schedules into Limble’s hierarchy took a fair amount of spreadsheet wrangling and clean-up—easily the toughest part of getting up and running. Review collected by and hosted on G2.com.

I’ve got every asset, spare part, and work order at my fingertips in one searchable hub. Thanks to the mobile app, our crew’s productivity has jumped by more than 30 %—technicians just scan a QR code, review the asset’s history, and close the job on-site, even when they’re offline. Review collected by and hosted on G2.com.

Currently, I don't dislike anything. In fact, Zoho/Manage Engine keeps improving the latform which is a wonderful thing. Review collected by and hosted on G2.com.

The addtion of security and vulnerability management is making our System Administrator role more efficent. Review collected by and hosted on G2.com.

The only downside so far is that the inventory module took a bit of time to fully customize to our needs. A few additional options for bulk editing or viewing data across multiple locations would improve speed during setup—but once configured, it's worked reliably. Review collected by and hosted on G2.com.

UpKeep has brought structure and visibility to our facilities operation at Mary Immaculate Church & School. We manage multiple buildings—two large commercial spaces and three residential rectories—so the ability to centralize work orders, schedule preventive maintenance, and track vendor performance has been critical. Before UpKeep, we were relying on emails, paper notes, and memory to manage everything. Now we have a system that helps us stay ahead of issues, prioritize urgent repairs, and make data-informed decisions around budgeting and asset lifecycle. It's made our operations more efficient and has allowed our small team to handle a large, complex campus with confidence. Review collected by and hosted on G2.com.

There is nothing that I dislike about Fiix. Like any CMMS, the advanced features will take some time to understand, but those features allow me to evaluate the efficiency of our maintenance department. If I had to pinpoint any frustrations with Fiix, it would be creating assets. Instead of just creating one at a time, it would be amazing if I could make many assets at once that have similar qualities, but with different names. Tedious tasks are all part of creating an asset register and inventory system, so it is likely unavoidable. Review collected by and hosted on G2.com.

We had issues with our customized analytics page, as the data wasn't aligning with the empirical data our team regularly tracks. Our customer support representative was able to help resolve these issues and we've been happy ever since. There are no problems with Fiix that we're currently facing, our team enjoys its features and friendly interface. Review collected by and hosted on G2.com.

While Freshservice is a robust and reliable platform, some users report minor limitations, such as the need for more customization options in certain workflows and the lack of some advanced reporting features. Additionally, the initial setup can be somewhat complex, requiring extra time for adaptation. However, these aspects do not significantly affect the overall experience with the platform Review collected by and hosted on G2.com.

Here's the translated response for the Freshservice review on G2:

What business problems is Freshservice helping to solve?

Freshservice has been essential in improving project and ticket management within the company. It optimizes processes, reduces incident response time, and ensures greater efficiency in team communication. Additionally, its automation simplifies the resolution of recurring issues, minimizing manual intervention and enhancing overall productivity.

How is Freshservice benefiting you?

The platform provides an organized environment for managing tasks and tickets, offering better visibility and control over projects. Its intuitive interface and detailed reports support decision-making, ensuring that demands are efficiently addressed. Integration with other tools is also a strong point, enabling a more agile and connected workflow.

Is Freshservice moving in the right direction?

Yes. The platform's continuous evolution and ability to adapt to users' needs demonstrate that it is on a positive path. Ongoing improvements in automation and customization make the tool even more efficient for project and internal service management. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo copies of such personal sensitive information its hard to identify. It might be stored on the ec2 or s3. But figuring out it is complex. We do have OCR techniques in some services, which can trigger ec2 playbooks. Yes , it can be achievable with right problem solving technique and using the required services. Review collected by and hosted on G2.com.

Security Patches, Trigger based actions on infrastructure. Logging for IOC identifications. Many more. Review collected by and hosted on G2.com.

it will slowdown when other persons network signal is weak, for free users its not available commercially, business plans are more expensive has security risk problem if you share your id and password,it requires setup for unattended access Review collected by and hosted on G2.com.

no need of reaching employee if system has issues can fix it remotely without travelling, even if your employer or manager is in other country it is not a problem as we can access it remotely, screensharing helps in real time training, file transfer has been made end to end encrypted, can access through mobile devices remotely Review collected by and hosted on G2.com.

Not something I dislike, but a suggestion. The AVD troubleshooting still needs to go to Azure Insight, not from Nerdio itself. But Nerdio gives a clear link to redirect to Azure portal AVD Insight. I can see Nerdio are adding more functions from Insight already, like CPU and RAM usage of each session host, RTT of each user, etc. I am expecting more functions will be integrated into Nerdio. So I don't need to jump to Azure for anything moving forward. Review collected by and hosted on G2.com.

The excellent automation benefited us a lot. For example, saving and updating gold image, batch creating new session hosts, initially deploying AVD for new customers, setting up and optimizing auto-scale for AVD host pool, etc. Review collected by and hosted on G2.com.

Lack of custom report generation. As a person who subscribes wholeheartedly to a data driven approach, being able to manually custom make reports would be a huge improvement on the experience with EWO. However, the other tools in the system are more than adequate for operating the business and any custom reporting we may need can be done by customer service. Review collected by and hosted on G2.com.

Allowing our front line, back line, and accounting team, to have a simple all in one solution for running the business. Review collected by and hosted on G2.com.

Advanced automation design may take a bit of steep learning curve on BackBox. Its user interface is slightly clunky or perhaps not as intuitive as it might be. Occasionally, we may need to encounter small bugs following updates and these may be irritating. Interfacing with truly specialized or out-dated devices also often needs custom scripting. Not every situation is a cured plug and play. Review collected by and hosted on G2.com.

Our activities were to do a regular backup and configuration checking and would take hours per week. It was easy to make a mistake which could not always be traced. Today, BackBox does all that vital work automatically on our behalf. It carries out regular back-ups every night, and it imposes our security policies actively. This leaves our staff free to work on strategic projects rather than on routine tasks. Review collected by and hosted on G2.com.

Nothing, I haven't encountered any major difficulties yet. Review collected by and hosted on G2.com.

Timly allows you to know at any time where each item is located, whether it's equipment, vehicles, or IT tools. Additionally, the history allows you to position yourself on the side of the assigned item or the user. This dual traceability results in significant time savings. As for stock management, we are convinced that it will provide a considerable financial gain. Review collected by and hosted on G2.com.

- The app and website are not updated at the same pace; website gets updated fairly regularly, but the app is still missing a few admin features, like parts & inventory management.

- The search filtering for work orders, parts and other categories is confusing at times. Could be simplified a bit.

- Work Order customization is good, but it lacks some flexibility for assigning different tasks (such as inspections and taking readings with numerical values like pressures and temperatures.) They recently added a "Procedures" category to fix this, but

- Preventive Maintenances can only be assigned to a single Asset, which makes creating a PM program for multiple assets that would all be grouped together and be covered by the same PM checklist (Air Handler Units, Exhaust Fans, Ice Machines, etc.) feel very tedious and repetitive.

- Assets can have documents and files individually uploaded to them, but there is no category or sidebar menu for a "document library" for uploading files like IOM & Service Manuals, inspection and testing completion certificates, Letters of Approval, and other regulatory compliance documents that the Authority Having Jurisdiction (AHJ) would be looking for.

- QR codes are handy and could be more useful if formatting them for printing on labelling sheets was easier, but adjusting the size and shape to fit printouts is difficult and has made the process of implementing their use throughout our building very time consuming, so the project was left incomplete.

- Overall, the system would probably benefit from a slightly more structured format and less fluidity. From a technician standpoint it's very easy to use, but from an admin perspective, the setup and editing processes should be reined in a bit to make implementation and populating the system go more smoothly. Review collected by and hosted on G2.com.

Better communication between management and technician level employees. Gives our technicians a way to see what needs to be done and let us know when it is completed. Review collected by and hosted on G2.com.

Nothing as of such. But their is always a potential with new updates to be better. Review collected by and hosted on G2.com.

Medical laboratories are subject to strict regulations regarding temperature and humidity control for samples, reagents, and equipment. Manual logging is prone to error and can't provide continuous monitoring. Datoms Provides continuous, automated, and accurate monitoring of critical environmental parameters for temperature and humidity. It logs this data digitally, creating an immutable record for audits and compliance. Review collected by and hosted on G2.com.

The only major drawback with Xurrent currently is their UI is slightly dated feeling.

That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com.

As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself.

For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. Review collected by and hosted on G2.com.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.

WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side. Review collected by and hosted on G2.com.