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MirrorFly Features
What are the features of MirrorFly?
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Community Support
- Professional Support
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MirrorFly Categories on G2
Filter for Features
Basic Communication
Phone Calls | Enables users to place phone calls over the internet. | Not enough data | |
Video Calls | Enables users to place video calls over the internet. | Not enough data | |
Instant Messaging | Enables users to send instant messages over the internet. | Not enough data | |
Screen Sharing | Enables users to share screens over the internet. | Not enough data | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. | Not enough data | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. | Not enough data |
Advanced Features
Hold Music | Offers users the option to play music for contacts who are on hold. | Not enough data | |
Automated Attendants | Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. | Not enough data | |
VOiP Number | Offers users a unique number that can be dialed from anywhere. | Not enough data |
Access
Software Pairing | Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. | Not enough data | |
Browser Extension | Allows users to download the tool along as an extension to their browser of choice. | Not enough data | |
Individual Download | Requires users download the software on its own. | Not enough data |
Channels
Voice | Provides voice call functionality. | Not enough data | |
Social | Provides an interface for one or more social media channels. | Not enough data | |
Web Chat | Includes or integrates with live chat initiaited from the company's web site. | Not enough data | |
Mobile SMS | Accepts contacts initiated through SMS or other mobile text functions. | Not enough data | |
Allows CSRs to receive and answer customer emails. | Not enough data |
Functions
Session Routing | Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | Not enough data | |
Session Queuing | Callers can be routed to a queue or placed on hold until an agent becomes available. | Not enough data | |
Concurrent Calling | Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | Not enough data | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. | Not enough data | |
Auto Dialer | Has auto dialing or predictive dialing functions for outbound use. | Not enough data | |
IVR | Includes an interactive phone menu. | Not enough data | |
Inbound Screen Pop | Populates CSR's screen with available customer data. | Not enough data | |
Persistent Data | Maintains and shares information across channels and agents as the case progresses. | Not enough data |
Administrative
Session Summary Notes | Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | Not enough data | |
Administrator Access | Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | Not enough data | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | Not enough data | |
Session Recording | Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | Not enough data | |
Agent Scheduling and Assignment | Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. | Not enough data |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. This feature was mentioned in 13 MirrorFly reviews. | 91% (Based on 13 reviews) | |
API Call Speed | Based on 13 MirrorFly reviews. Grants high speed API calls for fast communications. | 87% (Based on 13 reviews) | |
Communication Varieties | Enables a wide variety of communication types such as SMS, voice, video, etc. 14 reviewers of MirrorFly have provided feedback on this feature. | 81% (Based on 14 reviews) |
Support
Documentation | As reported in 13 MirrorFly reviews. Provides clear, effective documentation for API integrations. | 87% (Based on 13 reviews) | |
Community Support | As reported in 12 MirrorFly reviews. Provides public user forums for support questions and help. | 83% (Based on 12 reviews) | |
Professional Support | Based on 13 MirrorFly reviews. Connects users with professional support teams to troubleshoot and finetune integrations. | 88% (Based on 13 reviews) |
Generative AI
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
Platform Basics - VoIP Providers
PBX systems, VoIP Softphone | Contains PBX & VoIP softphone that can be used within the VoIP business system. | Not enough data | |
Call Management | Manages incoming calls with features such as call forwarding, transferring, and routing. | Not enough data | |
Network monitoring | Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. | Not enough data | |
Integrations | Enables integrations with communication and CRM platforms. | Not enough data | |
Virtual PBX | Provides compatibility with both hosted and virtual PBX solutions. | Not enough data | |
SIP trunking services | Supports SIP trunking services for local and long-distance calls. | Not enough data |
Agentic AI - Contact Center
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - VoIP Providers
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
