Postscript Reviews & Product Details - Page 2

Postscript Product Details

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Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Discussions

Postscript Community

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

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Ebony H.

Small-Business (50 or fewer emp.)

9/6/2023

"Been my go-to since I started my business!"

5/5

What do you like best about Postscript?

Customer service is super responsive and friendly. They are always making updates and hosting helpful webinars. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I wish the platform was easier to navigate. i.e. seeing all subscribers Review collected by and hosted on G2.com.

Danae Y.

Mid-Market (51-1000 emp.)

2/3/2023

"Top notch customer support!"

4/5

What do you like best about Postscript?

They feel like a true extension of our team - we trust that they are really tackling SMS as if our company were their own. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

As with any platform, there are always features you want to use that do not exist yet leading to some minor limitations. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Increased SMS revenue contribution to the business, which is incremental to our other CRM channels. They're also helping solve bandwidth issues by taking most of the work for copy and scheduling from our team internally which has been great! They also fully dedicate their time to thinking of ways we can improve our SMS program so our internal teams can focus elsewhere knowing we are in good hands. Review collected by and hosted on G2.com.

Eva D.

Associate Marketing Manager

Small-Business (50 or fewer emp.)

2/6/2023

"A fantastic SMS solution!"

4.5/5

What do you like best about Postscript?

From setup to use, Postscript is easy to implement and work with! With Postscript+, the team is always there if you need help, inspiration, or feedback. And the dashboard gives a great at-a-glance view of how your account is doing. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The segmentation feature could be built out more to include multiple list exclusions. At the moment, you're only able to include one list and exclude one list, but I would love to be able to exclude multiple lists. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

9/26/2023

"Postscript has the best customer service and SMS marketing"

5/5

What do you like best about Postscript?

Postscript staff is quick to answer your questions and help with anything that you need. I have worked with many of the staff members via chat and phone and they always provide the best support. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There is nothing I dislike about the service. Five stars! Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

9/22/2023

"Some of the best customer service I've ever had."

5/5

What do you like best about Postscript?

Their program is intuitive enough for a newcomer to figure out on their own but their customer service is really what sets them apart. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Not on postscript, but due to the regulations there is a slight learning curve for first time sms marketers. Review collected by and hosted on G2.com.

Connor D.

Small-Business (50 or fewer emp.)

2/15/2023

"Collaborative & Thoughtful Partners"

4.5/5

What do you like best about Postscript?

We migrated from another leading SMS partner to Postscript recently due to some capability limitations and have loved the onboarding experience and initial results so far. The team is quick to respond, proactive in recommendations and thoughtful about our business and understanding our goals. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Limitations on advanced experimentation, but my hope is they'll continue to build out capabilities here. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/24/2023

"Great SMS platform!"

5/5

What do you like best about Postscript?

Far more cost-effective than Klaviyo and offers a better user experience. Plus great support! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing so far, everything is functioning well. Review collected by and hosted on G2.com.

Russell S.

Marketing Manager

Small-Business (50 or fewer emp.)

6/17/2022

"I've Really Enjoyed Working With Postscript For Over 3 Years"

5/5

What do you like best about Postscript?

The culture and team at Postscript are awesome! Their team is super helpful and they are always cranking out new SMS features that help us meet our goals at Nomatic. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The on-platform analytics could use a good overhaul. There are certain metrics that I'd like to be able to see in platform that aren't possible yet. At least they have some analytics, but they could be much better in my opinion. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

They are way more helpful and their culture is way better than other SMS platforms I have worked with and evaluated. They really do want to see my brand succeed. They are always putting out new awesome features that help level up our SMS game. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

We use Postscript to drive revenue, engage our most engaged audience, and build our brand among some of our biggest supporters. Postscript is always coming out with new features to help us do this. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/28/2022

"Postscript is for Business Growth, Period!"

5/5

What do you like best about Postscript?

Postscript is one of the best investments I have made for my business. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Overall, I am immensely pleased with Postscript. I would like for the team to consider improving the mobile experience of the app, especially for those of us who may wish to schedule a campaign on the go. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Get started with Postscript as soon as you can. You'll wish you began earlier! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Postscript has helped my brand grow in customer engagement, sales, conversions, attentive service and support. I especially appreciate the automation features that help us grow revenue on auto-pilot. I also appreciate the way Postscript communicates SMS best practices, monthly ROI reports, compliance updates and new product features. Review collected by and hosted on G2.com.

Kellen F.

Head of E-commerce

Small-Business (50 or fewer emp.)

8/12/2022

"Excellent support & strategic partners"

5/5

What do you like best about Postscript?

They're always bringing new ideas to the table and suggesting ways to optimize our program while still being creative and at the forefront of new features Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There are very few downsides! Our only area for improvement is the ability to integrate with more vendors out of our digital suite. Postscript has built in integrations with many but we'd love to integrate with more someday! Review collected by and hosted on G2.com.