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Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)
Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)
Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)
Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)
Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)
Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)
Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)
Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)
Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)
Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

366 Lofty Reviews

4.4 out of 5
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366 Lofty Reviews
4.4 out of 5
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Lofty Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
EW
Small-Business (50 or fewer emp.)
"Reporting needs work"
What do you like best about Lofty?

Chime is VERY user friendly. Makes entering transactions, people so easy. Even our newer agents are able to use this CRM. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Reporting!! Oh gosh does the reporting need help. I'd love to see options for closed transactions maybe based on commissions and things like that. Review collected by and hosted on G2.com.

Kris B.
KB
Realtor & Sales Partner
Small-Business (50 or fewer emp.)
"All-in-1 Real Estate CRM"
What do you like best about Lofty?

very friendly user, whether you're a solo agent or in a team, CHIME CRM helps a lot with your database handling (follow up, smart plans, call logins, etc) always improving! a message away and they work on your needs! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

we are a real estate agent based in Ontario Canada, some of it are not fully improved for Canada agents, there is a waiting time on when they can have it successfully processed. Review collected by and hosted on G2.com.

PD
Small-Business (50 or fewer emp.)
"Chime Experience"
What do you like best about Lofty?

The Followup is automated alongside each of my MLS and Zillow premeire agent. It's like having a security organizing and setting up alerts for all leads Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Can be a bit intimidating at first with all the tabs and options. However once learned the sky is the limit Review collected by and hosted on G2.com.

MA
Realtor
Small-Business (50 or fewer emp.)
"It's as close as you get from having a virtual assistant!"
What do you like best about Lofty?

It's a one-stop shop! I've used many CRM, and the flow of Chime is why I continue to use it. I cannot think of one tool Chime doesn't have to run a successful business! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Smart plans have been my biggest challenge to set up and function correctly. It's a learning curve but well worth it once set up. I still have many questions when it comes to smart plans. Review collected by and hosted on G2.com.

Brad W.
BW
Real estate agent
Small-Business (50 or fewer emp.)
"Chime is the ultimate CRM"
What do you like best about Lofty?

My experience with Chime as a new agent has been nothing but great times, easy and accessible, with absolutely everything you need for a all inclusive CRM. With the addition of your own website and redirection of leads and AI, it's hands down amazing. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Chime can easily be a hard option for those newer to CRMs and new to tech but once mastered it's easy to use and has everything needed to succeed. Much better than most of them out there ! Review collected by and hosted on G2.com.

HW
Small-Business (50 or fewer emp.)
"Chime's Customer Service is Less Than Zero"
What do you like best about Lofty?

The technology would be amazing if I could connect my MLS to it and use it. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Chime's customer service SUCKS. If they ever bother to respond to an email or chat or pick up the phone, it's doubtful they'll actually solve the problem. Review collected by and hosted on G2.com.

Tommy M.
TM
Real Estate Managing Broker
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best CRM EVER"
What do you like best about Lofty?

It's pretty fantastic! I use chime to automate just about all of my business and basically never have to manually follow up. The smart plans are really great and are good at automating most tasks. Support is INCREDIBLE! Always helpful and fixes things quickly. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish there were some more advanced features like sending gifs over text. Otherwise it does just about everything you need it to do. The price is a turn off for most people, however, after using chime for 4 years I think it's worth every penny. Review collected by and hosted on G2.com.

Rusty S.
RS
Realtor
Enterprise (> 1000 emp.)
"Best of the best, period."
What do you like best about Lofty?

The way Chime goes to work automatically when a new lead gets dropped in, other CRMs that I've had claim to do this but Chime is the only one that actually does it and does it well. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

This may just be how I use Chime, however the landing pages section is the section I feel I spend the most time using. It seems to take me multiple clicks to get to that page, and it would be nice to not have to click through multiple menus to get to that page. Review collected by and hosted on G2.com.

AK
Small-Business (50 or fewer emp.)
"Pays for itself and more!"
What do you like best about Lofty?

I love that Chime automatically follows up with all of my leads! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I think that the onboarding lacks in training and guidance. I also think it's too difficult to get in touch with support. It would be nice to have a phone number listed on the site. Review collected by and hosted on G2.com.

CT
Small-Business (50 or fewer emp.)
"A good platform with room for improvement"
What do you like best about Lofty?

Chime is packed with tons of features, and has arguably the best WISIWYG website editor of any competitor out there. There are many integrations with other platforms, and the contact management system works fairly well. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Customer support is notoriously slow and unhelpful. For less technical questions, you can get quick answers, but for anything advanced or pertaining to billing or account services, expect to fight for answers and wait a while. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

Average Discount

11%

Perceived Cost

$$$$$
View More Pricing Information
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Lofty Features
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Lead Scoring
Contact Management
Lead Generation
Marketing Automation
Third-Party Integration
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Pros and Cons Details
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