Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training

Great combination of Chat, Social, Email and even Social media marketing - when using the Premium. Can build a comprehensive user profile with numerous data points and target the user from many different channels all at once. The free version has some considerable limitations (understandably), though still allows you to effectively use a single software for online chat, email communication and lead gen altogether - though the difference from Hubspot in that regard is unclear. The Premium All-in-one package though provides some decent bang for your buck - if you can afford it.