Less Annoying CRM Features
What are the features of Less Annoying CRM?
Platform
- Customization
- User, Role, and Access Management
- Document & Content Mgmt.
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
Marketing Automation
- Email Marketing
- Lead Management
Customer Support
- Customer Support Portal
- Knowledge Base
Integration
- Data Import & Export Tools
Mobile & Social
- Mobile User Support
Reporting & Analytics
- Reporting
- Dashboards
Less Annoying CRM Categories on G2
Filter for Features
Platform
Customization | Based on 193 Less Annoying CRM reviews and verified by the G2 Product R&D team. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 90% (Based on 193 reviews) | |
Workflow Capability | Based on 83 Less Annoying CRM reviews. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 90% (Based on 83 reviews) | |
User, Role, and Access Management | Based on 183 Less Annoying CRM reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 93% (Based on 183 reviews) | |
Sandbox / Test Environments | Based on 54 Less Annoying CRM reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 73% (Based on 54 reviews) | |
Document & Content Mgmt. | Based on 144 Less Annoying CRM reviews and verified by the G2 Product R&D team. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 84% (Based on 144 reviews) | |
Performance and Reliability | As reported in 100 Less Annoying CRM reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 97% (Based on 100 reviews) |
Sales Force Automation
Contact & Account Management | Based on 370 Less Annoying CRM reviews and verified by the G2 Product R&D team. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 96% (Based on 370 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 347 Less Annoying CRM reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 91% (Based on 347 reviews) | |
Task / Activity Management | Based on 372 Less Annoying CRM reviews and verified by the G2 Product R&D team. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 93% (Based on 372 reviews) | |
Desktop Integration | Based on 161 Less Annoying CRM reviews and verified by the G2 Product R&D team. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 92% (Based on 161 reviews) | |
Customer Contract Management | As reported in 89 Less Annoying CRM reviews. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 84% (Based on 89 reviews) |
Marketing Automation
Email Marketing | As reported in 186 Less Annoying CRM reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 78% (Based on 186 reviews) | |
Campaign Management | Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. This feature was mentioned in 28 Less Annoying CRM reviews. | 82% (Based on 28 reviews) | |
Lead Management | Based on 316 Less Annoying CRM reviews and verified by the G2 Product R&D team. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 92% (Based on 316 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 29 Less Annoying CRM reviews. | 81% (Based on 29 reviews) |
Customer Support
Case Management | See feature definition | Based on 91 Less Annoying CRM reviews. Tracks issues/help requests reported by customers through the resolution process. | 87% (Based on 91 reviews) |
Customer Support Portal | Based on 288 Less Annoying CRM reviews and verified by the G2 Product R&D team. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | 94% (Based on 288 reviews) | |
Knowledge Base | Based on 291 Less Annoying CRM reviews and verified by the G2 Product R&D team. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | 93% (Based on 291 reviews) | |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 74 Less Annoying CRM reviews. | 79% (Based on 74 reviews) | |
Support Analytics | Based on 72 Less Annoying CRM reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 81% (Based on 72 reviews) |
Integration
Data Import & Export Tools | Based on 176 Less Annoying CRM reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file. | 90% (Based on 176 reviews) | |
Integration APIs | Based on 87 Less Annoying CRM reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 86% (Based on 87 reviews) | |
Breadth of Partner Applications | To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. This feature was mentioned in 53 Less Annoying CRM reviews. | 81% (Based on 53 reviews) |
Mobile & Social
Mobile User Support | Based on 261 Less Annoying CRM reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 86% (Based on 261 reviews) |
Reporting & Analytics
Reporting | Based on 145 Less Annoying CRM reviews and verified by the G2 Product R&D team. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 88% (Based on 145 reviews) | |
Dashboards | Based on 326 Less Annoying CRM reviews and verified by the G2 Product R&D team. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 91% (Based on 326 reviews) | |
Forecasting | As reported in 64 Less Annoying CRM reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 76% (Based on 64 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 24 Less Annoying CRM reviews. | 80% (Based on 24 reviews) |
Agentic AI - CRM
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
