Sendblue Features
What are the features of Sendblue?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Generative AI
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
Sendblue Categories on G2
Filter for Features
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 20 reviewers of Sendblue have provided feedback on this feature. | 81% (Based on 20 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 20 reviewers of Sendblue have provided feedback on this feature. | 87% (Based on 20 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 19 Sendblue reviews. | 65% (Based on 19 reviews) | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. 19 reviewers of Sendblue have provided feedback on this feature. | 82% (Based on 19 reviews) | |
Co-Browsing | As reported in 18 Sendblue reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 73% (Based on 18 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 18 Sendblue reviews. | 74% (Based on 18 reviews) | |
Conversation Archiving | Based on 18 Sendblue reviews. Archives conversations in a separate location for later reference. | 81% (Based on 18 reviews) | |
Lead Development | Enables employees to denote potential customers. 18 reviewers of Sendblue have provided feedback on this feature. | 84% (Based on 18 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. 17 reviewers of Sendblue have provided feedback on this feature. | 77% (Based on 17 reviews) | |
Team Inbox | Based on 17 Sendblue reviews. Provides a central location for help requests, helping employees respond sooner. | 85% (Based on 17 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. This feature was mentioned in 17 Sendblue reviews. | 84% (Based on 17 reviews) |
Generative AI
AI Text Generation | As reported in 16 Sendblue reviews. Allows users to generate text based on a text prompt. | 64% (Based on 16 reviews) | |
AI Text Summarization | Based on 16 Sendblue reviews. Condenses long documents or text into a brief summary. | 64% (Based on 16 reviews) | |
AI Text-to-Speech | Simulates human-like speech from text inputs. This feature was mentioned in 16 Sendblue reviews. | 70% (Based on 16 reviews) |
