Lofty Pros and Cons

What do you like best about Lofty?

The system allows you to really focus on client relations. The website is awesome and easily captures potential lead information. Their customer service is amazing and the genuinely want to help you grow your business. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The company is growing in big and dramatic ways. Sometimes there are growing pains. However, the customer service is incredible and they really do take care of people. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Using Chime, it is the best tool I have for my business. I can organize my business in a way I never thought possible. I can make appointments, create tasks, and be notified when i need to complete an item. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The system does not update. When I add a note or complete a task, I have to refresh the tab to manually each time. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Excellent user interface that is intuitive and offers a fantastic mobile app for agents out of the office but need to stay productive. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Would like to see tech issues fixed a little faster. Sometimes new features are a little glitchy. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Support is great. You have to watch billing - they don't refund seats when you don't use them. The layout is great. The website is great and the client emails are fantastic. GREAT on the marketing side. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It doesn't have a good transactional management system in it - I'm not sure why not. But I'm not developing one on Zoho and hoping that Chime will work with it. Seems like it will easily integrate. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Stability and being able to customize, love the way the CRM is organized and chime is very innovative. But it would be the color used in the arm and the client score associated with the client Review collected by and hosted on G2.com.

What do you dislike about Lofty?

When a client favorites a property its great and it unlocks features that are really beneficial for them, but from my end I can not unlock those extra benefits for them. To be clear I can favorite the properties for them but they won't receive the unlocked features. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Aesthetics, Ease of use, versatility of the tools available as a real estate agent Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Chime's listings feature doesn't work as well as the MLS. When I input search criteria to set up for a client it always results in less properties than what i find on the MLS. It may be due to the difficulty of comniimg criteria or something else but I do not set my clients up on autoemails from chime for that reason. I still use my MLA for that. Review collected by and hosted on G2.com.

What do you like best about Lofty?

The feature set is awesome, Ease of use for certain items is terrific and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Customer Service is an issue. It can be difficult to get help on line or the phone. There is always a wait. And usually the person answering is very pleasant, but has answers only half the time. There is a wide body of instructional sheets but they can be hard to find and raise almost as many questions as they answer. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Chime pulls in all your communication with your clients into their profile, allowing you to quickly review and assess next steps. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The program is so robust you do need to spend a few days playing around with it to get the hang of it. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Chime is a great tool call recording is available, mass email, texts, a dialer, Smart Plans, Website. It is a one-stop CRM really Review collected by and hosted on G2.com.

What do you dislike about Lofty?

We are having Chime multiple issues, especially with the dialer.

1. Calls are not connecting to the agent's bridge number. The agent would only know there is a missed call from a lead through Chime notification but their phone did not ring at all.

No resolution yet

2. Text messages not being received by leads

Recently, we lost so much business as text messages from and to the leads are not being received. The text message an agent sent through Chime would not go to the lead. And vice versa.

3. Property alerts/ Engagements

Lead keeps receiving incorrect listings even after the search criteria on the Engagement are set. Example no 55+ community but still leads would receive those listings.

4. Caller ID - No longer working

And there are a lot more tickets that aren't being resolved the fastest way possible Review collected by and hosted on G2.com.

What do you like best about Lofty?

Customer service. Easy to navigate. Customer experience is great too! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Nothing. So far I have not found anything. Review collected by and hosted on G2.com.