Postscript Reviews & Product Details

Postscript Product Details

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Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Discussions

Postscript Community

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

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Megan M.

Small-Business (50 or fewer emp.)

11/1/2023

"Great Platform with OUTSTANDING Support"

5/5

What do you like best about Postscript?

We are still within the first month of utilizing Postscript, however, the onboarding process has been seamless. The platform is incredibly intuitive- but if I did have any questions in my first month my onboarding team was quick to answer and provide support. We have noticed tremendous differences working with an SMS-first platform. Postscript has shared 2 new updates to the platform to better customer experience. It is obvious they are listening to customer feedback about the platform which is really refreshing and exciting to be a part of. The SMS team that we have worked with thus far has started to feel like an extension of our marketing team- we are really excited to know for certain that we are best in class and even ahead of the curve when it comes to our strategy now. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

No cons! Still too early to note if there are any but we really have enjoyed our experience thus far. Review collected by and hosted on G2.com.

Walker J.

Small-Business (50 or fewer emp.)

9/13/2023

"Good platform. Great support."

5/5

What do you like best about Postscript?

It's still early, but so far the platform is clean to use and fairly intuitive. There has been a bit of a learning curve migrating from a competitor, but support has been super helpful answer questions and resolving any issues we've encountered.

Being and SMS-first platform there are still some things to get used to, but overall I think it will be a positive switch allowing us to really leverage the SMS channel. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Documentation could be a little more comprehensive, especially from an integrations standpoint.

For example, it would be nice to have a more detailed overview of how Postscript interacts with Shopify. There also seems to be multiple articles covering similar topics (albeit with nuanced differences). These could maybe be cleaned up a bit to make them a little more streamlined. Review collected by and hosted on G2.com.

April G.

Mid-Market (51-1000 emp.)

12/8/2023

"Postscript helped us scale our SMS program"

4/5

What do you like best about Postscript?

We used Postscript to build our SMS program from just starting out and sending our 1st text message, to being our biggest channel for our lifetime value practice. Their customer service is incredible and they have always been willing to work with us if anything popped up. The metrics they’ve developed on their dashboard are incredibly helpful to have calculated automatically for you. Postcript has proven themselves to be experts in the SMS arena. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Unfortunately they don’t integrate with other E-Commerce stores, other than Shopify. Review collected by and hosted on G2.com.

Alacia M.

Small-Business (50 or fewer emp.)

11/2/2023

"Greatest SMS Platform"

5/5

What do you like best about Postscript?

We really appreciate how Postscript took our wish list and goals and came to us with strategy and plan. We really love how quick they are to respond when we have questions or need help of any sort and we really like how easy to work with everyone is! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The flows seem intimidating at first, but once you get into them and going, it's not too bad! Review collected by and hosted on G2.com.

Jordan F.

Mortgage Loan Coordinator

Small-Business (50 or fewer emp.)

11/6/2023

"Keyword Working"

5/5

What do you like best about Postscript?

There are a lot of options for creativity even on the free (or very cheap) version. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

So far, the only issue I've run into is the issue I had today.

I wanted to use this keyword to incentivize a discount code. But if someone is already opted in they may or may not receive it, and I don't think I will have a way of telling unless they message me on other outlet. Review collected by and hosted on G2.com.

Matt B.

Small-Business (50 or fewer emp.)

4/10/2023

"A True Extension of Our Marketing Team"

5/5

What do you like best about Postscript?

Partnering with Postscript has been a no-brainer for us. SMS is the perfect channel to both reliably reach our best customers and build our brand. Our Postscript Plus account managers have acted as a true extension of our team and constantly take the initiative to find new opportunities. After working with dozens of agencies and strategic partners, Postscript sits at the top of our list. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

It is difficult to find something we dislike. Our only area for improvement has been with glitches with custom on site popups - but the Postscript Plus team has been incredibly helpful in building custom workarounds with different integrations and working around the clock to solve issues during big campaigns. Review collected by and hosted on G2.com.

jake f.

Small-Business (50 or fewer emp.)

11/16/2023

"Seamless software that increases revenue"

5/5

What do you like best about Postscript?

The staff that are always on hand to help you out! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

It's a bit complex and not clear how everything links together Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

9/14/2023

"I recommend Postscript if you want a successful SMS partner"

5/5

What do you like best about Postscript?

Postscript's interface is user-friendly and we are able to reach more people with our sms messages. Our ROI's are better. Pricing is very competitive. Love their customer service which we can use the chat and/or email our rep. We are able to get an answer quick and efficiently. Postscript doesn't push us to spend and push broadcasts, they are there to guide on best practices and make it easy to grow. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

So far, we're only a couple of months in, and there are no cons to report. Review collected by and hosted on G2.com.

naz g.

Small-Business (50 or fewer emp.)

11/17/2023

"Taylor is the best"

4.5/5

What do you like best about Postscript?

I LOVE TAYLOR!!!<3 She is quite honestly the most helpful and patient person that has helped me on this app. and made everything so easy and fun to learn. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Its hard to understand the analytics for me as a first time user Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

9/12/2023

"Postscript customer support Agent: Taylor"

5/5

What do you like best about Postscript?

The ease of use with the application. I rarely have trouble setting up campaings or automations. The customer support is really nice and the team members are very friendly. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't had any problemds with postscript. I can't think of any qualities I dislike so far using this seamless applicaiton. I would reccoemnd it to anyone wanting to do sms. Review collected by and hosted on G2.com.