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Compare MirrorFly and Sendbird 
At a Glance
Market Segments
Small-Business (46.2% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Consumption-based pricing
MirrorFly
Star Rating
(26)4.4 out of 5
Market Segments
Small-Business (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MirrorFlySendbird
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Entry-Level Pricing
Contact Us 1 Consumption-based pricing
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in Ease of Use with a score of 9.1, while MirrorFly trails behind at 8.6. Reviewers mention that Sendbird's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Sendbird's Quality of Support is notably high at 9.3, compared to MirrorFly's 8.3. Users on G2 appreciate Sendbird's responsive customer service, which they find crucial for resolving issues quickly.
- G2 users highlight Sendbird's superior API Call Speed with a score of 8.9, while MirrorFly scores 8.6. Users say that this speed is essential for real-time communication applications, making Sendbird a preferred choice for developers.
- Users report that Sendbird offers better Customization options with a score of 8.8, compared to MirrorFly's 8.7. Reviewers mention that the ability to tailor features to specific business needs is a significant advantage for Sendbird.
- Reviewers mention that Sendbird's Data Security score of 9.4 is a strong selling point, while MirrorFly's score is not specified. Users on G2 express confidence in Sendbird's robust security measures, which are critical for handling sensitive information.
- Users say that Sendbird's Integration capabilities score 8.8, matching MirrorFly's score. However, reviewers mention that Sendbird's seamless integration with various platforms is often highlighted as a key feature that enhances its usability.
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Pricing
Entry-Level Pricing
MirrorFly
No pricing availableSendbird
Sendbird AI agent
Contact Us
1 Consumption-based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
Free Trial
MirrorFly
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
7.9
21
8.9
76
Ease of Use
8.6
21
9.1
80
Ease of Setup
9.9
13
9.0
65
Ease of Admin
8.8
11
9.0
47
Quality of Support
8.3
20
9.2
76
Has the product been a good partner in doing business?
9.1
11
9.0
46
Product Direction (% positive)
8.8
20
9.0
79
Features by Category
Campaigns
Not enough data
7.9
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
Feature Not Available
Not enough data
7.4
13
Analytics
Not enough data
7.6
13
Not enough data
7.4
13
Optimization
Not enough data
Feature Not Available
Not enough data
7.9
13
Not enough data
8.2
13
Not enough data
7.1
13
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
12
8.7
56
8.6
12
8.8
56
7.9
13
8.7
52
Support
8.6
12
8.4
55
8.2
11
8.0
53
8.8
12
9.0
55
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
24
Not enough data
7.5
24
Not enough data
7.3
17
Communication
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
Feature Not Available
Not enough data
9.2
31
Not enough data
Feature Not Available
Internal Use
Not enough data
8.7
31
Not enough data
8.0
28
Not enough data
7.8
30
Not enough data
8.3
27
Not enough data
8.4
28
Not enough data
8.6
28
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MirrorFly and Sendbird are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
MirrorFly is categorized as VoIP Providers and Contact Center
Sendbird is categorized as WhatsApp Marketing, Push Notification, Bot Platforms, Live Chat, and AI Customer Support Agents
Reviews
Reviewers' Company Size
MirrorFly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Services
15.4%
Retail
7.7%
Information Technology and Services
7.7%
Education Management
7.7%
Computer Software
7.7%
Other
53.8%
Computer Software
12.4%
Health, Wellness and Fitness
11.2%
Food & Beverages
6.7%
Financial Services
6.7%
Hospital & Health Care
5.6%
Other
57.3%
Most Helpful Reviews
MirrorFly
Most Helpful Favorable Review
Verified User in Information Technology and Services
The seamless integration of MirrorFly's chat and video calling features within our live streaming platform has been a game-changer. Streamers can now connect with their audience without switching apps, enhancing engagement and focus.
Most Helpful Critical Review
Brett H.
Verified User in Events Services
Development team and supervisors respond to requests rudely after missing deadlines, act uninterested in solving the issues. Management ignores escalation requests. Site advertises features and implementation they cannot provide. Based on their own...
Sendbird
Most Helpful Favorable Review
Aditya K.
Verified User in Computer Software
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
Most Helpful Critical Review
Verified User in Online Media
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Verified User in Information Technology and Services
The seamless integration of MirrorFly's chat and video calling features within our live streaming platform has been a game-changer. Streamers can now connect with their audience without switching apps, enhancing engagement and focus.
Aditya K.
Verified User in Computer Software
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
Brett H.
Verified User in Events Services
Development team and supervisors respond to requests rudely after missing deadlines, act uninterested in solving the issues. Management ignores escalation requests. Site advertises features and implementation they cannot provide. Based on their own...
Verified User in Online Media
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Discussions
MirrorFly has no discussions with answers
Sendbird has no discussions with answers
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