243 Salesforce Partner Cloud Reviews
One of the best aspects of Salesforce Partner Relationship Management (PRM) is how seamlessly it centralizes partner onboarding, lead distribution, and performance tracking. It makes it easy to collaborate with partners in real time while maintaining full visibility into the sales pipeline and engagement metrics—all within the Salesforce ecosystem. The customization and automation options also help scale partner programs without sacrificing personalization or efficiency. Review collected by and hosted on G2.com.
One challenge with Salesforce PRM is that it can be complex to set up and customize without dedicated admin support or technical expertise. The flexibility is great, but configuring user roles, access levels, and workflows can be time-consuming. Additionally, the interface isn’t always intuitive for new users, so training and onboarding partners can take extra effort. That said, once it’s properly set up, it becomes a powerful tool for managing partner relationships at scale. Review collected by and hosted on G2.com.
One of the best aspects of Salesforce Partner Relationship Management (PRM) is its seamless integration with the broader Salesforce ecosystem, particularly Sales Cloud. This allows companies to provide partners with a customized portal where they can access lead and opportunity data, co-sell efficiently, and leverage marketing and training resources—all within a centralized, branded platform. The automation features, such as lead distribution, deal registration, and performance tracking, also make managing partner activities more efficient and scalable. Review collected by and hosted on G2.com.
One downside of Salesforce PRM is that it can be complex and costly to implement, especially for smaller organizations or those without existing Salesforce infrastructure. Customizing the partner portal and workflows often requires technical expertise or support from consultants, which adds to time and expense. Additionally, while powerful, the user interface for partners can sometimes feel overwhelming if not carefully tailored to their needs. Review collected by and hosted on G2.com.
Salesforce PRM empowers our sales ecosystem by giving use the tools we need to succeed — from seamless lead distribution to real-time collaboration and performance tracking. It's boosted our partner engagement and helped drive more revenue, faster! Review collected by and hosted on G2.com.
Salesforce PRM has useful features, but it can be hard to set up and takes time to learn if you’re not familiar with Salesforce. Review collected by and hosted on G2.com.
I’ve been using Salesforce for over two years in a mid-sized sales organization, and it’s become an indispensable tool for managing customer relationships, tracking sales pipelines, and collaborating across teams. While there’s a learning curve, the benefits are undeniable once everything is properly set up.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error. Review collected by and hosted on G2.com.
The interface can be clunky at times, especially Classic view or heavy data that you're working with. Even in Lightning Experience, there are some areas that take too many clicks to do something as simple as it should be. And on top of that, you often need a Salesforce admin to perform something that should be pretty straightforward.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner. Review collected by and hosted on G2.com.
Salesforce is the best partner relationship management tool for our business, as it provides a complete insight into our operations in one place, helping us understand the business better. It's very easy to use and implement, and the best part is the seamless integration, where it is already prepared; we simply need to enter the integration code, and it's done. We use the tool on a daily basis as it is the backbone of our company. Regarding customer support, they are very responsive and help us in a short time, resolving issues immediately. Review collected by and hosted on G2.com.
There are no such dislikes about Salesforce as it is perfectly built. Review collected by and hosted on G2.com.
What’s most helpful resource to me is how I can implement integrations that an be set up with ease. I use saleforce every single day for my day to day activities and contact strategies. There are multiple features I can use within the platform to communicate with my customers from emails, calls, to text messages. Automation and process workflows help me stay in constant contact with my customers with ease. If there are ever ay issues, customer service is always available, friendly, and helpful. Review collected by and hosted on G2.com.
I really wish there were a way to streamline auto-email features. Ex: If a customer were to switch from an unworked lead to a working lead, it would be nice if an email could be send out automatically. Review collected by and hosted on G2.com.
Great exposure to real-world business tools
Useful if you're aiming for roles in business analytics, CRM, or even tech sales
Can boost your resume (because "Salesforce" sounds impressive!) Review collected by and hosted on G2.com.
Bit complex at first—requires patience to understand
Some features are locked behind paywalls or require company-level access
Not that fun unless you have a specific project or goal Review collected by and hosted on G2.com.
What i like most about salesforce PRM is its mobile access and overall flexibility, which makes it easy to use anytime, anywhere. It offers strong performance management features and a highly customisable partner portal that enhances the user experience. Additionally, the ability to efficiently manage and track all co-marketing funds is a great advantage. Review collected by and hosted on G2.com.
While sales force PRM offers many strong features but there are few areas that could be improved. The initial setup and configuration is a bit complex and cost is very high. Also the integration with third party tool is quite complex. Review collected by and hosted on G2.com.
Salesforce PRM is a streamlined way for multiple teams to communicate the progress of an account. It contains information such as onboarding, customer communications, customer temperature, and renewal opportunities. Our team uses this at least every week. They have excellent customer support. Salesforce PRM is a well known platform, so it is easy to implement among teams and seamlessly integrate into a workflow. Review collected by and hosted on G2.com.
If Salesforce PRM is not integrated with other tools a company is using, the platform can be siloed. The information cannot be shared amongst cross functional teams that do not use Salesforce. This platform is most effectively used if there is an API to different platforms used by other teams. Review collected by and hosted on G2.com.
It helps in providing an in-depth understanding into our operations, that too in one place. It is an easy to use software, and has a lucid user interface. It also provides seamless integration. Customer support is quick and prompt as well. Review collected by and hosted on G2.com.
The product can be a bit costly for small and medium businesses. Otherwise, it is a great product. Review collected by and hosted on G2.com.
