Help Lightning Features
What are the features of Help Lightning?
Administration
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
Communication
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations
Security
- Data Encryption
- Compliance
Device Support
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
Performance
- Reporting
Help Lightning Categories on G2
Filter for Features
Content
Guided Processes | Create a variety of dynamic content to guide your team through different processes. | Not enough data | |
Video | Ability to create and upload animated videos to supplement process documentation. | Not enough data | |
Content Management | Store and manage previously created content. | Not enough data | |
Guided content | Allows users to create a variety of dynamic content to guide your team through different processes. | Not enough data | |
Content management | Allows users to store and manage previously created content | Not enough data | |
AR annotations | Allows users to mark up real life objects with AR annotations and other descriptive visuals 13 reviewers of Help Lightning have provided feedback on this feature. | 90% (Based on 13 reviews) |
Product Creation
Deployment | Ability to deploy this solution for multiple users. | Not enough data | |
Collaborate | Provide your team with video access to remote users. | Not enough data | |
Tag | Virtually add tags and notes to real life objects. | Not enough data |
Data Storage & Management
IoT Data | Store, manage and leverage IoT data within the platform. | Not enough data | |
Hardware | Ability to integrate to any advice that supports AR. | Not enough data | |
Scan | Map your enviornment in order to create realistic 3D models. | Not enough data |
Collaboration Tools
Screen Sharing | Able to share your desktop screen or an application with the rest of the conference. | Not enough data | |
Presentations | Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. | Not enough data | |
Whiteboarding | Provides a virtual whiteboard for collaborative use. | Not enough data | |
Live Chat | Conferences have a text chat feature. | Not enough data | |
Hand Raising | Allows conference participants to notifiy conference hosts when they want to speak. | Not enough data |
Meeting Coordination
Scheduling | Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. | Not enough data | |
Recording | Conferences can be recorded for future use with native functionality. | Not enough data | |
Participant Permissions | The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. | Not enough data | |
One-Click Join | Allows users to join a conference without requiring a download or a sign-in | Not enough data |
Software Type
Mobile | Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. | Not enough data | |
Browser Application | Conferences can be launched within a browser without requiring a user to download an application to their desktop. | Not enough data | |
Desktop Application | Software is available as a downloadable desktop application. | Not enough data |
Administration
Screen Sharing | Based on 26 Help Lightning reviews. Provides screen sharing options to allow access to view or control real-time activities. | 94% (Based on 26 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 28 Help Lightning reviews. | 90% (Based on 28 reviews) | |
Session Recording | Based on 25 Help Lightning reviews. Provides the ability to record remote access and support sessions. | 96% (Based on 25 reviews) | |
Unattended Remote Access | Based on 17 Help Lightning reviews. Provides remote access to computers at any time, without an end-user present. | 79% (Based on 17 reviews) | |
Multi - Session Handling | As reported in 20 Help Lightning reviews. Provides multiple technician support simultaneously. | 83% (Based on 20 reviews) |
Communication
Text Chat | Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 22 Help Lightning reviews. | 87% (Based on 22 reviews) | |
VoIP | As reported in 19 Help Lightning reviews. Provides voice over IP calling solutions. | 84% (Based on 19 reviews) | |
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 21 Help Lightning reviews. | 90% (Based on 21 reviews) | |
Screen Annotations | As reported in 28 Help Lightning reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. | 94% (Based on 28 reviews) |
Security
Data Encryption | Implements encryption standards to secure data both in transit and at rest. 22 reviewers of Help Lightning have provided feedback on this feature. | 89% (Based on 22 reviews) | |
Compliance | Based on 24 Help Lightning reviews. Provides compliance to multiple industry standards like HIPAA and GDPR. | 89% (Based on 24 reviews) |
Device Support
Mobile Device Access | Based on 25 Help Lightning reviews. Allows mobile device access to provide support or connect to your computer from anywhere. | 91% (Based on 25 reviews) | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. 24 reviewers of Help Lightning have provided feedback on this feature. | 88% (Based on 24 reviews) | |
Cross-Platform | Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 23 Help Lightning reviews. | 87% (Based on 23 reviews) |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 25 Help Lightning reviews. | 87% (Based on 25 reviews) |
Remote Support
Video chat | Based on 10 Help Lightning reviews. Allows users to connect via video chat in order to help fix maintenace or repait issues | 93% (Based on 10 reviews) | |
Live text chat | Allows users to chat with remote support via text | Not enough data | |
Ticket submitting | Allows users to submit tickets for service requests in order to help with repairs | Not enough data |
Hardware Integration
Mobile phones | As reported in 13 Help Lightning reviews. Allows users to access AR visualization through mobile phones | 90% (Based on 13 reviews) | |
AR glasses | Allows users to integrate AR visualization through AR glasses | Not enough data | |
Tablets | Based on 10 Help Lightning reviews. Allows users to integrate AR visualization through Tablets and Desktops | 88% (Based on 10 reviews) |
Remote Support - Remote Video Support
Video Control | As reported in 11 Help Lightning reviews. Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification | 83% (Based on 11 reviews) | |
Live Feed | Based on 11 Help Lightning reviews. Allows support agents remote access to the customer's smartphone or tablet | 79% (Based on 11 reviews) | |
Video Interaction | Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution This feature was mentioned in 11 Help Lightning reviews. | 82% (Based on 11 reviews) |
Content - Remote Video Support
Content Management | Allows users to store and manage previously created content This feature was mentioned in 11 Help Lightning reviews. | 79% (Based on 11 reviews) | |
Instruction | The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions This feature was mentioned in 11 Help Lightning reviews. | 74% (Based on 11 reviews) |
Platform - Remote Video Support
Omni-channel | Customers and support agents can communicate via text, voice, and chat This feature was mentioned in 11 Help Lightning reviews. | 76% (Based on 11 reviews) | |
Self-Service | As reported in 11 Help Lightning reviews. The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot | 68% (Based on 11 reviews) | |
Usability | Based on 11 Help Lightning reviews. This product is easy to use for customers with low tech-literacy like older customers | 73% (Based on 11 reviews) |
Agentic AI - Video Conferencing
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
