243 TaxJar Reviews
We love that we can set it to only collects taxes only in the state we need it to. Review collected by and hosted on G2.com.
The payment system for checking each order on our website could be revised a little but otherwise it works as intended! Review collected by and hosted on G2.com.
TaxJar keeps me organized and helps me to make sense of sales tax which is so very complicated. Review collected by and hosted on G2.com.
I don't like the fact that it's not easy to get customer support. I have to email my questions and get email responses. Review collected by and hosted on G2.com.
It is a very simple platform, the interface is user friendly, and allows you to get things done fairly fast. They are constantly updating it with new features, and they have easy to follow tutorials when you want to get things down by yourself. The interface is pretty easy to handle without much room for doubt or questions. Review collected by and hosted on G2.com.
It does not allow for customization to the extent needed. Not all businesses are subject to the same sales tax rules in every states. They don't have options to exclude yourself from certain taxes like the B&O tax in WA when using their automatic filing system. Until recently you could not change if shipping was taxable or not based on your particular business situation.
They also don't fully integrate with Shopify, meaning they can take the information from Shopify, but they are not the ones calculating the sales tax at checkout, Shopify does, and Shopify does wrong a lot because they use zip codes instead of addresses. Also, when doing refunds, more often than not tax jar records them wrongly, so I have to download the file, fix it manually, and re upload it. Not very friendly. Also, the refund ID is different than the transaction ID which makes it harder to find the original transaction to then go to Shopify and see how the refund was done.
Their customer service is good but slow, too slow sometimes given that some things are tax sensitive.
They only solve one issue of the problem, calculating taxes right, but the other half, having the filing done correctly, I can´t do it, because their system makes me over pay for taxes due to the lack of customization and exemptions I can apply if I file on my own. Review collected by and hosted on G2.com.
Generating all my reports making it easy to file taxes. Links to my website for easy integration and applying compliance when needed. Very friendly customer service and responsive. Tax Jar is amazing and does not give me the idea I need to look elsewhere for their service. Review collected by and hosted on G2.com.
I don't have a downside at the moment. Very great service. Review collected by and hosted on G2.com.
I have used TaxJar for 10 years now. As our business has grown, they have also grown and been able to keep up on our needed tax filings. Review collected by and hosted on G2.com.
Nothing really, the team has went above and beyond to help us. Review collected by and hosted on G2.com.
We love that TaxJar can connect to our Shopify account and alert us when we reach economic nexus thresholds for each state. They can also autofile your tax returns for each state so you can focus on the day-to-day business, not the sales tax administration. Review collected by and hosted on G2.com.
We don't like that TaxJar cannot support local jurisdiction states such as Colorado. Review collected by and hosted on G2.com.
I found the interface to be pretty easy to use Review collected by and hosted on G2.com.
It did not seem as accurate as some competitors and did not like how there was no exemption certificate managment Review collected by and hosted on G2.com.
The interface is very easy to use and understand and the Sales Tax reports give you everything you need to know to file reports with the state. It has all of the info in one location. It clearly breaks down which states are marketplace states and which ones aren't so you can keep that straight. You also have the option of automating the task of filing with the state and letting TaxJar do it for you. Review collected by and hosted on G2.com.
The service itself is a little pricing for some folks so you have to assess if it's worth it for you and your business. It's well worth the time savings for me. It is also a little misleading that the filing automation is included in the monthly cost, when in reality it is a per filing charge under most plans. Review collected by and hosted on G2.com.
I like the ability to have our sales tax calculation made much easier and that TaxJar will take care of our tax filings. Review collected by and hosted on G2.com.
I felt the setup process did not go smoothly and could have gone much quicker. Also, there were things I did not feel were explained and lead to misunderstandings on our end. Review collected by and hosted on G2.com.
Sales tax can be very confusing to figure out, especially when there are so many states involved. TaxJar helps make it an easier process month by month. Review collected by and hosted on G2.com.
I wish TaxJar could help with prior period filings and payments and deal with VDA filings and closures. Review collected by and hosted on G2.com.
