ServiceNow IT Service Management Pricing Overview
Pricing Insights
Averages based on real user reviews.
Time to Implement
5 months
Return on Investment
14 months
Average Discount
16%
Perceived Cost
ServiceNow IT Service Management pricing & plans
ServiceNow IT Service Management Comparisons
ServiceNow IT Service Management Pricing Reviews
workflows, ability to link incident problem and change tickets etc.. Customer support is on point. Review collected by and hosted on G2.com.
The license costs are very expensive. Also some integrations are challenging. Review collected by and hosted on G2.com.
-Excellent community support and tons of online resources, if you can find time to consume them all
-Good support Review collected by and hosted on G2.com.
-Great, big learning curve.
-It is ugly.
-They claim it is "no code," but get ready for big mental gymnastics to get everything wired up correctly.
-Good luck getting anything done with a third party--and good luck with that, too.
-Requires one or more physical (or virtual) MID servers.
-You need someone in leadership who understands how ServiceNow is built, because it's like the wild west.
-Good luck trying to implement their boilerplate solutions without at least one subject matter expert and one backup person for each major ServiceNow component.
-There are no visual resources to help teams understand the building blocks and how they work together.
-Like anything else, people and communication will be the hardest part of any implementation. Review collected by and hosted on G2.com.
