Top Rated OpenText Extended ECM Alternatives

OnBase

(263)

4.3 out of 5

Visit Website

OpenText Extended ECM Reviews & Product Details - Page 5

admin

OpenText Extended ECM Product Details

Claimed

Organizations need to deliver timely and relevant information to boost productivity, collaboration and decision-making among increasingly distributed workforces. To reach peak performance, organizations must master information usage, access, and insight to drive end-to-end digital business processes. Connecting business content and business process is at the heart of OpenText Extended ECM. The solution integrates content management with process applications to drive new levels of business automation that bring content, processes and users together. It automatically delivers the right information at the right time directly into lead applications or systems used by employees daily. Behind the scenes, automated governance protects and secures content throughout its lifecycle. Information is quick to find, easy to act upon, and adds fuel to processes driving productivity within distributed, agile work processes.

Seller

OpenText

Discussions

OpenText Extended ECM Community

Product Description

Integrate content services with lead applications to bridge content silos, expedite information flows and expand governance

Overview by

Trish Schnupp

OpenText Extended ECM Media

OpenText Extended ECM Demo - OpenText Extended ECM

Bridge information silos, improve processes and strengthen governance

OpenText Extended ECM Demo - OpenText Extended ECM for Salesforce

Enhance collaboration, automate processes and maximize efficiency in Salesforce

OpenText Extended ECM Demo - OpenText Extended ECM for SAP Solutions

Unprecedented business efficiency, enhancing informed decision making across business processes and SAP Solutions

OpenText Extended ECM Demo - Extended ECM Platform overview

With OpenText™ Extended ECM Platform, content is transparently integrated with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other process-driving software. With ECM integrations, the content services platform bridges content sil...

G2 reviews are authentic and verified.

Here's how.

Verified User in Banking

Small-Business (50 or fewer emp.)

9/21/2022

"Working with OpenText ECM stack"

4.5/5

What do you like best about OpenText Extended ECM?

Easy to use, Easy to support, Rich UI client, One stop solution for all document management operations. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

Learning Cycle is complex for IT teams. Resourcing issues while hiring IT teams. Review collected by and hosted on G2.com.

Jonathan P.

Software engineer

Small-Business (50 or fewer emp.)

7/5/2022

"Platform that works great with Microsoft office."

4/5

What do you like best about OpenText Extended ECM?

The way it integrates with Microsoft office Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

So far nothing has been a downside for what I've used it for Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

7/3/2022

"OpenText review"

3/5

What do you like best about OpenText Extended ECM?

It is the best content service integrator on the market. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

It is still not as smooth as it should be, customer help should be faster Review collected by and hosted on G2.com.

Pablo G.

ECM Manager

Enterprise (> 1000 emp.)

1/19/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Complete ECM Suite"

5/5

What do you like best about OpenText Extended ECM?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies. Review collected by and hosted on G2.com.

What problems is OpenText Extended ECM solving and how is that benefiting you?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

7/15/2018

"Smooth Procure-to-pay process"

4.5/5

What do you like best about OpenText Extended ECM?

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

The limitations on how many roles that a document can be routed to. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Extended ECM:

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable. Review collected by and hosted on G2.com.

What problems is OpenText Extended ECM solving and how is that benefiting you?

Less human interaction and higher accuracy within the procure-to-pay area. Review collected by and hosted on G2.com.

Frank W.

Senior Software Engineer

Small-Business (50 or fewer emp.)

6/15/2018

"Reliable with friendly user interface"

5/5

What do you like best about OpenText Extended ECM?

It stable reliable and has an interface that's very user friendly and easy to use Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

The cost involved. It's one of the most expensive ECM solutions in the market. Review collected by and hosted on G2.com.

Murad G.

Специалист по компьютерам, IT-специалист

Mid-Market (51-1000 emp.)

7/6/2016

"İf it's integrated well, it will pay-off. But God save you, if it is not."

3.5/5

What do you like best about OpenText Extended ECM?

Minimizing paper stuff, faster document loading, reduce the risks associated with human factor, time and financial saving, storing all documents in easy-accessible way. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

Integration. Takes a hell of a time. And its hard to train people who works with it.

Sometimes loading takes more time, even if there are no problems with server and etc. Review collected by and hosted on G2.com.

Alan T.

Technical Lead, Business & Economic Development

Utilities

Enterprise (> 1000 emp.)

9/2/2016

"Next Generation Document Management System"

4/5

What do you like best about OpenText Extended ECM?

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

OpenText is an expensive solution driven by the need for compliance standards. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/4/2018

"ECM "

4.5/5

What do you like best about OpenText Extended ECM?

User friendly and makes job easier by having Various options available Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

Inability to personally edit a service once input. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Extended ECM:

Easy to personalize to business needs and services provided as well as keeping a large client database. Review collected by and hosted on G2.com.

What problems is OpenText Extended ECM solving and how is that benefiting you?

Provides an option for date of service as well as location for a case note. Review collected by and hosted on G2.com.

Jason V. T.

Project Manager

Public Safety

Enterprise (> 1000 emp.)

3/26/2017

"Only standard enterprise-grade content management features at a very high premium cost"

1.5/5

What do you like best about OpenText Extended ECM?

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there. Review collected by and hosted on G2.com.

What do you dislike about OpenText Extended ECM?

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Extended ECM:

Won't really recommend it. Too costly, too limiting and not enough trained resources available to support Review collected by and hosted on G2.com.

What problems is OpenText Extended ECM solving and how is that benefiting you?

It only solved basic, high level enterprise content management requirements but as to the deeper, more granular use cases of our requirements, it didn't really address them with the out of the box features. Our organization had to shell out hundreds of thousands of $$ to extend the capabilities of the ECM solution. Review collected by and hosted on G2.com.