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Compare Help Lightning and SightCall 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Small-Business (55.0% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(61)4.8 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Free Trial is available
Browse all 2 pricing plansSightCall
Star Rating
(21)4.6 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SightCallSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SightCall excels in its guided content feature, scoring 9.1, which helps streamline processes for small businesses, while Help Lightning's content management received a lower score of 8.3, indicating it may not be as effective in guiding users through tasks.
- Reviewers mention that Help Lightning offers superior screen sharing capabilities, with a score of 9.3 compared to SightCall's 7.0. This makes Help Lightning a better choice for users who prioritize collaborative features during remote sessions.
- G2 users highlight that Help Lightning's session recording feature is particularly strong, scoring 9.6, while SightCall's session recording is rated at 7.7. This difference suggests that Help Lightning may provide better tools for reviewing past interactions.
- Users on G2 appreciate SightCall's mobile application, which received a high score of 9.7, making it a preferred option for users who need robust mobile support. In contrast, Help Lightning's mobile support is rated at 9.3, indicating it may not be as optimized for mobile use.
- Reviewers say that Help Lightning shines in its quality of support, with a score of 9.7, compared to SightCall's 9.4. This suggests that users may find Help Lightning more responsive and helpful when issues arise.
- Users report that both products have strong data encryption and compliance ratings, with SightCall at 9.6 and Help Lightning at 9.4. However, the slight edge for SightCall may appeal to users with heightened security concerns.
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Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
SightCall
No pricing availableFree Trial
Help Lightning
Free Trial is available
SightCall
No trial information availableRatings
Meets Requirements
9.1
47
9.3
18
Ease of Use
8.9
47
9.4
18
Ease of Setup
9.1
37
Not enough data
Ease of Admin
9.6
30
Not enough data
Quality of Support
9.6
47
9.4
18
Has the product been a good partner in doing business?
9.6
30
Not enough data
Product Direction (% positive)
10.0
45
9.4
18
Features by Category
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Software Type
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
26
7.0
5
9.0
28
7.7
5
9.6
25
7.7
5
7.9
17
9.0
5
8.3
20
7.3
5
Feature Not Available
Not enough data
Maintenance
Feature Not Available
7.0
5
Feature Not Available
6.7
5
Communication
8.7
22
Not enough data
8.4
19
Not enough data
9.0
21
Not enough data
9.4
28
Not enough data
Security
8.9
22
Not enough data
8.9
24
Not enough data
Device Support
9.1
25
Not enough data
8.8
24
Not enough data
8.7
23
Not enough data
Performance
8.7
25
Not enough data
Remote Support
9.3
10
Not enough data
7.4
7
Not enough data
8.0
5
Not enough data
Hardware Integration
9.0
13
Not enough data
Not enough data
Not enough data
8.8
10
Not enough data
Content
9.1
9
Not enough data
8.3
7
Not enough data
9.0
13
Not enough data
Remote Support - Remote Video Support
8.3
11
Not enough data
7.9
11
Not enough data
8.2
11
Not enough data
Content - Remote Video Support
7.9
11
Not enough data
7.4
11
Not enough data
Platform - Remote Video Support
7.6
11
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Lightning and SightCall are categorized as Remote Support, AR Collaboration Tools, and Remote Video Support
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, and Video Conferencing
SightCall is categorized as SAP Store
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SightCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
16.1%
Medical Devices
10.7%
Mechanical or Industrial Engineering
10.7%
Information Technology and Services
10.7%
Hospital & Health Care
7.1%
Other
44.6%
Marketing and Advertising
35.0%
Information Technology and Services
15.0%
Consulting
5.0%
Writing and Editing
5.0%
Transportation/Trucking/Railroad
5.0%
Other
35.0%
Most Helpful Reviews
Help Lightning
Most Helpful Favorable Review
Marchelle S.
Verified User in Hospital & Health Care
I like how easy the software is to learn. It is well designed, the icons are self-explanatory, the calls are direct, and our users catch on quickly.
Most Helpful Critical Review
SightCall
Most Helpful Favorable Review
Alex David M.
Verified User in Marketing and Advertising
Providing the customer with good service provides greater growth in business and companies. With this tool we can give our clients an assisted navigation and thus we can attend their requests and requirements as well as solve their doubts. With sightcall...
Most Helpful Critical Review
Verified User in Accounting
Pricing is little high comparatively and be customized
Marchelle S.
Verified User in Hospital & Health Care
I like how easy the software is to learn. It is well designed, the icons are self-explanatory, the calls are direct, and our users catch on quickly.
Alex David M.
Verified User in Marketing and Advertising
Providing the customer with good service provides greater growth in business and companies. With this tool we can give our clients an assisted navigation and thus we can attend their requests and requirements as well as solve their doubts. With sightcall...
Verified User in Accounting
Pricing is little high comparatively and be customized
Discussions
Have you experienced connection issues in some countries?
1 comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
What is your biggest aim in producing this application ?
1 comment
NM
The ability to engage and interact in a digital environment as if physically present.Read more
Help Lightning has no more discussions with answers
SightCall has no discussions with answers
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