I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.
That is issue for whatsapp App API solution that is my ongoing service in the field of whatsapp marketing; we are providing that type of service like whatsapp for business communication, whatsapp chatbot integration, whatsapp for business support, whatsapp application messenger, and whatsapp... Leia mais
Acho que uma integração de chat ao vivo seria ótima para a maioria das empresas, pois permite que o problema seja resolvido mais rapidamente, além do fato de que a maioria das pessoas não tem tempo para enviar e-mails ou ligar para a empresa.
It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.
Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leia mais
Gostaria de ouvir sobre alguns aplicativos auxiliares realmente bons que são muito úteis para outras organizações e que poderíamos considerar comprar se forem de grande ajuda. Sempre me perguntei o que outras pessoas usam para facilitar a vida.
Desde que comprei o WATI, a principal razão é porque o sistema de automação é melhor do que outros sistemas de CRM para WhatsApp, mas espero que tenha mais instruções.
Seu uso é um pouco diferente do sistema de CRM geral, e leva mais tempo para aprender, então espero que seja melhor ter... Leia mais
Atualmente, temos milhares de clientes e podemos considerar implementar ou implantar as ferramentas de chat para certas consultas. Devemos oferecer isso a um número limitado de clientes primeiro, ou o que você considera a melhor estratégia para experimentá-lo?
our Wati is set up on 4 websites, but we receive the chat at one place and it becomes difficult for us to identify from which website we receive the chats so that we can segregate the chats accordingly
I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.
I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.
If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.
On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?
While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.
Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload
Sou professor e às vezes não tenho tempo para ligar para 30 pais individualmente em um dia sem que isso consuma meu tempo. Se houvesse uma maneira de ter um serviço mais acessível para professores a um preço reduzido, seria fantástico.
I sell my opt-in users back to Pushnami. And they monetize the traffic for me. Is there another push platform you suggest that can yield me better results than Pushnami does?
Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?
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