Waitwhile Features
What are the features of Waitwhile?
Customer Support
- SMS Updates
- VIP Settings
- Multilanguage Support
Reporting and Analytics
- Customer Information
- Predictive Analytics
- Clerk Performance Reports
- Location-based Peformance Reports
Hardware
- Hardware Agnostic
- Digital Signage
Notifications
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications
Settings
- Availability Settings
- Blocked Time Settings
Integrations
- Communication
Waitwhile Categories on G2
Filter for Features
Customer Support
SMS Updates | As reported in 143 Waitwhile reviews. Provides SMS text updates to customers in the queue. | 92% (Based on 143 reviews) | |
VIP Settings | Offers customized settings for VIP customers in the queue. 118 reviewers of Waitwhile have provided feedback on this feature. | 83% (Based on 118 reviews) | |
Multilanguage Support | Supports multiple lanugages. This feature was mentioned in 119 Waitwhile reviews. | 82% (Based on 119 reviews) |
Reporting and Analytics
Customer Information | Provides clerks and representatives with customer data while they're being served. 149 reviewers of Waitwhile have provided feedback on this feature. | 92% (Based on 149 reviews) | |
Predictive Analytics | Offer predictive analytics on customer concerns based on customer data. 121 reviewers of Waitwhile have provided feedback on this feature. | 88% (Based on 121 reviews) | |
Clerk Performance Reports | As reported in 118 Waitwhile reviews. Generates performance reports for individual clerks and representatives | 88% (Based on 118 reviews) | |
Location-based Peformance Reports | Based on 120 Waitwhile reviews. Generates performance reports for individual locations. | 89% (Based on 120 reviews) |
Hardware
Hardware Agnostic | Users are required to use proprietary hardware to deploy the software. This feature was mentioned in 112 Waitwhile reviews. | 85% (Based on 112 reviews) | |
Digital Signage | Queue can be visualized for customers via digital signage. This feature was mentioned in 116 Waitwhile reviews. | 87% (Based on 116 reviews) |
Notifications
Confirmations & Reminders | Ability to send confirmation and reminder emails & texts 112 reviewers of Waitwhile have provided feedback on this feature. | 94% (Based on 112 reviews) | |
Appointment Follow-Up | As reported in 108 Waitwhile reviews. Ability to send automated follow-up emails/texts upon conclusion of appointment | 94% (Based on 108 reviews) | |
Scheduling Notifications | As reported in 112 Waitwhile reviews. Receive a notification whenever a customer schedules an appointment | 96% (Based on 112 reviews) |
Settings
Time Zone Detection | Automatically detects the time zone of both parties to avoid booking mistakes 98 reviewers of Waitwhile have provided feedback on this feature. | 94% (Based on 98 reviews) | |
Availability Settings | Ability to set preferred availability to ensure appointments are only booked during approved times This feature was mentioned in 104 Waitwhile reviews. | 95% (Based on 104 reviews) | |
Blocked Time Settings | Ability to block off additional time between appointments for travel or preparation 99 reviewers of Waitwhile have provided feedback on this feature. | 93% (Based on 99 reviews) |
Personalization
Branding | Based on 97 Waitwhile reviews. Personalize booking page with custom logos and colors to match branding | 94% (Based on 97 reviews) | |
Links | Personalize a booking link to share with customers This feature was mentioned in 96 Waitwhile reviews. | 92% (Based on 96 reviews) |
Integrations
Multi- Calendar Integration | As reported in 92 Waitwhile reviews. Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. | 89% (Based on 92 reviews) | |
Website Integration | Based on 96 Waitwhile reviews. Provides the ability to be embedded into websites | 92% (Based on 96 reviews) | |
Payment Acceptance | Integrates with payment processing software to accept payment from customers 82 reviewers of Waitwhile have provided feedback on this feature. | 82% (Based on 82 reviews) | |
Video Conferencing | Based on 75 Waitwhile reviews. Integrates with video conferencing tools to allow for virtual appointments | 81% (Based on 75 reviews) | |
Communication | Integrates with SMS providers or instant messaging platforms to communicate directly with customers 99 reviewers of Waitwhile have provided feedback on this feature. | 94% (Based on 99 reviews) |
Generative AI
AI Text-to-Speech | As reported in 92 Waitwhile reviews. Simulates human-like speech from text inputs. | 73% (Based on 92 reviews) |
Agentic AI - Online Appointment Scheduling
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data |
