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- BMC Helix ITSM-vs-ServiceNow IT Service Management
Compare BMC Helix ITSM and ServiceNow IT Service Management 
- Users report that BMC Helix ITSM excels in its Reports & Analytics feature, scoring 9.4, which reviewers mention provides comprehensive insights and customizable dashboards, making it easier to track performance metrics.
- Reviewers mention that ServiceNow IT Service Management shines in Ease of Use with a score of 8.4, highlighting its intuitive interface that simplifies navigation and reduces the learning curve for new users.
- G2 users indicate that BMC Helix ITSM has a strong performance in Change Management with a score of 8.8, where users appreciate its structured approach to managing changes and minimizing disruptions.
- Users on G2 report that ServiceNow's Incident Management features, particularly Ticket Prioritization and Ticket Notifications, score higher at 9.0 and 9.1 respectively, which reviewers say enhances responsiveness and improves service delivery.
- Reviewers mention that BMC Helix ITSM's Mobile functionality scores lower at 6.6, with users expressing a desire for a more robust mobile experience compared to ServiceNow's 8.1 rating, which is praised for its seamless mobile access.
- Users say that ServiceNow's Quality of Support is rated at 8.5, with many reviewers highlighting the responsiveness and helpfulness of the support team, contrasting with BMC Helix ITSM's score of 7.5, where users report slower response times.
I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management.
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management.
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
